JM Kitchen & Bath

I’ve thought about writing this review for quite awhile now, hoping to have a redeeming experience that would allow me to increase my opinion of this business. Unfortunately, that has not happened, at all.
We used JM for our kitchen remodel a few years back… our designer Deanna Dunbar was AMAZING and we had a fantastic experience. When it came time to remodel our bathrooms, we didn’t even shop around — just went with JM since we had such a great experience with Deanna. Unfortunately, this second time around, Deanna had gone on to greener pastures and we were assigned a different designer. Not a big deal, as I was sure the quality of our experience would be on the same level.
Unfortunately, I could honestly write the better part of a novel about our negative experiences with these bathroom remodels, but I’ll try to focus on the key points:
— After going through 2 designers (first was fired, second was «too busy»), our third and final designer was overall just shy of terrible. He is a very poor communicator, lacks attention to detail, responds minimally to requests/​questions (i.e. if my email included 3 questions, he only ever answered 1), and lacks follow through with subcontractor work (I had to hound him repeatedly in order to make any progress).
— 3 months after starting the project, we were STILL waiting on finishing touches — shower glass door took over a month to be installed, cabinet trim around washer/​dryer was first improperly measured/​installed so the washer/​dryer didn’t actually fit under the counter (!), then shoddily «fixed» using trim that was a different color from our cabinets (!), and then finally actually fixed (thanks to a suggestion from MY OWN construction contractor on how to make it look like it was not amateurly done) after waiting for new trim to be ordered and installed.
— Several parts of the cabinetry were ordered incorrectly — one was 24″ deep instead of the 12″ that it should have been, another didn’t fit through our door and had to be disassembled and then reassembled, a medicine cabinet was 24″ wide instead of 18″, and other pieces did not match the stain chosen. In short, installation day for the cabinets was a MESS and not productive — and ended up being a huge headache.
— Conversations with the owner about our negative experiences resulted in improved communication… for about a day. Then reverted back to being awful.
— Getting all my credits applied for various pieces of the project look several weeks, and then it more than an additional month to finally get my last invoice (after I called JM no less than 10 times trying to get it all wrapped up).
I honestly could go on and on, but the end of the story is clear — I absolutely do not recommend this company. The cabinets are nice, but you can get them elsewhere from other designers, I’m sure.
JM — I simply cannot be more disappointed in my 2^nd experience with you. I expect more from a local business. For your own sake, please hire designers that have strong customer service and project management skills.
My tip to those looking for design work — go with a designer you feel comfortable with, and trust your gut. I should have trusted mine and changed design firms, and I still regret it.

JM did our kitchen in 2011. We love the design and attention to detail provided by our designer, Paul Priester. There was one glitch by the designer, where the cabinet above the microwave was too short. He ordered a new one, incurring a delay, but we understand these things happen. He worked with us and provided advice on the sink, faucet and lighting selections. We are still very happy with the functionality and quality of materials. Glad we went with JM!