Sprint Store By Verity Wireless

Save yourself a headache and being insulted by the rude, accusatory staff and go to a corporate Sprint store. I went to this store to activate my Sprint phone. I brought in a screen protector which the employees said was no good and they pressured me into buying an overpriced, flimsy protector that the employee did not apply correctly causing the protector to come off my screen within the hour. I then was forced to put the original protector I brought in on the phone and it worked perfectly. I called the store that same day and was told I would receive a full refund for the product. When I came back into the store the following week the same employees stated that it was not their fault the protector came off (he covered the protector with the plastic the phone comes with which is what caused the problem) because he would not have done something like that. I did not get a refund as I was promised and instead dealt with the major attitude problem of those working. This store provides zero customer service and does not stand by their word to the customer. If you want to be treated like trash by two guys blasting rap music than go to this location, otherwise save yourself the insult and go to a real Sprint store.

I read the bad reviews before going to the store but still went because it was the closest one. They were very nice and fixed my account problem as fast as they could. Maybe they’ve changed personnel or something but I had a really good experience here! Recommended for sure!

The store at this location is completely worthless. It manages to get worse every time I visit. Now they aren’t certified to fix your phone if there’s an issue (as of last week). I will never step foot in here again. Avoid!

This store is so RIDICULOUS! The associates always have one answer if you are looking for a new phone, «add another line, give yours to a friend «, and don’t even try to call to ask a question either, they can’t even answer it correctly, or say «don’t know «with silence to follow!
Just ended a call trying to get info on the new program, asked if this program included Galaxy Tablet too, the response I got was «ummm…what about it! «he said.
Mmmm…I ended the call, just FYI, POOR CUSTOMER SERVICE. #wasteoftimewithhorriblecustomerservice.

This review is for Verity Wireless in general. DO NOT DO BUSINESS WITH THEM!
I purchased an iPhone from Verity Wireless on 6÷11÷13 and added a line of service to a current account. I was asked if I wanted insurance on my phone several times, and declined each time. I reviewed the receipt a few days later and found an $ 11/​month charge for insurance. This and the poor service sprint has in the Denver area made me decide to switch to T-​Mobile.
I ported my number over on 6/​17, and went to the Sprint store after. I wished to return my phone and they assessed a $ 35 restocking fee and activation fee. At this time I refused to pay these fees because I received poor technical support from Verity, and felt like their associate unethically added insurance to my account. I then wished to speak to a manager, who to my surprise, was not in the store. I was told he would be back on ⁶⁄₁₈.
I Returned ⁶⁄₁₈ to speak with the manager and got the runaround again. This time he was in meetings and wouldn’t be back until 2:00pm. I am baffled that the store doesn’t employ multiple managers so one can be at the store all the time.
Upset because I wasted another half hour of my life on this company, I called Sprint customer service to complain. The customer service rep sympathized with me and actually told me that they have had issues with 3^rd party retailers adding unauthorized charges (insurance) to accounts because most of them are on commission. She then explained that restocking fees are ultimately up to the point of sale, but went ahead and offered to pay ½ of the restocking fee for me.
So around 2:00pm I headed back to the store to waste another half hour of my life, and this time the manager was actually there! I spoke to him, explained the unauthorized charges, poor data issues, and now the poor customer service they have providing, but still I received the same answer. The manager said that he is not able to waive restocking fees. What good is a manager if you can’t resolve customer service issues? I then requested the phone number of his superior, but he only had is e-​mail address. Wtf
So I emailed this guy, and actually heard back fairly quickly. He called me back from a blocked number, which made me realize what kind of a business this is. So once again, I explained how I was done wrong and refused to pay $ 35, and he wrote off the unauthorized charges as «human error,» and did not even apologize for the awful customer service I have been getting. He then told me that he thinks that I am just trying to get out of paying $ 35, as if it wasn’t warranted. I then asked to speak to his superior and he refused to honor that request. What a joke!
I would not waste this much time or energy just to save $ 35 if I did not feel like a company has wronged me. I have experience in retail and have seen negative customer service experiences turned into positive ones, yet Verity wireless refuses to do that. Waiving the $ 35 fee for somebody who has a legitimate argument would make too much sense for Verity, and this is why I will never recommend them to anyone!

Terrible experience.
I purchased an new iphone charger (the cord was 30% MORE expensive then what amazon had it listed for) because I thought i had lost mine. However, I found my cord while unpacking and tried to return the UNOPENED chord I purchased.
Not only were they RUDE, but they also charged me a 20% restocking fee for an unopened purchase. No where in the store do they tell you they have a 20% restocking fee. You only find out after the purchase and after reading the 2ft long receipt.
I would not recommend this store.

I was there Spring 2012 and Denver was one of my Amtrak California Zyphor journey stop. For many reasons, I decided on purchasing a phone right here.
Overall, Staff are friendly and helpful. Julio Ochoa, the manager, was extremely helpful and knowledgable; he was patiently answering all my doubts about smart phone, between iphone and android. His other store staff was also very helpful.
I walked out the store with an iphone and a smiling face. Don’t know when I will be back, but the experience carries.

If you can’t say something nice, say nothing.

So I was putting together my list of «Sh*t I don’t need» when this original review came up and I realized I needed to update my original review.
Under new management.
New crew.
New look.
New attitude.
I dropped my Reclaim (yes, the Sprint green phone) for the final time and the screen had had enough. I took the phone to the cherry creek location — which is where I had been doing all my sprint related business since the last review of this place — where they told me, they couldn’t even look at the phone since they were not a repair station.
I headed back downtown… where I live… to reacquaint myself with this store that I despised.
Surprise!
Not only did they look at my phone to determine if they could repair on the spot, for a mere $ 35 (not insured — that’s right folks — I have an issue with insurance), they guaranteed repair or replacement for that $ 35.
Love it!
No new contract.
No hundreds of dollars in replacement fees.
No b.s.
They ordered the part, I showed up the next day, they transferred all my contacts and pics, and sent me on my way with a replacement phone (same style/​same phone), for $ 35 bucks people.
and I’m back.
There is something to be said about giving second chances… years later.
These guys are cool and go above and beyond for every customer.

This is my closest Sprint store.
They have helped up upgrade out sprint cards, access our accounts, buy back old equipment, etc!
Staff is usually friendly, and tried to be as helpful as they can.
Not sure where to park, we always walk there, or park down lawrence and walk back.