Public Service Credit Union

This credit union is a joke. No one knows what is going one. We paid our auto loan off in November and after a long painful story nearly four months long, I learned they lost the title. I now have the pleasure of wasting another day at the dmv to fix their mess-​up.

It would help if after hours they had someone answer the telephone to get into your Public Service account online. Other then that, I love the philosophy of the Public Service Credit! Together we are stronger. I had a 843 credit score and went to Wells Fargo to borrow $ 2000.00 and they turned me down. I vowed to take away my business from them and give it to Public Service. Besides, Public Service offered me a 2% lower interest loan then Wells Fargo,

Tried to open a business account here today for a business that is a sole proprietorship. Had the trade name registration, which is the only item that I was told I needed when I went into their downtown branch to do my research. After we sat down to open the account the woman very rudely told us that what we had wasn’t going to work and we needed Articles of Incorporation/​Organization, when I tried to explain that this was a sole proprietorship not an not an organization or corporation, I was told we still needed these documents and that I needed to google what the were if I didn’t already know. I took her advice and googled and learned these are used for setting up an LLC, which I don’t have. Needless to say, I found somewhere else to set up my account (Community Banks of CO), where I can get courteous service and correct information. I have never had a negative experience with any credit union in this area and was really surprised by the attitude of the banker here. I guess there is a first time for everything

When we moved here, we knew we wanted to try a credit union instead of a bank after excessive fee frustrations. We visited this branch of PSCU, and they were friendly and helpful in getting us set up. Not only did they set us up an account, but Pat pulled us a complimentary credit report and even went through it with us. (We are a young married couple still trying to get established.) He even explained what has the most effect and what we should be focusing on to build credit before buying a house. It was a great experience. The tellers are always friendly. Like someone else said, sometimes there is a wait, but it’s always quick.

ORGANIZED CRIME!!!
If you have a loan with them BEWARE!
If you are late on a payment they do not bill you for the late charge they take it out of the current payment they just received late making your car payment short. By the time you get your next statement and find out you were late on your payment send your next payment and charges in the previous payment they took late charge out of is now 30+ days deficient and a late pay on your credit.
Seven month of not knowing this was going on they trashed my wife’s credit for a 780 score to a 620
BEWARE OF PUBLIC SERVICE CREDIT UNION!!!

I work at the barbershop across the street, and have been doing my banking with Public Service for almost three years now. Although I’ve almost always had great service at all of the locations I’ve been to, this one ranks highest by far.
I usually have a tall order when I go in there, (deposit paycheck, pay off loans, transfere money to different accounts, ect) but they never get frustrated or make me feel like I’m making their job more difficult, when in reality I probably am.
I more often than not end up with Niki helping me, and she always greets me with a smile and asks me about my day. When i’m done with my transactions, all the employees smile at me and wish me a good day.
Thanks for being outstanding in customer service PSCU! You guys rock!
Allison

So, this is the sister credit union of my homegrown credit union.
Again…super friendly, informative, helpful and undeniably so much better than the corporate, monolith banking units I despise so much.
There is coffee and hot chocolate in the morning and a cute little area to wait your turn — which was the only thing a bit odd. There was only one teller when the bank opened and 3 – 4 people waiting to do our banking business.
But, that being said, the teller was friendly and awesome and very efficient. I wasn’t in the bank more than 6 minutes even 3^rd in line.
Oh, the metered parking out front is sporadic (DU high times), but I clearly read a sign on the door that indicated free parking out back… and we know how I loves me some free.

when i first got an account here, it took me a while because i had an expired driver’s license from indiana. i had to wait until i got my new one through the mail. that took about a week or so and the new one was stupid. it did not have my photo on it for some reason. yeah, i don’t get it either. i had a bit of trouble setting up an account because you have to have a photo id, but the manager was helpful and made a lot of calls in order to get me set up. all of the tellers are really friendly also. too bad i really don’t have that much money or i’d be in there more often.
p. s. never ever get a photo exempt i.d. cops don’t like those when you get pulled over downtown.