Rocky Mountain Auto Service

I’ve been taking both my cars here (an ’04 Volvo, and a ’11 Subaru) for the past few years. I’ve never experienced anything but fine service and reasonable prices. I don’t believe I’ve ever been taken advantage of, and I feel that their recommendations have been right on. The reviews here are pretty old; they certainly don’t reflect my experience.

The quote I got from Rocky Mountain was for $ 750, not $ 575. I have no problem with the $ 95 diagnosis cost or the $ 80 relay recommendation. When you back those out, you are left with with a simple apples-​to-​apples comparison for the fuel pump install:
Rocky Mountain Volvo $ 575
Rickenbaugh Volvo dealer $ 530
Tim’s Independent Volvo $ 350
the same Bosch pump online is $ 220 with free shipping, so Tim’s price is right on. The dealer price is high as you would expect of a dealer, and Rocky Mountain’s price is out of sight for an independent shop.

While the other reviewer’s experience does sound like a real pain, I have to say that I have only had positive experiences with this place. The owner has always been both friendly and honest with me, and has been doing all of my Volvo work for about four years now. I have never once felt like I was being taken advantage of, and whenever a part has been replaced, he has kept the old, bad part on hand so that I can clearly see the problem myself.
Also, if you would like him to, he is often able to do repairs with used parts on hand to save you money (like when I needed the buckle of a seat-​belt replaced).
When I needed a new car, I actually bought a ’91 Volvo 740 from the owner. It was in great shape and has served me very well for the last few years, requiring only the normal upkeep one might expect from an aging vehicle.

I took my 99 v70 to this place over the years for minor stuff. My experience was okay, but when I failed an emissions test I took it in and got the worst 6 months experience of my life.
Thankfully I work near the shop so it wasn’t a problem to drop my car off and pick it up end of day. This guy would diagnose my car, tell me it was fine and then my CEL would come on again after a couple of days. THis went on for months. He would try to make excuses over and over again. After finally taking it somewhere else, it turned out to by the O2 sensor (something I asked about repeatedly). I had to take it back, show him the paper work from the other place along with the codes the machine spitted out and basically had to argue with him to replace my O2 sensor. He finally did it after 6 months of nonsense and my car ran fine.
Steer clear of this place. This guy has no idea what he is doing and tries to make you feel in the wrong for his mistakes. Poor customer service.