Perfect Teeth

I am so thankful that we chose Dr. Trommeter to put braces on my daughter. Not only is he an amazing ortho doc but he is an amazing person. I also have to give a shout out to the ladies putting in wires and brackets not one broken in two years and no my daughter has not been easy on them. Thank you perfect teeth for making this an easy choice for braces for my next child!

Just over a year ago I was a patient at the Wadsworth and 44^th perfect teeth I had been going there every six months for 2 years before I moved to iliff and Evans and needed to find another dentist. so I went to the Perfect Teeth on Monaco. When I went to my appointment I explain to them that I Was a patient at the other Perfect Teeth and they still wanted to take more x-​rays I allowed them to take the x-​rays. then the female dentist there told me I had three cavities I was 36 years old and I have never had a cavity. I felt that this was suspicious being that my Dr at the perfect teeth in wheat t ridge didn’t tell me I had cavities so I didn’t let her do anything to my mouth. I decided to get a second opinion but being that I was getting married and other life-​changing events going on I was unable to make it to another dentist until yesterday. I didn’t tell my new dentist that I was told that I had cavities at the perfect teeth on Monaco. that Dentis Did x-​rays and told me that I didn’t have any cavities and I just needed a cleaning that’s when I explained to my new dentist what I was told at the Perfect Teeth on Monaco. my new dentist told me at my age it would be extremely unlikely for me to start getting cavities now. I know that I am not the only patient who has felt that the Perfect Teeth on Monaco is creating issues in order to make money! at this point I would never recommend to go to perfect Teeth matter fact I will be reporting you to the Better Business Bureau and whomever else will listen. if I would’ve let that dentist touch my mouth when I did not need fillings that would’ve been assault! I wonder how many unknowing patients have had needless work done to their mouth in order to fill your pockets! Being taking advantage of by a person in a position of power like a dentist is horrific! i went there because of the great experience I had at other locations. Never did I think the place I was going to for help would be the place that would cause the most harm. You should be ashamed of your self! And please don’t say I most have the wrong place because you don’t have a female dentist because I had a Asian female in a white coat tell me I had cavities in my mouth! And there is only one perfect teeth on Evans and Monaco

Avoid these smiling faces
They are about profits, not patients.
I’m obviously not the first victim of you look at other reviews
I have experienced nothing but billing issues just like many others here at the dentist and oral surgeon!
Office staff is not professional. They did not check my insurance to see what was covered and what was not and didn’t tell
Me. So I get a bunch of bills for things the office told me was covered!
I asked if they pre authorized my insurance before surgery. They told me no. I have to ask for that.
They charged the insurance knowing it wouldn’t cover things and then send me a bill after the office lady told me a week before surgery the «quote» was all I owe.
What kind of quote is 100% off? Besides a shady construction company
So tried to talk to manager. They acknowledge they mislead me. But still want me to pay. I called customer service, and they lady got angry with me on the phone like it was my fault for questioning. I then asked to talk to a regional manager and have called 3 times with no call back.
I am going to the 9 news if I don’t get anywhere because this company is a FRAUD.
Do yourself a favor a favor and go to a dentist who Cares about patients. I only came here because they had opening the day my tooth broke. Now I see why… #should have read reviews

I had read some horror stories about Perfect Teeth and this location in particular, but I figured I’d give them a shot. Worst mistake ever. The only thing I enjoyed about the visit is that the two women at the front desk were very nice and one greeted me by name. I was brought in promptly, too. Good start, right? I sit down in the chair for my cleaning. They needed to take x-​rays since it was my first visit — no problem. They have some dental assistant intern or whatever come in to take x-​rays saying that she’s used to «working at a different location.» I think not. Not only is the entire process painful (I told her this MULTIPLE times), but she didn’t put the lead apron on until the third or fourth x-​ray! I know the x-​ray process is never fun, but this was physically painful. I had marks/​bruises/​cuts all over the bottom of my mouth. During the process, I even hadto hold everything myself, including the machine, because she didn’t know how to use it or keep it in place. Not impressed. I figured it’s just a new girl and the dentist and hygienist will be more competent — so I try to suck it up as best I can. I should have just walked out then. Dentist comes in 10 minutes later — seems like a nice guy. Gives me an «exam» and says I have two cavities. He shows me on the horrible x-​ray — don’t really see what he’s talking about but whatever — it’s his profession so I’ll buy it. So, again, I sit there for another 5 minutes and another guy (maybe a hygienist?) tells me I need to move. Excuse me? He takes my bib off and tells me that I have to wait in the lobby because «we have people waiting.» ARE YOU SERIOUS?! I ask how long it will take, and I’m told I’ll have to wait at least ¹⁵⁄₂₀ minutes. I walk out to the lobby. I sit down for all of 30 seconds in shock. Why bother bringing me in just to kick me out? Especially after the pain I was put through. I go up to the women at the front and ask If I owe anything — which I do not — so I tell them I’m never coming back because of how I was treated and walk out. Worst experience ever! I work in customer service, and I can’t believe the way I was treated. Absolutely disappointed.

The staff at Perfect Teeth Monaco are great, I have had to get an implant and I was dealing with financial issues, the staff has worked with me every step of the way and understanding of my situation. Also Tyler the newest hygienist is friendly and very nice, I had to have a planing done on my teeth that is like a power wash and scrape and he made it a comfortable experience. Thank you to everyone at Perfect Teeth Monaco.

Honestly one of the worst dental companies out there. The only reason I’ve been going to Perfect Teeth is for insurance purposes but I’ve never been satisfied. It’s almost like they don’t care at all. The number of times these guys have f***ed up and made me come back in for a second visit is beyond me. They’ve messed up on cavity fillings and do a mediocre job with everything. I was sent to their specialist located off Colorado and Mexico to have my wisdom teeth removed and these guys didn’t know their left from their right. I could’ve given a better diagnosis than these «specialists» ever could have. Talk about disappointment. I was charged $ 62.50 for a god damn plastic tube and some wound dressing called «Sock It!» Ridiculous. I have absolutely no problem with giving such a poor review because although I’ve given plenty of second chances they continue to suck. I wouldn’t even give it one star. Don’t go here.

Another billing issue. They never sent us a bill for the amount not covered by insurance and never got a call from them. We never pay bills late… ever, and now we have a collection agency pursuing us. The collection agency is very rude and their amounts are higher than what the dentist and insurance say we owe even after interest. They got angry when I asked how we could double check to make sure the amount is right. This whole thing is SKETCHY. stay away!

I’m not sure what’s going on at this Perfect Teeth. I think something is up.
I’ve been going to this location for about 7 years. For the first 6 years, I always got a cleaning and a pat on the back whenever I went in. They would tell me good job, no cavities, keep doing what I was doing. I had to have one cavity filled a couple of years ago, and I had a night guard made when I first started going there. That was pretty much the extent of my dental expenses.
Then, starting last March, all of the sudden I have «early periodontal disease» and I have to have deep root planing and scaling and Arestin treatment to the tune of $ 262. They rescheduled another appointment within the next 3 months. So I go back 3 months later and see a hygienist who declares my teeth and gums look good and that I should keep up with my home care routine because it’s working well. But I still had to come back in another 3 months. So I just had my 3^rd appointment within 6 months, and this time the hygienist told me I had bleeding gums which means I have an infection and that I had to have some kind of rinse and a flouride varnish put on my teeth. And it’s going to cost $ 160.
Another thing, they charge me $ 72 for a «periodontal exam», which as far as I can tell isn’t any different from a regular exam.
I don’t know… I’m all about preventive care, but I just don’t feel like my teeth and gums are all that terrible. I brush with a Sonicare toothbrush, floss, and I use Listerine and ACT flouride. And I’ve been going here every 6 months for the past 7 years. I really do feel like they just want my money. I’m going to seek a second opinion.
Also, does the staff ever look at a chart before they see a patient? I always feel like I have to explain to them why I’m there. And the dentist barely even looked in my mouth this time. Oh, and when I went back and sat in the chair, they didn’t even have my x-​rays pulled up. They were another patient’s x-​rays. And they asked me if I’m a new patient. Um… no. Which you would know if you had even glanced at my chart.

Took my child for ortho — Dr. Moore is good, and if this were on him alone, I would give 4 stars.
The office billing process is terrible. 1. You are asked to fully explain your problem (when you ask about billing) and then told you have to speak with someone else, who typically isn’t there on that day. 2. They do not send regular statements, so you have no way of seeing the progress of payments over time. 3. Don’t let you know when you are done with payments or a full acounting without several requests («We don’t do that») 4. When asked for a final patient accounting, no response until I called again, and then told I could have spoken to the other person…

The dentistry part of this business is nothing remarkable, neither good nor bad. Me and my boyfriend had a few procedures done there late last year (deep cleaning for both of us and also wisdom teeth removal for him).
The billing procedures for them are what motivated me to write a review on here. They submitted the wrong information to our insurance provider, Delta Dental, for my deep cleaning and my boyfriend’s wisdom tooth removal despite having our insurance information filled out on our intake form. In my case, they photocopied my insurance card and even called Delta Dental to verify my coverage. In both cases within weeks of those procedures we got «Explanation of Benefits» letters from Delta Dental stating that our subscriber IDs and/​or social security numbers were missing from the submitted claims. They also had the wrong subscriber name with my claim and had misspelled my boyfriend’s name. My boyfriend called Perfect Teeth very early in January and spoke with Shannon who assured him that our claims would be corrected and resubmitted.
We received our second bill for services in early February that still showed the insurance portion of it as unpaid. We figured that there may have been some lag-​time in Delta Dental paying the claim so we didn’t worry about it. Then we received another couple of bills for the same stuff today and they had tacked on a late fee for the insurance portion that wasn’t paid! We have received nothing from Delta Dental which means they haven’t even resubmitted the claims.
I left them a voicemail this evening (we didn’t see the bills until after their business hours) that showed my obvious agitation with this process. I demanded a call back tomorrow morning, even though they haven’t returned calls from voicemails before when my boyfriend has called them. I will likely have to call them myself tomorrow morning and have a very frank discussion on how to resolve this.
For the TL;DR version: average dentistry combined with a terrible billing office makes this a dentistry business to stay away from.

May be fine for teeth cleaning but I’d get a second opinion before getting any work done!
I’m always a little skeptical about ‘chain’ type health/​dental care but I thought for teeth cleaning it would be fine. And for teeth cleaning it was fine. Until the last time I went in, the person I saw was ‘probing’ my gums so hard that it hurt and I could taste blood in my mouth. The whole time she was making comments about how deep the ‘pockets’ were and asking me if I had a lot of gum bleeding. I told her, no, I did not have a problem with bleeding gums and that I had never had this hurt so bad. She informed me that it hurt so bad because my gums were badly infected and I needed scaling and planing done and Arestin treatment. She said she could not do a regular cleaning and that I would have to schedule the deep cleaning. I’ve never heard such a hard sell. I discussed with my best friend who practices (unfortunately) in another state. She said the Arestin might not hurt but she doesn’t use it and it is generally a money maker. I have found a dentist with good reviews and who I feel gave me a very honest assessment. When I told him what I had been told at Perfect Teeth he shook his head, looked at his assistant and said «Can you believe that?» He told me I am in good shape! The hygenist who cleaned my teeth said to keep doing whatever I am doing at home because my teeth looked great. I don’t know if the gal at Perfect Teeth is paid on commission but it sure felt that way.

This place is a nightmare! They see a patient with insurance and it’s go time to charge the maximum amount! My first appointment I came early and ended up waiting 45 minutes for them to tell me that my old dentist had not sent the records over! BS! Came back second time and they said they had the records, only to tell me that they couldn’t read the X-​rays sent by the old dentist. I waited to see someone for 45 minutes this time around! They said that the X-​rays where complimentary. Dentist said everything looked good and hygienist would see me shortly. Waited for 20 minutes for her to tell me that they do not do cleanings today. Then was told I have periodontal disease and walked out with quotes for $ 662! Have not missed a cleaning for over 40 years but suddenly walked out of an office for the first time without a cleaning! Got a bill for the complimentary X-​rays today and argued with the front desk over this bill! The office manager was unavailable to talk about the bill. Bottom line, watch out if you have insurance and don’t believe the sign outside that says «$ 34.99 for cleaning and X-​ray»