Pinnacle Real Estate Management

Kurtis and Samantha are great!
My girlfriend had issues with her heat and the office staff took her concern very seriously and professionally.
Things happen, especially with older buildings, but taking ownership and responsibility is what is important and that is exactly what Pinnacle has done!

They did not fix my washing machine the entire time I lived in the apartment (even though I called and left messages a dozen times). Lived right above a garage door that was broken 2 x (broken as in it would go up after 30 seconds and then down 30 seconds later, very annoying at 3 in the morning). Maintenance was a joke. Fixed my washing machine 2 weeks before my lease ended. As I was moving out they left a $ 10 gift card to say sorry for not fixing months ea earlier. Oh, and if your internet that you say is so great doesn’t even allow me to check my email (because there is no connection available), you don’t have internet (and saying that you are changing the company you are contracted with next year is not an excuse).When I got my deposit back they charged me for paint touch up underneath the sink (I kid you not). The fact that they claim it took 2.5 hours to clean the place is a joke. the only thing I hung on the wall while living there was a key hanger with 3 push pins. My girlfriend and I left this place in better condition than we received it. Thank God I don’t live their anymore. They are the spirit airlines of real estate.

Terrible company run by completely extremely rude and inept people. They will not lift a finger to take care of anything. Repeated requests are met with disdain. These people are royal a-​holes.
Within the past year, we’ve had a homeless guy living on the roof. We had two kids squatting in the back stairwell for two days smoking weed. The elevator and timed locks rarely work as they are promised to.
The bathroom will often get a sewage smell. Upon request to eliminate the odor, they tell US to flush hot water down the drain and hope that works. Again, these people do nothing but take your money.
Last winter, our office was so poorly insulated, the temperatures inside dropped to the lower 50’s, and we had to send everyone home multiple days. They sent in an insulation crew that did half the job and left. They did not return for 4 – 6 weeks to complete the job, and only then under the threat of nonpayment for rent.
Most recently, they unlocked the back door to the stairwell for some mystery «construction worker,» and then failed to resecure the door for almost a week. A stranger literally wondered into our office after hours one night. Fortunately, (or not), someone was still here working. Not only are there computers and other valuable equipment all over our office, we have employees — women included — who are frequently here working alone after hours. Despite our urgent pleas to secure this door, the company did nothing for five days. It took yelling to get them to come turn a lock.
So yeah, we work across the street from an area where heroin addicts hang out all day, and these guys think its OK to leave our office unlocked over the weekend.
I would move into a building that’s on fire before I moved into a building under Pinnacle’s «care».

Everything has been good with Pinnacle so far! Move in was a breeze.
I had a few small maintenance issues at move-​in but they were pretty quick to get them fixed and also when trying to get internet I had some issues because of the century link hook ups at my building.

«Kristen was super awesome and very nice! I had a great showing with her and I rented the property.»

1424 Pennsylvania Street:
Do you enjoy sweltering heat that you have no control over (in the winter), and lack of ventilation or air coniditioning (in the summer), and sweating so much that you lose about 3 lbs of water weight per day?
Do you enjoy homeless people picking through your trash, and witnessing shootings, stabbings, and muggings on Colfax on a daily basis?
Do you enjoy leaving voicemails for repairs that go unanswered for weeks at a time?
Do you enjoy dry rotted window sills, refrigerator doors that don’t completely open, water that just randomly shuts off, and toilets that run (like a gentle fountain) all throughout the night?
Do you enjoy cockroaches, mice, broken down washer and dryers, untended grass, and broken fences surrounding your apartment?
Do you enjoy rude management companies and horrible service? Then look no further! Pinnacle and 1424 Pennsylvania is for you!

Like many others my experience hasn’t been a pleasant one with this company. My building was too bought out and then managed by this company. I think the only improvement I saw was the internet. Otherwise very impersonal and rough with previous tenants. I ended up moving out of my studio after they attempted to go up on my rent $ 300! I think the only nice person in that company is the receptionist. I hope you can keep your cool when dealing with these people because I couldn’t!

I had an extremely unprofessional experience with this Realty Company. Do yourself a favor and avoid dealing with them. They managed to turn me off before I even saw a unit, the staff is extremely stuck up and they do not value your time. They do not respect their appointments or their respective future clientele. After reading some of the reviews it seems like I dodged a bullet on this one, I could careless what the unit looks like if the management company is that arrogant right from the get go.
***Response****
That is not at all the case sir. You sound like the same drones you’ve hired. its no wonder you guys have terrible reviews on here. You don’t listen to your customers, you just tell them they are wrong. We are not wrong, judging by all these terrible reviews, you guys don’t have a f*cking clue. I was 10 minutes behind schedule due to traffic and the fact that the GPS address provided points to a middle school in google maps YET I CALLED. I can’t possibly see how after 10 minutes, after NEVER RECEIVING A PHONE CALL to check and see if i was on my way, She completely disregarded our appointment and wasted half my day. Unless she was planning to show me the apt in a 5 minute time frame to be at another apt in 5 minutes after that, her being at another property 10 minutes immediately after our apt time without reaching out is beyond unprofessional. And yes, I forwarded you the communications to show you how your office handles perspective clients, which obviously means shit to you judging by your response. I hope all future tenants take heed to this. If this is how pinnacle deals with people who’s money they want, how do they deal with people who are trapped in contracts with them as their management agent?
My Mistake? My only mistake was to waste my time to come see your property prior to reading these reviews. you f*cking Jackass. and when I called all I got was, who’s this, where was I supposed to meet you? I bet a million f*cking dollars she was never even there. She had no idea who I was when I called and no idea where she was meeting me or at what time. God forbid your agents confirm appointments or call respective clientel before heading to «other showings». How back to back do you guys exactly book these showings? Are you guys hustling people in and out? Explain this process to me how I’m wrong as the Customer after being provided with sh*tty information?

I have dealt with Pinnacle REM for a few years now and have always had great communication with their staff. Maintenance issues seem to be resolved quickly.
They are also one of the few management companies the seem to really care about keeping their buildings bug free! They are great!

The worst. I’ll never rent a Pinnacle property again.
I’m renting a first floor unit two blocks from Cheesman in a beautiful building. Not cheap.
I guess I finally realized I should write a Unilocal review when I realized how many times a week I have to check the management-​provided list that has:
–Maintenance phone number
–Emergency maintenance phone number (for when I have no heat or hot water)
–WiFi password (because I have to forget the network at least twice a day if I’m working from home, because they use a single router for a complex of 20+… but it’s free!)
–ETS phone number (network provider) to complain, because management doesn’t accept complaints about the internet setup
But I knew this place would be an issue when, after inking a lease in early December, my unit was disgusting upon move-​in two weeks later. Untouched, with the shower grime and cat hair left over from the previous tenant. They «rushed» a crew out (five hours later) to do a half-​assed cleaning, as I’d already hired a crew to do the work.
I also had no heat for three days. I’d asked if the baseboard heaters needed to be plugged in to work upon moving in, to which the leasing agent reiterated that, like the ad said, heat was free. When maintenance finally showed, they looked at me like I was a caveman while plugging the radiator into the wall. So, I pay for electricity, thus I pay for heat. I was given a $ 50 gift card for my move in troubles.
Cosmetic defects of the unit itself include white spray paint over moldy tiles and an intake hood over the stove with piping that’s completely missing (so when you try to pipe out smoke from cooking, you’re piping it directly into your cupboards).
The maintenance team is charming and prompt, but totally unrelated to the problems that start in the leasing office. Pinnacle doesn’t prioritize quality units or responsible property management, which is a shame since they manage some really beautiful properties. Pinnacle prioritizes quantity and profiting off the Denver housing boom: renter AND owner beware.

Run far and fast from Pinnacle. It would also not be a bad idea to read Westwords latest review on pinnacles shadiness here:

While looking for an apartment to rent, I called Pinnacle to see what they had to offer. They hung up on me 3 times while trying to transfer me to the Leasing Coordinator and then gave up the 4^th time and just gave me the direct phone number (thank you).
I left the Leasing Coordinator a voicemail describing my timeline, ideal location, etc.
Later that day I received a text message from an unknown number asking me for various pieces of information. I replied back, asking who it was. They replied back simply saying they were from Pinnacle and told me that my voicemail was vague. They did not provide me with their name.
I find it strange that this representative from Pinnacle replied to my voicemail with a text message to get a better understanding of what I wanted instead of calling me back. Furthermore, most of the questions they were asking me were already mentioned in my voicemail to them. Lastly, why would they not provide me with their name?
I find all of this unprofessional, incompetent and shady. These are all things that a real estate management company should strive to NOT be. I will never do business with Pinnacle.

Don’t be fooled by this company. I have been with them for 6 months and all I have learned is they do not value their tenants and offer poor living conditions that they make seem decent. Everything in my unit falls apart and the maintenance crew will either hack the job instead of fixing it or set your apartment on fire. (From experience). From the moment I moved in I had issues. To start the person that was in charge of the complex disappeared. I came at the appropriate time to get my key, waited 30 minutes for someone to pull up run out of their car hand me the key and run back into their car. When I walked in, the floor was completely taped up still and my toilet was filled with human feces. The unit had not been clean the slightest bit. The cabinets were spraypainted and whoever did them allowed to just spray over dead bugs (this is where I would keep my glassware/​plates I eat and drink from).my stove burners do not fit in my stove and I have addressed this multiple times and it still has not been fixed. And other missing parts to my kitchen have yet to be delivered. (6 months now) also I was told that my heat will not turn on above 40 degrees outside making my apartment frigid on the cooler days. Pretty much I’m just waiting for my lease to end and I am going to make sure they never get business from me or anyone I know. I’ve only brushed on a very small amount of issues a full review would take at least an hour to post… Consider yourselves warned.

This company does not care about you whatsoever. The one star I give them is for semi-​timely maintenance response. And that’s only because their pretentious, young property managers aren’t the ones responding.
It may be unavoidable, but try not to rent from this company. It will cause you more stress and anger than necessary to pay to live in a sub par apartment.

I have been renting an apartment in City Park from PREM for almost a year now and I haven’t ever had one problem with them. In my experience the staff has always been very friendly, maintenance always responds in a timely manner and the application process was quick and easy, no waiting around for days for any answer. Many of these reviews state problems with paperwork but I didnt experience that at all. I have dealt with many large apartment complexes in my life and Pinnacle Real Estate Management is BY FAR the most responsive and friendly group of people I have rented with.

I have found Pinnacle to be very professional and always do the right thing. I am a mold and asbestos company and while some management companies try to hide it or cover it up, Pinnacle will always do the ethical thing.
Good people. Good company.

DONT EVER RENT WITH PINNACLE!
I get notices that I didn’t pay my rent and when I try to contact them they never respond. Or I’ll get these random fees outta no where which I don’t owe. When I got tour of the building they didn’t show me that I had a gym, washer/​dryer, or rooftop. I had to find this out myself after going to a laundry mat for months.

Let me put it this way. I would rather be homeless and living on the streets of Denver than living in an apartment managed by Pinnacle. To be fair, my building was managed internally when I first moved in, and went through at least 5 different building managers prior to the Pinnacle acquisition. I won’t rant about all of the issues I had (to be honest, there are far too many), but I will highlight the big ones below:
— communication was terrible and employees were some of the rudest I have ever encountered
— quality of renters diminished rapidly over time
— mice infestation was completely ignored, even though it was a major problem in the building
— security deposit was not returned even though apartment was left spotless
— items from my apartment went missing when Pinnacle started showing my unit prior to move out
— rent increased annually without explanation or improvements to justify the cost
— paperwork was always incorrect and had to be re-​done several times before I felt comfortable signing (i.e. they try to screw you over, always… or they are just really dumb)
I hate writing bad reviews. But I also hated renting an apartment from this company. Bottom line — there are far better companies to rent from in Denver.

Living in a hip location is going to have its costs. One of them is almost inevitably crappy landlording. As long as Denver Cap Hill stays awesome, Pinnacle could give two sheets about what you think, because there will always be someone else willing to move in if you’re not. Unilocal does not affect them. Read the reviews and they’re all the same:
— bad communication
— high turnover
— screwed us on the deposit.
My wife and I had all of these things happen to us as well and we learned the hard way. Thankfully, I had the email addresses of everybody else in the building and warned the remaining few of to expect and avoid. Here’s what you need to know:
1. You are young and interested in living life. You do not have time or energy to make legal disputes. Pinnacle knows this and is counting on it.
2. They will take advantage of this come deposit time and ⁹⁄₁₀ of their tenants will do nothing about it.
3. Pinnacle also is not interested in legal disputes. So, if you make your case ahead of time and be prepared, they will back off and you can be the ¹⁄₁₀. That means
— take a lot of pictures immediately when moving in
— read your contract well so it makes sense when moving in.
— document every time you communicate with them during your stay (you will ask them to fix stuff and they will ignore you. This is useful later)
— meet your end of the bargain. Leave the place cleaner than you got it and make sure they know you did. Leave a phone message and an email and tell them you have picture proof of before and after (take after photos as well).
You should be safe with all those. If not, you at least have an airtight case and can win in small claims, or have a lawyer write a threatening letter using your evidence.
This is what happened to us (though should also mention their atrocious spelling in the bill invoice as well as «photo proof» they sent us that was of a completely different unit). In the end they compromised on the deposit and we got half back. But, that was only after a week or two of high stress and then the fee of a lawyer writing a letter. So, we still lost money, just not as much. Not fun.
Thus, enjoy your city.

Oh my goodness… The amount of unprofessional employees who work for this company is astounding. I have lived in their Latitude Forty apartments for two and a half years with two different roommates and all of us have had poor experiences while trying to work with these people. My most recent unfortunate event comes in the form of losing one of our rents checks and then trying to put us in evictions and charging a $ 55 late fee to recover the funds. Where did the check go might I ask? I gave it to you in a sealed envelope, one check was deposited correctly, my only guess is the other was lost in the shuffle of their incredibly messy offices. But don’t worry employee just charge the resident and tell your bosses the rent wasn’t paid, great customer service all around.
I call in a simple maintenance request and would like to know when you will arrive so I can make sure my dog is not loose in the apartment. They do not come at the correct time, now we have to reschedule and the dog has to spend more time in the kennel, just fantastic.
Overall if you want a company who pays zero attention to their residents, has no interest in keeping the buildings clean and in good order, and will make sure to never return your calls then they are the company for you. Our building constantly smells like there is something decomposing beneath the lobby no matter how many emails the residents send and the garbage shoot jams at least every other week, nothing like having 9 floors of garbage rotting outside your door. Welcome to the Capitol Hill slums ladies and gentleman, please excuse the homeless crack head sleeping in your lobby.