Jiffy Lube

Horrible, horrible, horrible.
I took my car in to get an oil change (obviously), and as I pulled up I specifically told the technician that I JUST wanted an oil change, and to please not remove the air filters or anything else on the car. I didn’t need them to «show me how dirty it was» because I had just bought the car and I knew it was fine. I waited 45 minutes for my oil change, and halfway through they called me to the counter to show me my clean air filter that I’d asked them not to take out, ok whatever. Thanks for listening. I pay and leave.
I’m on my way home and my new car’s dashboard lights up like a Christmas tree. Check Engine, 4WD Error, Trac Error, and the Oil Change light all turn on. I get home and immediately call them, and the manager tells me that I should bring it back so they can (and I quote) «poke around in the engine and see what happened.»
Ummm…no. I tell them I’m taking it to my dealership and sending them the bill. I check the engine myself and can’t immediately see any issues. I try restarting the car, checking the oil levels, tightening the gas cap, nothing. All the lights are still on.
$ 125 and several hours of my time at a dealership later, it turns out Jiffy Lube spilled oil on DOWN the air intake valve of my new car, and also improperly connected an air hose. The dealership cleaned the valve and reconnected the air hose and I went back to Jiffy Lube to get a refund.
The manager at first refused to allow me to have a refund (I later had to contact Corporate and then he changed his mind), and I had to bring the bill back to the location so they could send it out so I’d get refunded. 4 days before Christmas I was out $ 125 plus the $ 55 oil change.
Eventually, Corporate sent me a check for the dealership bill two weeks later. Good God, what a mess. I am learning how to change my own oil now. I’d rather do it myself or pay twice as much to have it done right at a dealership then ever let these people touch my car again.
DON’T GO HERE!!! Save yourself the time and money. Listen to my words of wisdom. Learn from my mistakes.

I brought my car in here on 1÷13÷16 for a signature synthetic oil change. In case you dont know the signature means they check the air in your tires clean your windows vacuum your floor mats and check/​fill your fluids. At this location they filled up my tires incorrectly (only 29 psi not 36 psi which is the proper psi) and did not clean the windows or floor mats and drove my car out of the bay like it was a drag strip. To top it all of the whole time i was there the manager kept trying to up sell me on the ultimate synthetic. The whole vibe at this location is garbage. The employees dont care about you or your car. They only care about how they can screw you out of more money. Btw the ultimate oil change costs 102 dollars without tax. This is the same oil you can purchase for 34 dollars at any auto parts store and the filter is about 4 – 10 dollars depending on what kind you buy. I only bring this up because that means they are charging around 60 dollars in labor for something that takes 5 minutes. Its disgusting. Auto dealers charge less. If you have the time change your own or go to a dealer.

I was not having the best day but they really helped make it better. I am not sure where to begin. This place is my go to oil change location not only do they provide great service but the staff is amazing. The GM Josh Plumage went out of his way to help me. I never thought an oil change location would be so friendly. The manager Tyrell greated me with a big smile and positive attitude. The other employees Arman and Chris were also very friendly. Icing on top they walked me to my car and opened the door for me..

The whole crew here is great. They’re friendly and efficient, took good care of my car and made time for me when I showed up last minute. Josh was especially helpful; he went out of his way to arrive on a price I could afford. It’s because of him and the rest of the team that I won’t be going anywhere else in the future. Thanks, guys!

Stay away.
I have a car with 12.6k miles and went to get something checked out. They told me my brake pads were ²⁄₃₂. I took it over to the shop I trust to get it looked at and they said my brakes pads were at ⁷⁄₃₂ (7 out of 8) and were in great shape.
They lied to me hoping I would get it «fixed» right then and there. Who knows what else they would have done to my car.
This place is flat-​out fraudulent.
I have nothing against the company or anyone who works there. I am simply flabbergasted at what happened to me.

What I like: the coupon for a $ 24.99 standard oil change; the convenient location.
What I absolutely hate: the aggressive, slimy, scare tactic-​laden attempts to sell hundreds of dollars worth of services that I am reasonably sure my car does not need.

Again, poor service and attention to detail. After having my tires rotated I drove ¼ mike down the road to realize the lugs on my drivers side rear wheel hadn’t even been retightened to the slightest. Had to pull over and tighten with a tire iron. Check your work before putting people back into their vehicles, please.

This Jiffy Lube is absolutely terrible! Avoid at all costs!!! As a long time Jiffy Lube client across three separate states I expected to have the job done right. I went for a simple cleaning and rejuvenation of my hedlights on my Lexus ES350. Not only did this shop completely mess up the job, but it cause over $ 2,200 worth of damage to my paint! After four days of getting the run-​around, wasting 12 plus hours, my car is barely drive-​able at night and dangerous. Jiffy Lube’s claim department is being shady and saying they will not pay for my rental car while the repairs are getting done although it will be 7 – 14 days in the shop because of their gross negligence and incompetence. Now I am having to take time off work to get estimates from Body & Collision Shops because they don’t even have the decency to TERRIBLE SERVICE!!! I could give this place negative stars, I would AVOID LIKE THE PLAGUE!!! Unless you want your car messed up, your time wasted. You just lost a long and faithful client, Jiffy Lube. NEVER AGAIN. Update: Their district manager came out to my house and did a half assed job on my headlights, saying that «my safety was their highest concern». The headlights are ridiculously ruined and not working still. He sent pictures back to the claims department and now the claims department doesn’t want to pay for replacement of the headlights. Only for the paint damage. SHADY SCAMMERS!!!

DO NOT LET THEM DO ANYTHING EXCEPT FOR AN OIL CHANGE! I was happy with the service except for that I decided to have them change my cabin air filters. I’ve never had any problem with my air conditioning or fan, but immediately after jiffy lube, the fan made a terrible rattling sound and now the motor always rattles. I took it back to them in hopes that they would fix it, but they were absolutely no help. They said they don’t get near the motor, and offered no explanation. It is clear that whatever they did caused the problem and they did not hold themselves accountable.

Customer service was just outstanding. I was greeted by someone very genuinely polite and in a good mood. The man who helped me with my service noticed I was having a bad day and was very kind to me in taking care of me during my oil change. He helped me find a way to afford another procedure I have needed for a while but never got due to price. genuinely impressed.

I went in to this location a couple of weeks ago. Based on the reviews, these types of chains seem to be a hit or miss experience. Mine went very well, the staff was friendly and patient when I asked them to explain my car needs. There was an hour wait even though I got there 5 minutes before they opened, but you can’t blame them when they have a lot of customers lined up and they are working hard.
My one complaint is the price. Even with a groupon, I had to pay around $ 75. I have had other groupons where you pay the price and it includes all services. Apparently the one I got served as a $ 40 off the total, so the oil change was over $ 100? They did change my air filter and I asked to get a nicer oil option. Perhaps it was fair or perhaps I got ripped off a bit. I was in a rush to inquire further. At the end of the day, given other terrible experiences I’ve had at other businesses, I would rather pay more for reliable and friendly service.

I went in yesterday morning, a Friday, after having been up all night and was fairly tired and low energy but my Fusion had informed me an oil change was required and I drive a lot for work so needed to get it done. I had avoided such shops for years because of their bad reputation and negative stories from friends. I have mostly saw my private mechanic who works out of his home on the side, but when I called him to get my oil change he said frankly it’d be cheaper for me to go to a place like Jiffy Lube or Grease Monkey so I chose this location because it’s about a 5 minute drive from my home and they are one of few places to take walkins. I even found a coupon to use online, but still my expectations were low and I expected to get screwed over.
What I found though was an incredibly professional, courteous and friendly staff. Despite the fact the general manager seemed to have his hands full with phone calls and computer glitches, he was very attentive to myself and the other customers waiting, giving us updates on where they were in terms of checking my car or during the oil change, as was the employee Taylor who was very genuinely friendly and conversational with the customers. When I was at the computer with him to select my services he never once tried to upsell me, was up front about the price and what my car needed and what they found on the inspection, which was nothing really, where I have heard so many stories of people at these places where they «found» some problem that would be expensive to fix. I witnessed this was consistent with the other customer cars and even the men whose truck had some issues got it taken care of for a pretty decent cost. I wasn’t keeping close track of the time but I was there less than an hour despite it seemed they didn’t have many techs there. I like they honored my coupon on my phone since I don’t have a printer.
The cherry on top for me was when I was going to leave I asked Taylor if he could fix a plastic grill inside my front fender that had somehow come loose I could not figure out how to put back. I expected him to say no he can’t do that stuff but he did, and quickly, and alerted to me of a crack I would need to get fixed at a body shop or dealership in the future so it didn’t get dislodged again. I only regret I had no cash on me so I could tip him, though I’m not sure they are allowed to take them. Needless to say the experience busted my preconceptions of such places and while there are shops in my area that do oil changes for less; the high quality customer service; efficiency; expediency and honesty are worth the extra cost in an industry that often seems bent on dishonesty and exploitation, so I will go here for my next oil change for sure.

Quality service and friendly staff. I came in around 10am this morning and it was pretty packed but I was still out within an hour. I didn’t get his name but the guy interacting with the customers was fantastic and very helpful.

My truck has leaked oil from the drain plug ever since I went here. I have changed the plug & it still leaks.

This place charged me $ 76 before tax for an entry level synthetic oil change, which is pretty expensive. Moreover, they didn’t even touch the windshield washing fluid (it is still empty) even their service says they filled it up.
After looking at NBC investigations on Jiffy Lubes in LA area, I got to believe that it’s normal for a Jiffy lube to charge you something they never did…

**UPDATE**
Jiffy Lube promptly contacted me once I notified them I had posted this review.
Their conclusion:
«Based on an investigation and review of the matter, the company has decided to deny the claim at this time. The company has determined they are not at fault for the damage to your vehicle.»
This is an unacceptable resolution to my claim, for which I will continue to pursue full remuneration.
**I will update this post once my claim has been resolved. 4/​27/​15**
Fast negligent service, accusatory and unhelpful customer service, convenient location.
I was passing through Denver and got an oil change on my 2007 Jeep Grand Cherokee in about 30 mins. There is a Starbuck’s next door which helped pass the time.
When I got back in my car, the maintenance light had not been turned off. The technician reset the light when I asked him to.
About a week later I noticed oil spots had begun to appear in my garage, only to notice about one to two weeks later that the oil spill had grown.
I live about 2 hours from this Jiffy Lube, so I had my local shop examine to find the source of the oil leak. The oil filter was not properly installed, and I was running 1 quart below what is required. The service shop that examined my vehicle (in Summit County), advised I would not have made it to the Denver Jiffy Lube without blowing out my engine on the mountain ascent. My local shop wrote up a report of their findings so I could contact Jiffy Lube for a refund.
I called the main Jiffy Lube customer service line to make a claim. The claim was sent to the franchise owner (GriffCo) for the Denver location. I contacted the local franchise to speed up the process.
I was told that I should have brought the vehicle back to the same Jiffy Lube location to have the problem assessed and fixed. I explained this was not possible based on where I live. They asked me to send a copy of the report from my local shop, along with a receipt for the repair.
About 30 mins later I received a frantic phone call from someone in the shop that serviced my car who wanted to discuss what had happened. I had to explain again that I couldn’t bring my car into their shop without blowing out my engine. The person I was speaking with then went on to accuse me of paying too much ($ 114) to have my car examined for damage for running on low oil, inspecting for additional leaks, tightening the oil filter, and topping off the oil. My caller said he had to further examine the evidence.
The next caller from Jiffy Lube said he might be able to offer me a partial refund or a coupon for a free oil change at Jiffy Lube! Thanks but not thanks. I told him to save us both some time and find a way to refund me the cost of my original oil change ($ 55+), as well as the cost of inspecting and repairing my vehicle ($ 114).
I then began receiving emails from an unnamed GriffCo employee from the Customer Service and Claims Department (customer
). The last correspondence I received said «We have forwarded all of you information on to our Vice President of operations. HE will make the final decision on your claim and you will receive a letter in the mail in about 3 – 5 days with the company’s resolution.» That was 13 days ago, and I have yet to hear anything, despite emailing and asking for an update.
On top of all of this, I explained to all of the customer service reps that I spoke to that my wedding was less than a week away, that I am planning an international move, and that I did not want to spend time dealing with this. Despite my awful experience with Jiffy Lube, I had a lovely wedding and continue to plan my move. Do not expect a single ounce of human compassion from anyone involved with Jiffy Lube Corporation or GriffCo.
I AM EXTREMELY UNSATISFIED WITH THE UNPROFESSIONAL «SERVICE» I HAVE RECEIVED FROM THIS COMPANY. JIFFY LUBE CORPORATION DOES NOT DO A GOOD ENOUGH JOB VETTING THE CUSTOMER SERVICE BRANCHES OF THEIR FRANCHISE OWNERS. THE FRANCHISE OWNERS STILL CARRY THE JIFFY LUBE BRAND AND ARE A REFLECTION OF THE LEVEL OF SERVICE ONE CAN EXPECT FROM JIFFY LUBE OUTLETS NATIONWIDE. IT IS A COP OUT TO NOT OVERSEE CUSTOMER SERVICE OPERATIONS OF YOUR FRANCHISE OWNERS, AND NOT STAND BEHIND YOUR BRAND.

I have been to other Jiffy Lubes that I would recommend. This is not one of them.
I showed up after 4 on a Saturday. The guy working outside the line was on top of it, very friendly, and actually made me kinda happy about having to get an oil change! But alas, I went inside and sat down, and the first thing that happened was the GM came over, reached over my head, sticking his gut in my face, to turn the OPEN sign to CLOSED. *Now* I know that they close at 4, but instead of telling me that they weren’t accepting anymore new customers that day and just letting me leave, the GM went outside, screwed the cap off of my oil, brought it inside, fed me a bunch of gobbledegook about how my oil smells like gas.
He went on to explain that my car could blow up at any moment and an oil change won’t do me any good, etc. and how he just wanted to be «up front» and «honest» about what’s wrong. He sent me on my way to a real shop, anxious that my «crank case could have a crack» or how I could have a «gas leak» which he conveyed is fairly dangerous and costly.
ALL LIES.
I took my car to a real shop (they’ll be getting a 5 star review), where they changed my oil, replaced a brake light, and did something with my belts — all for $ 26. There was no gas problem with the oil — not even so much as a blown seal that would allow vapor inside. A much better deal AND honest, local, non-​chain folks who are more concerned with the safety and health of the car than paying overtime (or whatever was going on with the JL dudes).
Lack of integrity here. Won’t be going to any more Jiffy Lubes.

They are very friendly people, but I just got an oil change and it was completely overfilled. They called me and told me how much oil they would put in based off the car’s manual. I don’t know the number so I agreed figuring they would know. It’s a 2003 Subaru Outback so I figured they’ve done it a million times before.
As I was leaving the guy pulled out the dipstick real quick and showed me I have oil. I thought it was overfilled just looking at it, but he looked at it and said it looked great. After the change I’d get a deep rumble type noise, like my catalytic converter had a hole or something.
A week later I went to a mechanic I’ve used and trusted for a long time for non related issues and they said the oil was terribly overfilled.
1. I should know how much oil my car needs, but so should they.
2. When the dipstick looked overfilled I should have said something, but the guy working should have noticed, or said something about it if he did.

Pro’s — they were nice and tried to be helpful. Very customer service oriented
Con’s– So… cars these days are mostly electronic (anything that can be under the hood, now is). Result is that most mechanics at these generic places don’t know how to work on newer cars. They’ll even admit to this… after they f*&@ things up under the hood. I got my oil changed, broke down less than a block from the shop in the middle of the road. While the mechanics tried to work on my car for an hour and a half, they lacked a diagnostic kit and basic tools. End result– they likely put a metal tool down on the battery while the car was switched on that ended up shorting out the start capacitor and frying my coils. It was an $ 182 repair that left me car-​less and stranded for a weekend and there was nothing I could do to prove they did it, unfortunately, even though I had JUST pulled out of the parking lot.
The lesson: if you have a nicer, newer car just save yourself the heartache and go somewhere with trained mechanics OR do it yourself… that way you don’t monkey something up while doing a «courtesy check.»

My car desperately needed an oil change over the weekend and, after some pretty terrible service at my last place, I wanted to take my business somewhere new. And since Jiffy Lube was offering a killer Groupon deal (still available through June 2014!), I figured I’d give it a shot.
I’ve been driving past this location for years, so I was happy to support this JL. Rolled in on a Sunday morning around 10, rolled out before 11. Super fast service with everything explained in a professional manner. Sure, they do try to sell you a few extra things (different high quality oils, tire rotation, etc), but that’s to be expected. So just know what your vehicle needs and you’ll be good to go.
Prices are comparable to most places for an oil change, just around $ 40 – 45. With the great location (right next to one of my favorite SBX) and great service, I’ll certainly be returning here for routine maintenance.