Starbucks

Came in, got greeted by the cashier and my order was taken. I ordered a caramel macchiato. Waited in front of the counter where they process orders. 2 people who came in after me got their order first. I was just standing there. It’s not even that busy. I thought to myself «does it take that long to do a caramel macchiato?» Then finally, the barista asked me, «what was your order?» The 2 stars are solely for him. He wasn’t upbeat or super friendly but he actually thought of asking me what I ordered after standing there for a while… Just tells me that he somehow cares. I told him what I ordered. He asked the cashier, «did you get an order of caramel macchiato?» And this is what bugged me… She replied «I don’t know. Maybe… Sorry.» Chuckled and moved on. I was like… Wow! What a customer service!!! No problem solving what so ever, no customer apology. Wow! I know they proli won’t miss me coming there because I’m just one customer. But I just want to vent and of course for people to know. Maybe one of the managers would come across this post and care enough to actually up their customer service quality.

Terrible customer service. They need to be educated on customer service. Can see why they have a low star rating. I’ll find a different Starbucks to go to.

Don’t believe the reviews of this place. I have been a frequent customer for over 3 years and the staff has always been friendly. They always make sure my drink is made right and they do it fast. Great bunch of people!

Like other reviews, I also had a bad experience with a barista at this location. My drink was made wrong and when asked for it fixed I was given attitude. With so many other Starbucks and coffee shops in the downtown area, skip this one!

Great coffee fast! Had a grande vanilla latte and it was as good as any I’ve had. Coffee filled to about ½ inch from the top and a good head of mocha colored creamy foam filled the cup to the top. Sweet, creamy, delicious coffee.

Went here because it was close to my hotel but save yourself the trouble and go to the one on 16^th (they have clover and the full line of starbucks offerings). No parfaits here or cold grab to go meals. Also wouldn’t reload my starbucks card.

Went here because it was the closest to our hotel. They don’t have a breakfast menu inside, had to go out to the curb in the snow to look at the menu. They were out of my first two choices that was hand written on the sign outside. Ordered a couple of coffees to take back, and they were out of drink carriers. I should have went to the Starbucks on Larimer or the one at Writers Square.

Don’t expect to be in and out quickly. The line was to the door and the staff seemed a little overwhelmed. 5 people behind the counter and only one bar was going.

With the experience I just had, this Starbucks store should have an overall 1 star rating. I’m appalled they even have 2. Trust me, you would rather miss out on your morning coffee than start it off with the two girls who work there.
I always give all workers the benefit of the doubt (being a server myself) — who knows? The girls may have had a rough morning or a rude customer before us. But with these two, I just can’t. Their service seemed to be lacking only for the two Asians in the store (myself and my friend).
Overall– I’m warning all you Unilocal friends out there. All the bad reviews before mine are similar for a reason.

Don’t believe the haters. Had very friendly baristas here, coffee was fine, and was handed a receipt upon asking when paying with my smart phone. So glad this is next to the hotel as we will be here again later this year on biz.
Place was clean and the counter staff was courteous and quick. Nice patio area out front too.
Next to the Curtis Hotel. Need mah mornin’ caffeine boost! Those conventions make for a long day on my feet.
Can’t I just hook up a coffee IV right into my arm?

This place is just dirty, the staff have an attitude problem. It seemed like I did something wrong by ordering coffee. Is this place owned by Starbucks?
It gets two stars for great outdoor seating.

Good location. Solid wireless access. Green tea.
Based on previous reviews I was expecting to have the warm welcome of a DMV worker on Christmas Eve. While I didn’t get the stink eye, I wasn’t blown over by the friendly attitudes either. But, when you just need some liquid refreshments this place will do the trick.
I like the patio area — perfect for watching the city breeze by. The inside seating areas are comfy and spacious: tables, chairs, couches. It’s pretty decent.
Fin.

A completely adequate coffee/​tea experience.
This Starbucks is right on 14^th and Curtis and is right next to the theater district. It’s very convenient right before a show. I will admit that the barista’s are not what I’m accustomed to with my Starbucks visits. One was training and the other was underwhelming as far as personality goes.
Coffee was okay, on the warm side instead of hot. When were some of the only costumers in the place, I would think our milk could be steamed fresh and hot, maybe I have high standards. My iced tea was satisfying and hit the spot.
I would come back to this location for convenience and not much else.

I did not have the same experience as others here. Granted, the staff wasn’t blowing a lot of sunshine up my skirt, but I’m not really looking for that. I just need a beverage. There was a small bit of staff weirdness, and less than friendly attitude, but not so bad as to make me swear the place off. As a way of explanation let me offer the following theory as to why this may be. The location is directly across from the DCPA and housed in a building on a block that has a hotel and a large high rise residence. My guess is they take business for granted being that the location is guaranteed to do a certain level of business. Funny thing with that attitude is it rarely works out that way. Within about a half a mile radius one can find plenty of places to get a caffeinated beverage. In fact I can think of two other Starbucks within three blocks of this one. Best of luck, Starbucks, nothing is guaranteed.

Can’t believe the Curtis Hotel endorsed this location when we received our room key. Only plus was being around corner, but there are several other Starbucks in the area. Indifferent service, mediocre coffee, and no receipt tape to check card balance.

Wow. I can’t believe the employees at this location. I have never had a good experience here, and will never come to this location again. I called the manager (Scott) to complain, and he was uninterested and unapologetic — pretty much shrugged the whole thing off over the phone. I am glad to see that I’m not the only person who has had issues here. Avoid at all costs — if you’re at the Curtis please go across the street to backstage coffee.

Um… no! We’ve never found the baristas at this Starbucks anything but friendly, efficient and accommodating.
This is our backup coffee place when Backstage Coffee across the street is busier than we’re in the mood to deal with. That’s happened a couple of times a year, for the past few years. It’s always around noon on Saturday or Sunday, so maybe the weekend crews are more affable than others.
As Starbucks go, this one’s pretty much average, and normally wouldn’t get more than 3 or maybe 4 stars. But…

Concur with above reviews.
My drink was made wrong two times.
This is a «licensed» Starbucks like you find in a supermarket. Staff is poor. I recommend walking another block or two and finding a competently staffed Starbucks.

So every Starbucks should be the same right? Well this one is, in terms of the environment, but the staff. Needs some work. Like a lot, okay? I have been going in and out here for a long while. There are some snobby staff people here who don’t smile or even seem to try.
Two questions that you don’t really need to answer: 1) How did they get their job with that attitude? 2) Do I get my coffee from a smiley face or from a grump? Tsk tsk tsk. I’d rather walk a few blocks to the Larimer branch to get my coffee from an employee who actually represents the service Starbucks gives. We don’t just buy coffee, we buy coffee to see a nicely decorated store and a smiley face that took the trouble to follow our command.

I hate saying anything negative about a place, but this was the third time I went to this Starbucks, and I was so disappointed. Every time, I have walked in the employee stare me down. I always check and make sure I am wearing my clothes the right way or if I have something on my face because it doesn’t make sense why they are giving me a stare down. They never smile; they never try to be friendly. Today, I brought my own cup. The barista asked if I wanted to use that cup, and I said yes. She rolled her eyes, and grabbed it from me. I picked up my drink, and said thank you and she just walked, no wait, stomped away. If I am spending four dollars for a latte, I expect a smile. I know we have all had bad days at work, but this isn’t the first time. A 180 from the staff at the Starbucks by Auraria Campus whoa are so nice and friendly.