Front Range Primary Care

I’ve been going here for 2years. They take my insurance and I needed to establish primary care. I really like the PA I’ve seen on my visits. She seems to take her time and care.
However, the communication has been sub par with the supportive staff. The reason I felt the need to write this review is that the customer service representative I spoke with was extremely rude, sarcastic, and spoke to me like one of her children verses a patron. I happen to be in a similar line of work and I to have to tell people we need exams to meet there prescriptive needs. I mange to do this politely since it is my job to assert our hospitals policy, but also to provide customer service. When I addressed her rudeness she snapped back with sarcasm and she was extremely passive aggressive. Unfortunately, to get an appointment she is at the front gates. I recommend proceed with caution as long Lisa is scheduling appointments.
I also encountered being sent to the wrong extension at the wrong hospital on multiple occasions calling the Hampden location: I was told to call 303 218 7742 and hit ext 2 to reach Lisa at the Hampden location. This actually connected me to Thornton, who connected me to Highlands Ranch, who disconnected the call by accident. I then called back and Highlands Ranch answered instead of Hampden, but at least this attempt I wasn’t disconnected on transfer.
I spent about 40 minutes of my day being transferred, holding, and being rudely spoken to just to be told my doctors appointment would be 2 weeks out… and even though I’m a 2 year established patient seen within the past year my script couldn’t be filled for the number of days until they can see me. So think twice before putting your future in their hands.

I liked the service I received here, that is — until a routine checkup ended with a $ 470 bill from an out-​of-​network lab called Atherotech. After confirming that my preventative care was in-​network with Cigna, the nurse here sent my routine blood work to an out-​of-​network lab and ordered tests that were considered by the CDC (and thus, Cigna) as ‘experimental and unproven’, meaning that they were not covered by my insurance.
A routine checkup with blood work should not cost nearly $ 500, and it seems that Front Range Primary Care is more concerned with a lab making money than your health (and certainly not your pocketbook). Do not go here if you can help it, and always confirm that your blood is being sent to an in-​network lab, not just the one that has a rep who bought the people there a fancy lunch.
Terrible customer service, and a voicemail ‘billing department’ who doesn’t return calls. I guess I learned a $ 470 lesson — never again, Front Range.
Edited to add: I did eventually, after several days of phone calls, manage to get the bill knocked down considerably, but still a nasty surprise. Oh, and I’m Vitamin D deficient, that’s literally all the tests told me (as I’m in almost perfect health), which I could have told you myself.

The doctor was really nice to me but was fairly rude to my wife. When the billing went to insurance, she had it coded with services that we didnt get. She refilled a prescription for me, but the dosage was wrong, and made me short on my prescription. I’m not super impressed, and won’t go back.

Went in for what turned out to be a respiratory infection. The student who I saw — Katia — was very nice, but I never saw the Doctor. Told me to come back in a week if antibiotics were done and still not better. I called 10 days later to set up the follow up appt., as I was still not better. After three messages over the course of a day, I finally got a call back at 6:15 p.m. The gal told me she would call me back in 5 minutes… and you guessed it — I never heard back. Left one more message, got a call back, where she told me she would have the office manager call me back the next day. Never heard back… don’t waste your time… or money. And by all means, if you need medical care, go somewhere else!

Plan on calling several times, leaving many messages and waiting a few days to get a response — if you’re lucky. And if you need a prescription refilled? You’d better plan ahead a few weeks because you’ll be dead before they bother calling it in.
For some idiotic reason I’d been seeing these guys for a couple years and it’s always been this bad with their front desk, but I put up with it because Dr. Austin was so good… but she left the practice recently (good for her!), so there’s absolutely no reason to go to this place. Honestly, though, you won’t be able to get a hold of them anyway.
I’m surprised people haven’t died (of old age) while waiting to get a return phone call. Seriously. These guys are AWFUL. Avoid at all costs.

My visit to Front Range Primary Care was unplanned. I cut myself and needed stitches at 9 am on a Monday morning. Rather than go to the ER, my boyfriend took me here. We live nearby and have always noticed the AfterOurs sign on Hampden (that’s where we thought we were going). I arrived around 9:40 and was told that no one would be there until 10 that could see me. The tech who took my vitals and did the initial evaluation was friendly and the PA who did my stitches was also friendly and she did an excellent job. I returned a week later to have my stitches removed and that tech was also very friendly. My pet peeve is having to wait at the dr’s office. My appointment to have the stitches removed was for 9:00 am and they made me wait until almost 9:15 to call me back. They weren’t busy with any other patients — they were at the front desk talking about lunch plans. I would give the fist visit a solid 4 stars and the second visit 3 stars because I had to wait.