Sprint Store

I’ve always loved having Sprint. I’ve been a customer for 5 years and have never had anything bad to say about their company or customer service until my experience at this store.
Basically, I visited the store 2 weeks ago to learn about upgrading my plan. I got a detailed explanation of my options and was told that because I have a credit union I could be waived an activation fee for a new phone. Catch was, I would have to wait until corporate processed my eligibility request. After I got an email saying I was approved, I visited another Sprint store to actually follow through with the upgrade. They couldn’t help me though because they were a third party retailer only. So, the week after I went back this original Sprint store.
I have to say it was the worst customer service I’ve ever experienced. I was helped by Scott Takase. He first told me that the week before, the plan I was interested in was discontinued and I was no longer eligible for an upgrade. I told him I’ve been trying to be proactive in doing this and that the other store couldn’t help me. He said that didn’t matter and that there is nothing he could have done to honor what I was told. He was extremely rude and refused to even look me in the eye. I asked him to see if there was a similar option and he told me «no» and that I would now have to wait a year to upgrade. As frustrating as this was to hear, I get that corporate changes things beyond his control and that would have all been fine if he wasn’t such a tool. I asked to speak with a manager and he said he was the manager. His name tag said retail consultant and he had some other lady helping him explain things to me at times so I highly doubt he was the manager. I told him finally after going back and forth about what I was told vs. what is true that this may make me switch carriers. He said «fine whatever.» I couldn’t believe how disinterested he was in resolving the issue. I was appalled. I looked around to see if anyone else was seeing this. I just took his card (which, again, had no mention of manager) and left VERY disappointed.
I’m on my way to Verizon as we speak.

Walked into the store at 3:00 on a weekday and my greeting was not «Hello, welcome to Sprint…», it was «there are 2 people in front of you and it’s gonna be a really long time.» (I was only there to exchange a screen protector.) If I was having to deal with getting a new phone like I just did last week, I would have walked to the nearest competitor to switch carriers.

Extremely friendly and helpful staff here! I had to activate a phone and also change some things up in my plan, and the guy helping me (Johnny, I believe) was prompt and fixed everything up perfectly!
I would highly recommend this location! (There’s also a Yogurtland right next door! A plus, in my books.)

I don’t know what everyone was talking about but my experience was much different! They have a new manager and he rocked it. Thank you Héctor for making my experience stellar! I’ll definitely be back and send my friends.

Bad service. Save yourself the trouble and go to a different Sprint store.

Be careful if you are interested in switching to this service. Not so much the plan and pricing but more because this company has a chain of endless lies they tell yoh. I just filed a complaint with the bbb about the contract buyout that Sprint offers when you switch to their service. It’s been almost exactly 6 months that Sprint promised to pay my Verizon bill after I switched to them. I took all the necessary steps to qualify and I get the run around every time I contact (try to contact) this company. I wrote the review for THIS location because this is where I bought the phone when I switched and this is where the associate (once i found out his name I will write an update or edit this one) signed me up for the «buyout»

There is always a wait at any phone store. The problem with this Sprint store is the District Manager (Karen) for the South Metro Denver area of Sprint stores who has declared that there should be no place to sit to wait. Why no seating? As a disabled Veteran of a foreign war, I am not able to stand for long waits in an understaffed store. The kid working there said that Manager Karen didn’t want the staff to sit when there were no customers in the store. That means that those of us with mobility problems are not welcome to be Sprint customers. (Thanks Karen!)

Nice, clean store. Was pretty busy when I went in but the wait wasn’t long and the staff was very helpful.

Came here half an hour before close, figured I could be in and out without being a bother. Not so much.
The lady that was assisting me was horrible, pushy and flat out rude. While I was deciding on my phone she was complaing to another customer that customers should know better than to come in at close because they close when they should, yada yada.
She then proceeded to lock the door ten minutes before close so no one else could come in.
I was so offended by all of this that I got my ID and phone back and went to Best Buy instead.
Go here if you want terribly poor customer service.