Grand Kia

Unprofessional, dishonest service department. Came in for an oil change and tire rotation but the tires were never rotated but was certainly charged. I have always left a piece of tape on a tire to ensure they have been rotated and when I checked the tape it was right on the same tire position. It takes about 5 minutes to do this but evidentially that’s to hard for this company to do. I called and spoke to the service manager, I was hoping for a refund but no. Was asked to bring my car back but no way would I let this dishonest company touch my car again. Beware can’t do the simplest of services.

Had driven in from Houston only to discover that my 2013 Optima had developed some kind of oil leak. I had had the oil changed before leaving Texas so naturally I was freaking out about costly repairs before the trip home. Matthew and his crew got me in and out in less than 3 hours. They were kind and courteous and didn’t even charge me for the repair (turns out the place I took it in Texas for the oil change did a poor job of putting things back where they belonged!). I am so grateful for the service I received!

I researched my Kia Soul and was pre approved by my bank. With that you would think my time with this dealership would be simple and pleasurable, NOT! I was passed off by the internet guy that I had been conversing with for the past week because he was busy. We then toured the lot to look fr the car we wanted, this was a really fun process walking with my 3 KIDS in the hot sun! We went back in and began talking number for my trade in, a 2004 suburban Z71 full loaded. Even though I had a quote from their website saying I would get between 5600 to 7200 for my trade they offered me 1800!!! Ridiculous and on top of that the sales manager told us on our way out the door that we were doing ourselves an injustice by not letting them screw us on the trade in! We went to Shortline and it was an awesome experience!

I was suckered in by a radio add I had heard. When I had called the sales man said YES it is for everyone (5k for your trade lease pre owned or new) when I had got there (A nice hour drive in traffic from Fort Collins with a THREE year old) the sales man (a different one) laughed and said no it’s not for everyone. It is for new and with your car no way. Way to be frank! Anyways, I told the terrible young sales man that I NEEDED an SUV with AWD I didn’t want anything else… Must have been get the sedans off the lot day and pressure a young mother to get into one. He brought me out a subaru IMPREZA (A go cart) after I waited in his office for 30 minutes. I eventually walked out with my child because, it was hot in there to find the car. I told him no. He spent ten minutes trying to change my mind! Anyways, I told him I wanted the tribeca on the lot and that was it after he walked me around to show me a Subaru LEGACY (Still a go cart with about 2 inches more of space) He went inside for another 20 minutes. Every car I wanted I was told i couldn’t afford or qualify for before checking my credit (Ahem! I am a working woman and if need be I have an AMAZING co signer!) Anyways, I walked in because, i was ready to leave. He sat me down… He was so cold… He said I know you are leaving to Phoenix in two days I will call you in a week with what I can get you in. Bye. Just like that… Nope! I left. I wanted a car within the next two days to GO to phoenix in and I know it’s dooable because, this isn’t my first rodeo at all! Guess what? I wasn’t going to wait for a call that wasn’t going to happen (Sad for this junk sales rep) I went to Ehrlich’s in greeley and they got me into a 2014 NISSAN ROGUE with AWD. Same day. In my range. Brand new. 20 miles. Im guessing that I probaly wouldn’t have gotten that here. I had to pick my brain to even remember the name of this place. The sales rep smoked in front of me as well as cussed. Just bad service. Seriously. I would never reccomend. Everyone at that lot was cold and not personable. I’ve had better experiences at a morgue. Ehrlich did me right… By the way I NEVER got my call back to tell me What they «Could get me into». ITS BEEN two weeks… they must have have sold off all the sedans they were pushing on people… Just disgusting!

These guys are terrible
1– had me submit paperwork for work that was covered under warranty then didn’t reimburse
2– Said battery was down to ½ life and needed to be replaced. Batteries last 4 years so still had 2 years to go
3– said car was on the lift being worked on when asked why work was not done when promised. The car was in the back parking lot and had not been looked at yet.
Stay away from this service department!
OH and left grease all over the passengers seat while doing the service.

Great experience. Highly recommend working with Andrew. Not pushy, listened to what I wanted and a nice guy. I have no complaints about the service I received and would absolutely go back or recommend to family/​friends. The finance department was quick but thorough.

Very unhappy with the service. They were pushy, and unprofessional. Didn’t even ask if we wanted to test drive before he started running our credit. Waited forever in the room for our dealer and the workers were right outside our door cursing loudly. Glad we didn’t get pressured into buying something at Grand Kia

Dont buy a Kia from Grand Kia.
I am super disappointed in the Kia service department, I have a brand new 2013 Kia Sorento and I’m having a problem with the mood light not turning off. I have a tight schedule and cannot wait at the dealership to get this fixed. I asked if I could schedule an appointment to get someone to look at it right away and if it had to stay at the dealership I wanted a loner. I was told no there was no appointments and Kia does not do loners. If I knew the service department was going to be this bad, I would have NOT bought a Kia. This is a 2013 model less than 6 months old with a 100K/​10year warrantee that I paid extra for. Now I have to take time off work costing me money to get this fixed and maybe rent a car if its going to be more then a day.
Very disappointed customer! Not sure if I would buy another Kia after this experience or recommend Kia to any friends or family.

Kia Optima. «Colorado Market Adjustment» of $ 3000. That’s right… three thousand smackers.
‘Nuf said.

Whenever you buy a car, you spend a lot of time at the dealer. However, the salesman was upfront and honest, and the dealer stayed open late to accommodate. I love my new car and will return to this dealer for maintenance service.

Colorado Market Adjustment?! Get fucking real! You add $ 995 to the MSRP because the F’n car is sitting in Colorado!
I stopped by here after falling for the bait-​and-​switch at Peak Kia. I ran off the lot as quickly as possible!