Making Moves

I would like to preface this by saying that moving is not fun and very rarely goes perfectly. It’s stressful. However, I recently moved and used this company and was very disappointed. Having used Making Moves once before, I was pretty confident that there would be no major issues. Unfortunately during my most recent move, damage occurred to my property and house, and this company will do nothing to remedy the situation, saying that I demanded a particular item of furniture be placed inside, at all costs. I understand that there is always slight damage in most moves, whether you hire movers or do it yourself. However, I believe there is a difference between minor damage and damage equalling nearly $ 1000.
The damaged was caused by a couch that was difficult to get inside. I suggested the feet be taken off the couch, but they were not. I also made it clear that if they could not get the couch in, to let me know and we could figure something out. Instead, the couch was shoved in, the walls were scraped, the wooden floor dented, chunks of drywall taken out, the front and back doors were dented, and pieces of wood were removed from door frames on both the front and back doors. No, the damage is not critical. However, the work on the house was new and when hiring professional movers, I would expect a professional job to be done.
When I discovered the damage, I called the manager immediately and informed him of the issue, to try to be as upfront and honest as possible. He apologized, asked me to take pictures and get an estimate, and said that we could work something out. I sent both the pictures and estimate within a week and we spoke a couple times on the phone. During those conversations we established that damage had been done, and that the moving company would perform the repairs themselves and we could walk through the house to discuss the issues. A week or so passed, and I called the manager again to inquire about the dates of repair. It was at this time that I was informed that no repairs would be performed because he felt that the damage was a result of me demanding the couch be placed inside the house. While I disagreed, at this point it is simply my word against the movers’. While I did not demand anything, I unfortunately do not have a voice recording of me not-​demanding this, or of our discussions. So there’s really not much I can do other than be frustrated and alert others of my experience with the company.
I’m sure many people may have a fine experience with the company, or not incur damage during their moves. However, if you do, beware that you are not likely to receive any type of compensation or help from the company. And this may not be any different from any other moving company in the area. Maybe I’m wasting my breath. But the fact that there were initial discussions of some type of repair and agreement being reached gave me hope. However, it appears the management has had a change of heart. Also, and it’s really just another complaint, I was told before the move that I would receive a discount as a return costumer. I have never received the discount even though I have a quote stating the discounted price. It’s been a month, no discount. At this point, it’s not worth arguing with the company. Again, some people may have an excellent experience here, and if you do, congrats. But as a company that’s fairly new to the Denver area, I would suggest working on customer relations and quality a bit more. Next time, I’ll just move it all myself.