Spirit Expedition Tours

I bought a haunted tour through Groupon for spirit expeditions. I went through Spirit Expeditions’ website to choose the date and time, and got a confirmation email. I must have accidentally deleted the confirmation email, as I could not find it the day before the tour in my email. I knew the time and meeting place, so I figured me and my group would just show up and everything would be fine. Unfortunately traffic in the city was bad that night and we ended up showing up ten minutes late. I had no phone number to call and let a guide know, and I also did not receive a call from anyone either (which seems to be common practice in other tours I’ve done). We ended up missing the tour and just having to go home which was a real disappointment. The agency should DEFINITELY give information to those who have signed up to contact the tour guide. The only number I found was the number for the entire company which gives no options to speak to a representative. Total waste of $ 50.

–100 score Re Cap From my review on 10-​13-​2014!!! Don’t Go this is the response I received today 10−21^st: They said that groupon had the wrong address and they have tried to update but it is still not updated. The new address is 16^th and Arapahoe by the clock tower??? How can that be when I booked the reservation they stated 1701 Wynkoop not 16^th & Arapahoe. They also stated they call the day before so we know exactly when and where to show up. That never happened !!! I was told they would do but I never received a call so I called 2 p.m. on 10 – 10 to get exact terms and that was when I got voicemail that stated they would return my call in 48 hrs .I never rec’d a callback to this date. They gave me the same number to reach the owner Denise again I called got voicemail LOL They must be spirits running this place and can’t get one to show up on time LOL Don’t waste time!

I’ve done ghost tours in other cities and really enjoyed them, but in this instance our guide (Mary) was not very good at all. She said she had been doing the tours since May, but it seemed like her first time. She was barely audible at times, said «um» about every third word (including once between «Spring» and «steen» in «Bruce Springsteen»), and the only details she was able to remember the entire two hours seemed to relate to hours and menu prices at local restaurants.
Stories were long and rambling, and often trailed off rather than culminating in any sort of meaningful way. («I searched the internet to try to find out about this but couldn’t» or «They told me to come back and ask Gage about this, but Gage hasn’t been here.»)
The group was very large for one guide in a noisy part of the city, and our guide would talk while she was walking with her back to the group. Other participants in the tour were visibly uncomfortable and completely disengaged, and many left the group well before the tour was over. The only reason our group (six of us) stuck around for the whole thing was that it was a gift for my father-in-law’s 75^th birthday.
This was a truly irredeemable experience, and a disappointing way to spend a good amount of money and most of a Saturday night.

This company has HORRIBLE customer service. I called probably 8 times over the last few weeks, and sent a couple emails to try and book a tour for a specific day, and NO ONE has ever gotten back to me! Now the tour we wanted is full, and I don’t even want to go at this point. It almost seems like this company doesn’t even exist.

I can not say anything about the tour itself since I never was able to go due to the cancellations. I had bought the groupon deal in May, that date got canceled &rescheduled. July comes around, that date got canceled due to possible rain, rescheduled again. .Aug 22^nd comes around and I get a email the day before saying it was cancelled as well, for unknown reasons. I have now tried calling them to reschedule at least 6 times, leaving voicemails with both my work and cell number on their main line and emergency line as well as email and have only gotton one call back weeks ago which I missed because I was at work. Very frustrating that they have such horrible customer service that they can’t even call back one of their customers. This was supposed to be a mother’s day gift that turned into a huge headache. Do NOT purchase this deal unless you want a long process of making an appointment. I DO NOT recommend them. Still have yet to hear from anyone in any form and was not able to reschedule or attend this groupon deal and now my deal has since expired. Would’ve been nice to get a call back, might try to get a refund from groupon themselves since I’ve had NO luck with spirit expeditions.

I’m writing a review of the Spirit Expeditions tour in Boulder– the Denver one was booked. I purchased the groupon for this and I read horrible reviews on this site– so I approached the experience with trepidation.
Our tour guide didn’t show up!
There was a group of about 10 of us waiting and my boyfriend and I were in a great mood– laughing and talking with the others. 8 PM rolled around (the stated start time in all the emails, the website, etc.) and there was no guide. A member of the group called the customer service number and a lady called back in a few minutes.
The customer service lady returned the call and said that the tour guide mistakenly believed the tour started at 9, instead of 8 because it was a new month (Sep. 6^th) and August had later times. The lady also stated that this was her second tour by Spirit Expeditions– and that the tour guide had rescheduled at the last minute too.
We waited until 8:30 and then had to leave. We’d made plans and had to be back home — an 8 – 10 tour is very different from a 9 – 11 one.
Be very wary of this company. I am waiting to see if they refund me.

I felt like I was sitting in Ben Stein’s classroom from Ferris Bueler’s day off. Not only was this tour not entertaining it was not informative. Sadly, not worth the two-​for-​one tickets we had. Apparently, many of the other people on our tour felt the same way, as most of us peeled off about halfway through.

Even for a groupon price this is a waste of time.
The woman giving the tour was really nice, but every time I tried to add to her horrible ghost stories she didn’t much care for it. Was not open to suggestions on how to improve. I personally think a little improv is in order. Who are we to know who did and didn’t die and how?
This is only fun if you make it into a drinking tour, or smoke a lot of pot, or take some other fun drugs. Even then the people on mushrooms walking next to us still left early and unsatisfied.
The best ghost story of the night was the first one at the clock tower, where two men fell to their death building it. That was the whole story. Nothing more. The rest failed to impress even more then this one.
When looking for ghosts at the salon where doors rattle and things fall off the shelves, the wire hanger strings really came in handy for picking up those evil spirits.
The one building we were able to go in was the Whinkoop brewery downtown denver and someone was supposed to come down and tell us a ghost story… waited down there for 15 minutes and learned nobody was coming down. We basically went in to use the bathrooms.
I improvised by drinking jameson and gingers the whole time and taking hits out of the One hitter. We actually did have fun, but only because we were shitfaced at the end.
And no… the guide didn’t approve.

I purchased four tickets for a double date on Groupon for $ 50. The price was right. We met at the Daniel’s and Fisher clock tower at 8 p.m. on a warm March evening.
The guide was a very nice, well dressed woman. She did not know Denver history very well and is not much of a story teller. For example, we learned that Clock Tower was built in 1910 and is 325 feet tall, the tallest building west of the Mississippi for years. In 1958 it was purchased by the May Company. Two men fell to their death in the 1990’s via the elevator shaft. The end.
We proceeded to 17^th and Market to an old slaughter house. We were told there is a ghost named Josephine. At which point dowsing rods and EVP meters are distributed to the group of 15 when two young men that work above at the Aveda spa come down and tell us of doors rattling after you check to make sure they are locked. They also told us about products flying off the shelf. No other story was told. We hung out for about 20 minutes looking for ghosts.
Our third stop was Coors Field where we learned that is under renovation and that the first two seasons were played at Mile High Stadium. No ghost story.
Our fourth stop was the Wynkoop Brewery basement. The EVP Meters and dousing rods once again surfaced for another 20 minutes. Supposedly this area is haunted by children. Why children? Who were they? Why do they haunt the place? We will never know.
The group is getting bored at this point. We walk past Union Station were Fingers the Hobo haunts. He waives at people on the train.
Next we went to the basement of the Oxford Hotel. There are reports of a woman in room 320 killing her partner and then herself. The Cruise Room where the ghost of a 1930′s postal worker can be seen drinking at the bar on occasion, always leaving a full beer for the bartender to collect. If you go to the women’s bathroom you may see a cowboy with mustache looking back you in the mirror. No cowboy found.
The group continued. We did not. The above are not cliff notes. This is what we learned in 90 minutes.
I have taken every ghost tour in Denver over the past 10 years. Some are most definitely better than others.