Performance Property Management

I am extremely happy with Jerry Minney and the team at Performance property. Speaking as a property owner, I can say that they are great about making sure they take care of everything. Properties are well maintained and they make sure you get paid on time and that your tenants are well qualified and vetted. I recommend them highly to anyone who owns investment properties.

Your basic incompetent and rapacious property management company. Yes, they’ll take weeks to fix basic services. Yes, they’ll screw over property owners, too. Best avoided if possible. One unique twist is they’ve set up their stronghold mothership to be basically impossible to contact: «Leave us a message, and we’ll [never] get back to you.»

I have rented from Performance Property Management for almost 2 years now, and so far it is the best experience I have ever had with renting. The superior experience with their maintenance is specifically what has prompted me to write this positive review. The response time has always exceeded my expections, and the repair-​men sent have always gone above and beyond to find solutions for me. My faucet was a little leaky, and when I didn’t like how the standard replacement looked, they allowed me to pick out an inexpensive one that was prettier and more functional! When my washing machine stopped spinning, they bought me a gorgeous and spacious brand new one!!! I hope to stay here for as loooong as possible. Performance Property Management is FANTASTIC.

I really hate giving anyone 1 star. But these guys went out of their way to earn it.
I will never rent from them again. John, their leasing guy rocks — and his assurances about how things would go after we leased the property relieved us.
Unfortunately, the rest of the company (and in particular the owner) don’t rise to the same level of awesome.
We were told there would be a separation between us and the property owner — but that crazy woman popped up on the doorstep regularly. We were told we could have a move-​out inspection — but they cancelled it and didn’t do a walk through until a month after we had moved out, in the spring — so they claimed we hadn’t mowed the lawn or maintained the landscape… true, because when we moved out, it wasn’t growing but you left it unmaintained for a month.
The crazy owner apparently fired them about a month before we moved out, listed the house for sale (wanted showings for 8 hours every day) and they then transferred our deposit to her. They kept sending us notices that said «we are no longer working with her, you need to deal directly with her» but wouldn’t give us any contact info other than her email and then also kept giving us notices on deposits and other issues.
I would not use them as either an owner or a renter. Neither the crazy owner nor we were happy at the end of that experience.

As a Property owner, I hired them to manage my property. Things were ok until the tenants moved out. PPM did not make regular inspections and they did not have enough good information to go after the tenants after the tenants had caused over $ 3,500 in damage. PPM also was late in sending the former tenants the Itemized Disposition of Security Deposit. I also had trouble in getting PPM to provide good back-​up information for actual repairs made to the house by their own crews.

I rented from them for 4 years. I had to clean the place for days to get it into a livable condition. I made a list and gave it to the leasing agent asking for the fridge to be cleaned, the bathroom cleaned, the carpet in the bedroom replaced, etc. They steam cleaned the carpet and ignored the rest of the list. It still stank. Maintenance with these guys is terrible. You are better off fixing it yourself and sending the landlord the material receipts than letting their guy come in and do a sloppy job. I replaced the lock on the front door to prevent the maintenance from coming in while I was not home without notice. The door bell never worked and they wouldn’t fix it. I had to add weather stripping to the doors. I found a hole underneath the kitchen sink with a decon box stuffed in it, which I repaired. I repainted the entry hall because it was filthy with tire marks, blood and filth on the walls. He wrote the shoveling of the sidewalks into the leases of the tenants at this 4-​plex but none of the other tenants would shovel the walks. If I couldn’t get to it in time it would become an icey mess. A guy slipped and fell on his face in 2010 and hurt his spine. There was ice all over the side walk from a rain gutter that was bent and poured water on the walk when the snow melted. When he wanted to remove the asbestos from the basement while I was living there I decided it was time to go. The guys that kept coming in to do estimates didn’t seem to care about their own health nor mine.
My upstairs neighbor had a similar experience. The tenant before her was charged a few hundred extra for cleaning and repairs but when she moved in none of the work had been performed.
This is a pattern of theirs. I repainted, did yard work, repaired sheet rock, installed a digital thermostat, left CFLs throughout the apt., regrew the lawn, etc…, but when it came time to leave they took my deposit and invented another $ 600 in charges. When I refused to pay they quickly sold the debt to a collections agency. Luckily I moved into a home I had just bought and would not need a referral from them.
Basically, these guys do the minimal and try to push maintenance costs on to the tenants or ignore maintenance all together. There is no handshake or honesty. They will gouge you when you leave to make up for what ever costs they have at some other apartment. It’s their business plan. I would not recommend this company to rent from or to manage a property I owned.