LKQ Pick Your Part

I don’t know if I’ve ever attempted to do business with a bigger bunch of dipshit assholes in my life. I have — or had — a rather decent, borderline luxury vehicle that no longer runs. It’s a 2001 Volvo V70 XC wagon (Volvo’s answer to the Suburu Outback). Everything on this vehicle is in excellent shape, except for the head, which warped recently due to a faulty cooling system. So, I called around various salvage yards to get a quote to have them pick it up and buy the car. None of the salvage yards that I called offered me anything respectable, but since this outfit offered me the most, I took their quote. The guy who took my call told me they would probably be there sometime «Tuesday or Wednesday.» Refused to give me a time or advance notice when they tow truck would arrive. The car is sitting at my mechanic’s shop near Rocky Flats, which is in BFE, if you’re not familiar with the Denver area. For me to get there, I need a little notice. I can’t just pack my shit and leave work to go meet the tow driver.
Fast forward a few days: It’s Tuesday at 3:30 p.m., I haven’t heard anything from this shitty company about when to expect the truck. I called them up and BOB — remember that name, because he was quite the asshole to me – answered my call. He acted like he didn’t know what in the hell I was talking about; when I explained why I need some kind of notice, he looked my name up in their system. He found me, then stated that the truck will pick the car up Wednesday (tomorrow). When I asked why they wouldn’t give me a heads up, he said, «We never give advance notice.» When I tried to explain as politely as possible that I couldn’t just meet the guy there to sell the car because of the distance and because I WORK FOR A LIVING, he started arguing with me. Then raised his voice and screamed that he was going to get his manager on the phone. At that point, I hung up. I don’t need to deal with that shit.
The lesson everyone should have learned after reading this review is this: Bob is a dick, and I hope everyone who is considering doing business with LKQ understands that your company could give a shit about customer service.

called them, asked if they had a drive shaft i was looking for, they said yes, when i got there they didn’t have it, when i talked to them, they said they never said they had it only the vehical, and they charge you an entrance fee, that you can’t get back, weather you buy a part or not. very bad service, don’t expect to much with them guys.

Bunch of idiots over there made us go in and pay 2 bucks for a part that they didn’t even have in stock on the car.