Huron Animal Hospital

I wish I read the Unilocal reviews before going here.
Firstly, the front staff was rude, and seemed pretty unprofessional. Then I heard them tell another customer that they couldn’t be with their pet for a procedure, which the customer was unhappy because last time that happened their cat was injured by the staff… They argued and wanted to be with their pet, but the staff member rudely said no. Which raises concerns after reading a similar story here on Unilocal.
I waited an hour and a half for them to see my cat. I told them I wanted them to check her teeth and told them she had been sneezing a lot for about a week, maybe more sense I just adopted her. She also had gunk in the corners of her eyes (she’s only a year old). The vet barely looked at her. Called her cute, and said she was fine. Our visit was less than a minute. They didn’t even take her temperature.
I feel completely dismissed. I wasted so much time, and stressed my poor kitty out for no reason.

I’ve read through these reviews and I’d like to mention that I have never had my dogs groomed and that seems to be where most of the negative reviews are from.
My husband and I have been taking our two Siberian Husky’s to this animal hospital and the staff have always been great! The gals at the front desk have always been nice to us and the doctors have been great as well.
The prices at this vet are great compared to other vets which was our main reason for first visiting this place.

*****This review is long over due*****
I have had a love/​hate relationship with this animal hospital for some time. I especially don’t like how rude the front office people have become over the years. I mean if you’re that unhappy this probably isn’t the right job for you. Aside from the rude staff up front, I was just left in shock and disbelief over what happened to my dog taking him here.
My mom dropped off the dog early in the morning and waited for their call. Well, the hours passed and my mom finally called and asked what was going on .They said they were running behind and that he would be ready soon. Approx an hour later, she called them and they did say there was an accident with the dog, and that he was «slightly nicked». She said she would be in to pick him up. ya .
I wished I could’ve been there when she picked him up because it was just unacceptable the condition my dog was in. Something was wrong because she waited in the lobby area for almost 20 minutes. and she just finally had enough and went and paid them. Immediately once she paid, they brought the dog out. The groomer said there was a «little accident” and that it wasn’t a big deal.
I got off work and when I finally saw the dog I couldn’t believe it, he was shaking and he wouldn’t leave my moms side .and he wouldn’t let her anywhere near his head. I took one look at his ear and when I saw the severity of the cut I was so angry. My poor dog had a serious chunk missing from his left ear. I just couldn’t believe it, it looked so painful and I could feel the surgical glue they used to keep his ear skin together .
He was scared, he was traumatized. I just couldn’t believe they didn’t offer any antibiotics, any kind of follow up through the vet and most of all MOST OF ALL they didn’t even offer any discount for the butchering they put my dog through.
I had to call the vet the very next day and I wanted to know exactly what was going on. No I don’t think it was intentional, no I don’ think it was malicious but I do think it was extremely negligent on their part to not only, not be upfront with the severity of the injury to my dog but honestly what are they doing that would account for an accident THAT severe?
The vet told me she of course would refund the price of the grooming but that I wouldn’t be welcomed back to use their grooming services. That’s absolutely fine by me. I absolutely told her she had to do something for my dogs ear, he’s in pain, I don’t want an infection, but most of all I honestly wanted an apology. They were shady in almost holding my dog hostage, having my mom pay for the services before she saw the dog. They were not up front about the time when this accident happened, and really the cherry on top of this sh*t sand which, was the fact that his ear was cut SO SEVERELY they actually used surgical glue to «repair» his skin.
I absolutely am done with this animal hospital, I have found another groomer and I DON’T THINK ANYONE ELSE should have to go through this, especially my dog who has since acted scared and different around other people. Thank god I found a groomer who has not hurt him and he really likes her.
** I have added several photos of my dog and his ear **

I don’t know what to say except I will never go back. I wish I could score a zero! We have been there for 20+ years. The turnover rate is horrid. Front staff is not welcoming or inviting. Drs. always coming and going.
We adopted a new kitty. We took her in for her well check everything was good. A month later, on a Sunday night we noticed a droopy eye. Monday morning her eye was worse and she was lathargic.
I called right away when they opened, No appointments available. I would have to do a walk-​in. (I think they schedule minimal appointments so people have to wait and it makes the parking lot (full of thick ice) look full.) I waited two hours to get into a room and then another 40 minutes for the «Dr. T» (Another new vet– very ill equipped to be a vet) While we waited, our kitty had a seizure!
At best it was substandard care, no, it was horrible. She never took her temp, she didn’t look in her ears, nose, didn’t look in her eyes. I had to ask for fluids! Literally took blood and said she didn’t have hope and sent us home with antibiotics. No instructions on how to care for her. I was told the blood tests would be back Wednesday, I found out from my NEW Vet that the truth is it takes 5 – 7 days and kitty may not be with us if I wait for the results. I had them do new blood tests as they have an in house lab!
Due to the total inadequate care our kitty received at Huron Animal Clinic, our kitty may or may not make it. It was time sensitive. We dont have an exact cause but we have a direction! Had they seen us immediately, not thought only the worse (FIP which it is NOT), kept her and flushed out her body, maybe she would not have had the seizure. Please keep our kitty in your positive thoughts.
And in a while, when our records have been transfered and after I take one of my dogs to the new vet, I will let you know about the several hundreds of dollars spent on an ear irritation that HAC just can’t get a handle on.

I have waited several weeks to post this review for several reasons… one, I wanted to be sure that I was reviewing with less emotion and two, I wanted my dog’s remains back without retaliation.
I will never step foot into this place again despite my dogs being patients for 3+ years. Don’t get me wrong, their veterinarians are wonderful (Dr Welling and Dr Grossinger, particularly) but there are members of the front office staff that need to go… unfortunately one of them is the owner’s wife and manager so that’s not ever going to happen… and trust me when I tell you that it matters because you will need them at a time when it matters the most.
That’s the Reader’s Digest version. You’re welcome to read on for further.
Our beloved dog passed away while we were on vacation overseas. He did NOT pass away in their care, nor were they at fault. Our sweet boy received wonderful care from the vet staff here prior to his death. The kennel where he died transported our pet to Huron Animal Hospital to manage his remains (at my request). From overseas on Thursday I spoke with Felicia (who is AWFUL) and told her that I would contact her when I got back to the US on Tuesday to figure out what to do with his body. She said ‘fine’. She also quoted me $ 183 to have a dog of his weight cremated with a paw print.
Saturday I received a message from my daughter telling me that Felicia had left a detailed, snotty message on our house voicemail saying that if I didn’t tell them that day what I wanted to do with his body that he would be picked up on Monday and that we wouldn’t get his ashes. I was, admittedly, upset so I called and ended up with that Felicia chick who argued with me about how they HAVE to leave detailed messages because ‘that’s just what they do’. I couldn’t understand why she couldn’t just say ‘This is HAH, please call us.’ She also argued with me that I NEVER told her that I’d call on Tuesday (which is complete BS). She was rude and snotty. She was still unwilling to let me get home from Europe, talk to my family and then let them know in just a few days what I wanted to do. She was rude, completely lacked compassion and not someone I would EVER want to have to deal with again while also dealing with the loss of a pet. Never once did she even acknowledge that we had just lost a pet. After telling her that I was unwilling to discuss with her any further, I spoke with Jill who was very sweet, very compassionate and was willing to hold onto my dog’s remains until I returned.
On Tuesday, as promised, I called to have them cremate my sweet boy. I spoke with Kaylee (Kylee?). She was a sweetheart. She asked me if Felicia had given me a quote and I said that she had told me it would be $ 183. It was then that Kaylee let me know that I had been misquoted and that she would have to check with her manager (Helen…Dr Heller’s wife) to see if they would honor the quoted price. A few minutes later I received a call back from Kaylee telling me that Helen advised that they would NOT honor the quoted price because ‘mistakes happen’…despite the fact that the quote from Felicia was written in my boy’s chart. The difference was $ 80. I didn’t even argue… I was just done. It goes to show how the front office operates and that lack of compassion and customer service is the rule. The sweethearts who work there are the exception but do not make the rules and have no power.
I will NEVER step foot in there again and will tell everyone I know to do the same. Our sweet boy wasn’t a pet, he was part of our family and I don’t want anyone else to ever be treated the same way that we were while coping with his loss. That $ 80 decision and the rudeness of Felicia have cost you my business and the business of everyone I know. I hope it was worth it.

Again I ask can anyone else besides the people that have already posted on here say anything positive about Huron animal hospital I am looking for more reviews than what is here already.

Avoid like the plague!!! Over billing, billing for things our dog didn’t get and their liar of an office manager is a rude witch. Will never go back. In my opinion dishonest as hell.

It was so great that they were able to see me on a Saturday afternoon! My cat has had a constant sinus/​respiratory infection for months now, and the doctor was able to finally diagnose him properly. She was very gentle and kind, not to mention patient with me because I was bit on the nervous side. Thanks!

Staff their was rude with my wife and for that we will never return to the place. Use Community Pet Hospital their prices cost a little bit more but customer service is worth it 12 311 Washington Street, Thornton, CO 80 241
(303) 451‑1333

I’ve been using this vet for years. I LOVE Dr. Welling and her tech– they are so kind and take such good care of my dog. Love them! I also like their grooming services.

After my wife’s encounter I called and left a message for Ms.Heller. In hindsight I had the unfortunate chance to speak to Ms. Heller (Dr Heller’s wife). I was very polite from the beginning. She was extermely rude. She insisted that my wife was 100% in the wrong. No matter what I said it didn’t matter. Finally she told me she would refund our money and we were not allowed at their hospital again. I told her she was not breaking my heart. She hung up. It’s a real shame. Dr. Heller has a great thing going for him (not his wife) and she is killing it behind his back.

Unfortunately I had the same type of problem others here are sharing. We have been going to Huron Animal Hospital for 20 years but no more. I cannot recommend them to anyone anymore. The office staff and billing staff are the most hateful and rude people I have ever dealt with at a vet. If you care at all about your pet and sanity, choose another vet.
When I had a problem with an unauthorized charge, (under $ 50), they refused to remove it and were just so mean. They chose to loose a loyal long-​term customer with multiple pets than show any type of customer service. When I asked to speak to a vet, they refused. Do NOT bring your pet here. Most people who have a bad experience won’t bother to post here, but I felt I need to warn others. Maybe they will get the hint that if they continue to treat customers like dirt, they won’t have any.

We called because they are closer to our house and we were asking questions.
The lady on the phone was very rude and told us just to go back to our old vet even though they are 30 miles away.
They wee just rude and snobby and they don’t care about new customers or bringing them. A big disappointment as I thought they would be a good place to go and they proved the case.

I have been bringing my pets here for years, and I love this place. I have gone to other vets (because I got free visits when I bought my dogs) and I didn’t like them even ½ as much. I have never had to muzzle my dog here, and at other places they just muzzle dogs routinely (strange, and not ok with me) and they always love on my dog here. They are so kind and not judgmental at all.
This time I came in because of my dogs eye issues and the doctor and nurse were both so friendly and funny, we ended up talking about their own dogs and everything else under the sun. The front desk people are nice, and the prices are pretty good too! I will never go to another vet again.

I took my cat here a couple of times because he had issues with his eyes right after I adopted him. They really didn’t know what was going on so after two visits and lots of $$$, I found another vet who explained he had a very common chronic condition that many shelter cats get. he didn’t need any expensive medicine, just a supplement available in any store with a decent selections of vitamins.
The main reason I cannot recommend this facility is because of the rude receptionist that tried numerous times to get me to declaw my cat. The first time, I politely declined. The second time, I told her I was not at all interested. When she tried to push it on me further, I explained to her that declawing cats involves removing the first knuckle of each digit and that it is cruel and very often leads to other issues such as litterbox avoidance. She became VERY offended and told me I didn’t know what I was talking about, then looked to the vet standing behind her to back her up. He told her I was right and walked away shaking his head.
I never went back there and I never will.

Please be warned! If you really care about your fur babies… Do not come here Huron Animal Hospital let me and my sweet baby dog down when she needed them most. If you are looking for a place that can give shots and diagnose worms, then this is the place to go. However, if it is anything serious and you love your baby. Get a second opinion, Better yet save your animals life and get a different vet. They dropped the ball and now all I have left are tears and sweet memories of my little girl… I let everyone I know that has animals NOT to come here… D.

They are very reasonable priced, Dr. Welling has great and always take excellent care of my dogs. I thought I will be a forever client and I would have strongly recommend them three years ago but not any more. My last few visits were the worst I’ve had anywhere in my life. The front end staff just doesn’t seem to care about customer service anymore. They were rude & disrespectful to me. I will be looking for a new veterinary clinic who care about me as a client as much as they do my pets.

I have 2 cats and after I moved to Colorado, it took quite a while to find a vet that also offers boarding considering I travel a lot. I have to say Huron Animal Hospital is the best. They always meet and exceed my expectations. I feel truly safe leaving my cats in their hands because it seems they really spend time with my cats while they are being boarded. I feel that they play with my cats and spend time with them versus just locking them away in a cage like some places I know of do. They remember my cats when I bring them in and I think my cats even enjoy their company. When I have needed to see the vet, I have always gotten in quickly and gotten everything taken care of asap. I feel truly comfortable going to them for all my vet/​boarding needs. They are awesome and you can see they care about animals.

I’ve been bringing my cat Daisy here for a few years now and Huron Animal Hospital has been very good to us. Even though we only come in for yearly checkups and minor illnesses, Dr Jones still remembers Daisy and me every time. (no, that’s not a requirement for me but it’s still a good thing). They offer an array of services and they have very accommodating hours. They are even open late on Thursdays and they accept walk-​ins when available. I have NEVER had a problem getting her in to see a vet. The only one who would object to that would be Daisy, but what pet really likes going to the vet?

We got a new dog recently, who unexpectedly had some serious skin issues. Over the past couple of months we have been to this clinic three times, and every time I felt like I was getting the best quality care. The doctors are extremely nice and more than willing to discuss any issue that I may have. I just got off the phone with Dr. Jones who was kind enough to discuss the different treatments available to me over the phone… she spent about 10 minutes talking to me, and I never felt rushed to wrap it up. So far, no complaints with this clinic, only positive things to say.