Jo-Ann Fabric and Craft Store

I recently took a class here by Donna on sewing and it was disorganized. While very sweet, she needs work as an instructor. Twice I had to rip out seams because she forget to provide the right information. Further, the classroom is not conducive to having more than one student. There is only one cutting table so we each waited, then she forgot to turn on the iron, and we ran over due to too much chatting by the instructor. I would not take classes at this location.

Everyone was pleasant, but they seemed to have no sense of urgency in the least. They let the check out lines get super long without calling in back ups and the employees stood around and talked instead of helping customers. Would much rather go to the Michael’s craft store around the corner.

Never have I ever been treated so bad by a group of store employees. I will never return to this store and have full intentions of sharing my experience with the corporate office. Don’t expect to get any good help from the customer service at this store. Everyone was rude and when the manager called me to resolve the issue she was just as rude as her employees. She accused me of lying about my awful experience. I will find a new joanns store to shop at from now on!!!

The WORST experience ever! The week before Halloween & we waited an hour for fabric to be cut on a Friday night because there was one person cutting. At one point I turned around, no one was at the cut counter & there were easily 20 people waiting in line. It took everything I had not to take anti-​anxiety pills to get through this experience. Get it together, Jo-Ann’s. I will NEVER shop at this location again!

This is by no means a reflection of the underling staff, this is about management! Every time I come here to pick up, and get cut supplies, it is a shit show. The store is horribly staffed, and run. Even if you plan for 30 minutes, to get things cut, it may, and will take longer. Note to manager– your store loses money and sales, when people like me, and the other woman I was speaking with in the check out line, give up. I waited 30 minutes in the cut counter cue, and they still had 10 numbers in front of me. This is a purgatory like experience. Behold, this is not an unusual occurrence, as it has happened to me at this location, on several other occasions.
The poor one girl working the cut counter is going as fast as she can, but it is one girl. They are chronically understaffed at the cut counter, and I feel really bad for her predicament.
Me and the other peasants waiting, are looking despondent like we are waiting in line for bread in a communist country. The last experience really blew my mind. A man in an apron went behind the cut counter, and left with a line 20 deep. I don’t think it is really that hard to cut fabric? Then later he went behind the check ou, t and left. Both with people in line waiting. I don’t know if he is the manager, but if you are– you need to go back to customer service 101.
EG– When I was a clerk at the liquor store– when we were checking in and unloading a truck in back, if the line in the front of the store grew, we would hear the buzzer, and someone would go help the patrons. If you are not there to move product, it does not get sold. Back of house stuff can wait a minute, if you are making a sale!!! If you are a store, you are here to supply goods, if I can’t purchase my goods in a timely fashion, I will find a way to go elsewhere.
On a positive note, the staff is nice and helpful, when you get service, and they have really excellent sales, especially when you are signed up for the rewards program.

The customer service here ceases to exist. I walked in looking for specific fabrics and the location of the fabrics in the store I saw an employee I asked her where the location of this fabric was and she shushed me with her finger! I was in shock. She then proceeded to tell me to take a number and wait my turn, and quoted that’s how corporate tells us to do it. So I took my number and went around the store found all my fabrics. I finally got called, she cut the fabric, and let me tell you she does not like her job and she is a very unhappy person. But I really hope next Tim I go in she treats me better, if not we might have words…

The latest bad decision is that now every isle has multiple rolling bins right in the middle, blocking traffic flow. The main isles now have about 3 feet of clearance. You can barely get a cart through. How very «Walmart» of them. Tacky at best.

We bought fabric for curtains here about a month ago. I went to cut my curtains tonight and realized that my fabric is 4 inches short of the 3 yards I paid for. I won’t have enough fabric for my project. It wasn’t the end of the bolt, so poor customer service is to blame.

It has been a while since my original review, and I felt like I needed to write an update because the last several times I’ve gone in here I have to admit — the service has stepped up a bit.
I’m never at the cutting counter longer than 5 – 10 minutes anymore, which is nice, and they always have the registers well manned now. It’s great.
The reason why they get three stars and not 4+ at this point, for me, still boils down to customer service. While they cut my fabric and check me out faster, I still have trouble getting anyone in here to help me find something BESIDES fabric. Staff can often be rude and seem put out. Sometimes they point me in a direction («Try aisle six») and that aisle may or may NOT have what I need. Other times I will get a (begrudging) escort to the item I need. Customer service still has room for improvement even if wait times are faster.

This store is just A-​OK. There never seems to be enough staff — especially during check out. Even worse if you are buying 50 sheets of the same glitter paper they will ring out each piece individually. I only now go here if I need a few items and if I am not in a rush to be anywhere else. That said they always have items on sale at pretty deep discounts and I always print their coupons for extra savings.

I wouldn’t even give this place 1 star. This was the worst service I have ever received. The ladies working at the cutting table were extremely rude. I needed an additional 3 inches of foam and apparently they can’t cut less than 6 inches. So instead of offering to get extra foam for me, she told me to step out of line and get it myself. After waiting for so long already, I thought that was just terrible customer service. Nobody there seemed to be knowledgable about the products or knew how to properly work a register. Overall, super slow service and extremely rude. I will not ever go back and give my money to this location or any Joann’s for that matter. I will go out of my way to a different craft store to avoid this place. Wasn’t a pleasant experience at all.

I needed some fleece cut for blankets I was making and after waiting patiently at the cutting station, I made my request. The employees gave me such a bad attitude about cutting some fabric, I was shocked. One of the employees even rolled her eyes at me while another informed me that they don’t do custom cuts. That’s a different policy than last time I came in (one month ago). They ended up cutting the fabric for me but I honestly was so offended by their attitude, I am not going to come back to that store.

Oy vey.
For starters, it was probably my fault to come here on a Saturday afternoon in December to begin with, but note to future self — lesson learned.
I was needing some baking stuff that you can typically only find at craft stores (Wilton couplers, bags, coloring, meringue powder, etc.) so I ventured into Jo-Ann’s and was reminded why I hate craft stores.
The shelves were poorly stocked and of course they were out of the meringue powder I needed. When I went to check-​out, not only was the line long, but when I asked them to check if they had what I was looking for in the back — they wouldn’t! I offered to step aside so I wouldn’t slow down the check-​out process for others, but that didn’t get me anywhere. They even have radios to call other employees for help, so it’s not like the cashier even had to walk to check on it for me.
Unfortunately, it was an afterthought that Sur La Table should have everything I needed, so I braved parking in Cherry Creek and was able to find my meringue powder there.

Check the website for coupons, or sign up to have them sent to your phone. Plan your purchases, and you can get some good deals here! But go during off-​peak hours for the best experience. Otherwise you may end up waiting quite a while to have your fabric cut. Another employee or two on the cutting table on the weekends would be a great improvement.
It seems that several of us crafters take advantage of the light traffic and empty stores during Broncos football games. For future reference, this does not apply at JoAnn. It was packed on game day!

I might be one of a few men review this place, But as a guy who is crafty but is lost in a craft store I would like to find someone to help me and not feel like I just ran over there prized cat. Oh and if you have a question for the cutiing counter without a number you will be berated for breaking protocol and will be sentences to 15 years of needle point with no yarn privileges. But they had what I was looking for and the project came out great.

You’d think a store specializing in sewing supplies would try to keep their sewing supplies stocked. I went there last night and they had absolutely no overlock needles in stock and only one spot on the shelf for them. Not only were the overlock needles out, but the rest of the machine needles were looking pretty sparse.
Jo-​anns is not like Starbucks or McDs, they are not on every corner. Customers need to plan trips to get to the store and when they don’t have something it is a big inconvenience. Because then we have to drive across town in a whole different direction and spend hours in traffic trying to get something that should have been at the store. What a waste of time!
Whoever does the ordering is really slacking!
I went in there on a Sunday and found only three employees. Yet again another example of extremely poor management. There was a backlog of about 10 people at the cutting counter and the line for the register was 20 people deep. Only one person was ringing and the other two were cutting fabric.
Only 3 people working on a Sunday? Really JoAnns? Please get someone competent to hire more people. The current management obviously doesn’t care about the store as you can see from the numerous negative reviews on this site.

I came here to buy some materials for my Halloween costume. The foam I bought was $ 11.99 for a piece the size of 1.5 pillows. I also came and bought spray fabric paint (which I thought was awesome) and some frosted shower curtain material. They had Halloween costumes on sale for ½ off despite Halloween not being over. The costumes were mostly for kids though.
My only complaint was that I was waiting at the register for a long time without any service. I had to walk back to the guy working at the cutting fabric station to get him to call someone up to help me.

In the battle between the boxes, I prefer this Jo-Ann’s over the Michael’s located a few parking lots away for my non-​fiber related crafting needs if for no other reason than this store is organized and employees are more readily available to assist.
I recently stopped in for some stencils for a DIY project I’m working on, but ended up finding everything I needed for some upcoming projects including embroidery thread, various colors of Sculpey clay, miniature fondant cutters, and jewelry wire. My hodge podge of crafty needs were fulfilled and for less of a price than I normally ring up across the way.
While this store enables you to get inspired and creative, their inventory isn’t exactly unique or out of the box, but I wouldn’t necessarily expect it to be as it is a chain. If you need cute fabric, then head to Fancy Tiger and if you need more options for paper crafting (only one size of kraft tags?), then head to Michael’s. Otherwise, Jo-Ann’s likely has what you’re looking for.

Going to the Jo-Ann’s was a descent into one of the circles of hell. Which circle is debatable. It could easily be the first circle, Limbo, as I found myself to be a virtuous pagan in the kingdom of fabric who was kept interminably waiting for a crone to impatiently cut my two yards of cloth. On the other hand, this could just as easily be the fifth circle, Anger, as mine was certainly rising as I waited and waited, only to received rather surly service. Finally, the ninth circle, Treachery, comes to mind. This is because after you have taken a number and then wait forever to have your fabric cut, you then find out you need to go wait in yet another line to actually pay for your purchase.
The ladies who work in the center of the store, cutting the fabric, must all be worshipers of Atropos (the oldest of the Three Fates). They were the embodiment of being «inflexible». Whereas Atropos chooses the mechanism of death and ends the life of each mortal by cutting their thread with her «abhorred shears», these ladies merely make one wish for the sweet release of death.
In summation, the store was none too clean, the service was good (except for the cutters), and the prices were decent. Finally, yes, I probably should «suck it up» and quit complaining so much about my unpleasant experiences at a fabric store the week before Halloween-​ween.

I’ve recently embarked on a very crafty year and so I find myself needing all kinds of strange odds and ends for projects. While I would love to shop at as many local stores as possible (and often do for items I know they’ll have) I can’t always find foam for reupholstering dining room chairs or dowel rods for the bottom of Roman curtains I’m sewing at these places. I also can’t find 50% off fabrics at them so when I need like 10 yards and can’t bear to part with as much money as I’d have to at the lovely little shops I head to Jo-​Ann Fabric. And I really haven’t had a bad experience here yet.
The store is pretty bright and well-​organized. They carry pretty much every single kind of craft accessory you need. And while waiting in line to get fabric cut or to check out is a given if you’re ever there on a weekend I don’t necessarily think it’s ever been so long I’ve noticed. The people working here aren’t exactly what I’d call «friendly» most of the time, but they’ve never been hostile to me either. It’s more of a «taking care of business» attitude, which is okay by me.