New Balance Cherry Creek

Took the teenager to get new shoes for school today. He has feet that are difficult to accommodate at the run of the mill stores. I’d heard good things about the New Balance store and I was not disappointed. I told my kid that this is the way shoe shopping used to be in the old days: personal attention, measuring, and a sales force who knows their product and helps to select just the right shoe. While the shoes are pricey, I think it was well worth it to get a well-​made, comfortable shoe that actually fits right. The personal attention at this store is above and beyond! The salesperson was amazing. She was was completely attentive and efficient all at the same time. In and out in less than 30 minutes. Awesome!

When I was a kid I had to shop at Buster Brown for shoes. Buster Brown had shoes that fit. Well, New Balance is my adult Buster Brown. There is no other brand that my foot likes. I am not a wealthy man but these shoes are worth every penny.
I was very nervous walking in Cherry Creek as I am not a wealthy man & the young gentleman, Michael A., was very eager, nonjudgmental & willing to help. This made me very happy not only with my shoes but my purchase experience as well. I will be back.

WOW. Some of the best customer service I have experienced in a LONG, LONG time.
I was referred to this store by my Doctor. I have suffer from plantar fasciitis and achilles tendonitis from years of martial arts.
I walk in, and was immediately greeted by the door and asked how they could help. After discussing my issues — they had me stand on the pressure plate and helped select shoes and insoles for my specific impact.
Throughout my entire visit, nothing was rushed. I was given 5 different shoe options to try on, with different insoles. The staff was very knowledgeable, friendly and answered every question.
I asked for the manager before I left so I could tell them how pleased I was with my service and gave the representative a high recommendation and thank you.
THIS was AWESOME customer service — not single negative point throughout the day.
She even walked me out, opened the door for me and said goodbye and thank you.
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_​_​PS if you are referred by a Doctor, bring in the referral note for a discount.
_​_​PS — They have private parking behind the store, access through alley.

I visited on a quiet Saturday afternoon in search of some walking shoes for my daily dog walks. Alyssa greeted me right away and assisted me in finding the perfect pair. I told her I didn’t want the sneakers to look matronly, as walking shoes tend to, and she steered me toward a selection of running shoes that would be just fine for walking.
Before I tried on the first pair, my feet were measured and then I stood on a heat sensor machine that analyzed my gait. I was mortified to learn that my feet had lengthened a half size since about a year ago when my feet were last measured. I was also surprised to learn that my left foot isn’t as flat as my right. In fact, the left foot is basically normal but I put all of my weight in the ball of my right foot instead of my heel. I guess this explains the occasional pain I have in my right knee. I took Alyssa’s recommendation and purchased some arch support insoles for my new shoes.
We quickly narrowed down my shoe options to two pairs. One pair was lightweight and more colorful and stylish but the other was more comfortable, if a bit plain looking. I decided that maybe the price would make the decision since the pair I was leaning toward was less expensive. In the end, comfort won over price and the bonus was that the shoes I chose were 100% made in America (the other pair was made in New Balance’s China factory with cheaper materials). Alyssa rang up the sale and walked me out to the back door (there is lot with free parking behind the building).
It’s been a few weeks now and I absolutely love my new shoes! Alyssa mentioned that the arch support inserts may take some getting used to and I could put the original inserts back in the shoes if I experience any discomfort. I have not had any rubbing or pain whatsoever and my New Balances are super comfortable. And that pain in my right knee? Gone.
I don’t see any reason to shop anywhere else for athletic shoes. Thanks, Alyssa!