H&R Block

This review is based on the Denver/​Aurora company as a whole as I have dealt with 3 offices so far.
Because of the confusing nature of my taxes, I decided to use H & R Block instead of Turbo Tax for my 2012 taxes. Never again! The experiences of having my taxes done with them was fine and fast. The problem, however, lies with me leaving my 2011 taxes with them for their free «second look». What a mistake!
As I had already done my 2011 taxes, I had forgotten I left them there for them to look at. Five or six months later I get a call from someone in some office telling me they were going to take a look at my taxes as they had not been looked at yet. I was pleased to receive this call as a reminder they still had them. However, that was the last I heard of it.
As I started thinking of doing my 2013 taxes, I got concerned that I still had not heard from H & R. I called the office I originally left them at to find out they were no longer there. Possibly they had been moved to their year-​long office. Nope, they didn’t have them either.
It’s not only the losing of my taxes that angers me, but the way in which every single office is dealing with the situation. I have called different offices (based on where another office suggests I call) six times. Each time I am told the person I am talking to will look into and call me back. I have NEVER been called back. I give them anywhere from a few days to 2 weeks to call me. NOTHING!
Usually the «customer service» I received was nonexistant. I have NEVER been apologized to. One manager (Maria at Peoria) told me I should go to the original office and show my face so they will remember me and take it more seriously. As if seeing my face after a year they would remember the 30 minutes I spent in their office and suddenly produce the information they have already admitted they don’t have. And why I should waste my time on a mistake they made confuses me. This was her only solution though and she really stood by it’s effectiveness. What a JOKE!
I will NEVER use their service again and suggest you all follow suit. Poor customer service! And a complete disregard for their mistake.

I usually do my taxes on turbo tax but this year things were super complicated and confusing. I went to H and R Block and got the best help from Karla! She was so knowledgeable and saved me a TON of money and time. Thanks Karla!!!

unbelievable…
My new wife and I went to HR on 38^th as this is the first year we are filling together and as she has both W2 and 1099 we had a ton of question… So out comes Jose our «tax expert» As I sit here writing this I am still baffled as to how HR and R would run a office with NO BODY speaking english. Cab drivers in mexico have a better grasp of the english language. The first 15 mins of our conversation (if you could call it that) were trying to explain we are married and not separated. This just stole a Sunday from us as we booked the APT weeks in advance. Thanks a ton HR and R block, looks like those turbo tax commercials where right…

I am a turbo tax type of girl. Unfortunately I filed something incorrectly and Colorado has been breathing down my back. I went to H and R block to get there assistance and professional opinion. I arrived and was initially greeted by my tax specialist. He however did not speak great english and communication seemed be difficult. He didn’t know how to help me, failed to tell me this and wasted my time. Thankfully our conversation was overheard by another CUSTOMER who did have some good advice. Better to do your taxes online. I was unimpressed to say the least.