The Home Depot

Unless you’re just running in to grab a lightbulb or some screws, go to Lowe’s… At least they are pleasant to work with

This review is entirely based on Home Depot’s contract with Delta Mechanical to provide appliance installation and replacement. I just had a really bad experience with them (spent five hours over two days waiting for the service people, and after the second non-​visit was quoted an almost doubled charge for a replacement water heater), and if you visit the Delta Mechanical page on Unilocal you’ll see that my experience is sadly typical. I get that Home Depot cares about low prices, but minimally competent service should matter at least a small bit. They should sever this relationship.

I would have to agree many of the other bad reviews. The customer service in this store is horrible. Management would be wise to take action. I only visit Home Depot to get something not available at Ace.

The worst Home Depot I’ve ever been to. Usually Home Depots are great, but this one is consistently awful. Staff who don’t know anything and are often too lazy to figure out the answer to your questions. Worth driving a bit to go to Lowe’s or another Home Depot location.

This is the worst hardware store I have been to and is consistently bad. One trip, I was told by the person in the hardware section that they would not re-​key locks I had purchased there because he was busy re-​stocking shelves, the store was dead and it would take 5 minutes, he preceded to tell me to come back «some other day». Another occasion, and another slow evening, I went to the store and checked to see if the items I needed were in stock. Apparently they were but when I went to the store I was told that I couldn’t get either of them because they were «in the back» and that I needed to come back over the weekend. Total crap over and over again.

Recently purchased a brand new washer and dryer and have had my order repeatedly screwed up over 5 times. Problems with installation, employees forgetting items on my order, delivery people not showing up and 6 trips into the store myself and I still do not have a functioning washer and dryer weeks after purchasing them. I have never written a negative review in my life but their customer service has been beyond ridiculous dealing with this situation. I will never again purchase appliances from them.

Went in to find some electric wire and not a person was to be found to help me. I waited 20min or more on someone and finally bought generic wire that was close to what I was looking for but it ended up not working… so irritating.

Having Home Depot being based out of Atlanta, I would like to say I would proudly support it. I really don’t need to come here– unless I need to get something for work. For this particular visit, I needed to get some tape measures for my employees. I needed about 20.
As I pulled up, I realized I was wearing a bright orange shirt. Great, it’s like when I go to Target wearing a red shirt and people are asking me where the hell something is. I just wanted to get in and out.
I was walking down the aisles, looking for the tape measures. I went down about 10 aisles, and I was surprised that nobody asked me if I needed help finding something. I finally found them in the tools/​hardware section. Thankfully, they had Stanley measures in 12′ and 16′ in cardboard boxes of 10. I had to mix and match, since they did not have 20 of each. They were probably wondering why I got so many.
I went in line to checkout. I was using my expense card, which had one of those chips in it. It was the first time I had to actually insert the card in the reader. I was amazed (I know, rookie). Then it asked if I wanted a receipt to get mailed to me. I figured it would be easy to keep track with (as I have to save receipts for work purchases) and would be easier to read than a crumpled receipt. Oh technology.

I purchased a new washer and dryer from Home Depot. The local delivery company they contracted to deliver the w/​d arrived and they refused to install it because of the tight space — they claimed the w/​d was too big but didn’t even take the time to measure. (It wasn’t; I had measured.) And they left. When I protested they said they could drop it off but not install it because it was a liability.
Long story short, I got someone else to do install the same type of washer/​dryer for $ 500 less later in the week. When they took out the old washer and dryer I got to see part of the tile job that was completed by Home Depot two years ago and had been hiding underneath the washer. It was a mess. The space between the tiles was almost two inches in some places and it looked like they never even tried to remove puddles of excess grout. It made the floor uneven. I’ve never done tile work, but I could do a much better job.
They also created a hole in the adjacent room’s hardwood floor and covered it up with a book case.
In order to get a refund for the washer and dryer they never delivered, I had to contact them multiple times. It took a month to get my money back. As the last home depot associate that helped me said, «You shouldn’t have had this bad experience.»
Go here for supplies but the quality of workmanship is intentionally bad.

As someone who regrettably let her husband start remodeling the bathroom, among other projects, I have spent a lot of time here.
As noted in other reviews, the staff may not always be the most knowledgable, but they are smiling, and friendly to me and my dog to the point that everyone stops to pet her and some even carry treats. I feel like I never have to wait to check out and even if someone doesn’t know the answer, they will help you find it out. I was sad to see this location have such poor reviews, because it doesn’t reflect my experience!

Called this store with a simple question. I’ve been on hold for over 10 minutes and counting. Now I’m just staying on the line out of pure curiosity of how long they will keep a client on hold. Bad bad customer service.

Kid who works in tool rent has no idea what he is talking about tools. Because of him I lost all day of work.

Last night I had an exceptional customer service experience at the Home Depot on Quebec. I promised my mom I’d finish the landscaping in the backyard, but of course, I forgot the rocks and the border plants so I raced off to the Home Depot. I was greeted in the garden center by a lovely woman, I wish I had gotten her name, all I can say is that on her apron she supported the Saints.
I grabbed by 12 bags of rocks and was sad to see the poor selection of container border plants they had left. Upon talking to her about this she told me, «Wait a minute, we have some news ones that are the same price that have just come in.» She then showed me to a section of carts stacked in deep rows, «Those are the ones you’re looking for,» she said pointing to the last cart in the back of the row. Together we started to move the carts out of the way to reach the one in the back. Our efforts were well worth it as the container plants in the back were spectacular.
She helped me carry my selections back to the counter and then called upon two of the nicest lot attendants to help me to my car. By 7:30, it had started to rain, but the guys were undeterred in their efforts to get me packed up and on my way. Thanks to this fantastic team last night, I was able to get in, get what I needed and get home in time to finish the garden work I’d promised my mom. Thank you Home Depot Stapelton Garden Center Team! You are awesome and I can’t tell you how much I appreciated all of you support and help last night.

I recently visited your store in search of something that I’ve been searching for tirelessly. After locating the poly wall board, I asked an associate Josue (sp?) to help cut the piece in to 2′ x 2′ sections. He didn’t mind taking on this task and helped to facilitate my project. He was very diligent and went above and beyond! I inquired about giving him a tip and found that that was against the rules, however he deserves some recognition for his customer service, which is why I’m writing this review.

Nearly every time I come to this store (a lot) it’s jacked up. Things that say «in stock» online and on home depot’s inventory system are out of stock or lost. The employees never seem to have a clue or claim responsibility for any part of the store, regardless of their physical location in the store. As I stand here now, I’ve asked two employees for help in the irrigation section and the both said «lemme grab someone». If you’re close enough, there is a Lowes on Havana. Go there.

The best part of Home Depot is the staff. Thank goodness the associates are everyone and can help you otherwise I would probably still be lost in toilets. HD always has good deals and specials. Although the Hubs just realized that the Martha Stewart brand of shelves sold at HD is simply a marked up version of the same closet product marketed as closetmaid. Kind of liking putting lipstick on a pig — it’s still a pig!

I walk in this evening looking for more string for my weed eater, and of course the isle is gated off. Nothing is going on inside the isle, so I ask a staff who had some device in her hand for stocking or inventory, or something. I asked if should could help me get some string for my trimmer: «well, as you can see, the isle is closed, and so I can’t right now.» I look to an isle that is gated with NOTHING IN IT. No forklift, no large equipment, just another staff member haphazardly leaning on the gate carelessly waving two orange flags around her face. I ask: «how long this gonna be? Should I just go to WalMart, or what?»
She responds with: «I have no idea how long it will take.»
So, just be careful– because this location uses very slow, unpredictable, invisible forklifts– or some shit.
Useless.

Err, I thought I have reviewed this HOME DEPOT many moons ago. Unfortunately, I guess NOT coz I cannot find my review. *SIGH* Anyways, this recent visit was on Saturday April 12^th 2014. Time was about 09:25hrs ish. Hubs needed to get the Vinyl Blinds which was broken in one of our rooms. Hence to this Home Depot we went. Furthermore, its the nearest Home Depot we needed to be along the way to run some errands WEST Direction.
In addition to this, I also find some Flooring Tiles, that catches my eye and we are considering to purchase them in the future when needed. The pricing for those items are reasonable for our budget needs.
Yes, we managed to find some of the staff helpful and assisted us in some shape or form. All in all its ALWAYS a Decent Experience time shopping here. I guess, coz Hubs knows WELL the Layout of this Home Depot and maybe since he is the «regular» customer in this Home Depot, shopping here for our DIY needs was indeed a breeze.
That morning, the lady who handled our transaction her name is Cairina.
The Opening hours for this Home Depot is as following :
Mondays — Saturdays: 6:00am — 10:00pm
Sundays: 7:00am — 8:00pm
STORE MANAGER: HERBERT SCOTT
The Home Depot (Stapleton #1532)
3870 Quebec St,
Denver, CO 80 207
Tel: (303)-320−3738
@84/2014

A trip to Home Depot is like looking at a Where’s Waldo? book. Everyone seems to be wearing an orange vest, but only one orange vest in the store is actually helpful. You can recognize him by spotting the long line of customers picking his brain on products and projects. Maybe that’s why its ad campaigns center around DIY, because when you shop here, you are going to have to do it yourself.
I also find it crummy that they don’t even bother to reward frequent customers. Any other business would be thrilled if I spent thousands of dollars in their stores each year. Home Depot only offers a horrible line of credit.
So why is it a-​ok? Convenience. They have everything that I need from duct tape to batteries to paint to refrigerators to blinds. Whenever I muster up the courage to try a DIY project, I can come here to get my wood cut so I don’t have to store or borrow heavy equipment. So yeah, I can appreciate Home Depot for what it is.

I guess I’m learning my lessons about dealing with «big box» stores. Don’t take anything for granted. After a disappointing experience trying to buy a dishwasher at Lowe’s I thought I’d try Home Depot.
They had a machine that I thought would meet my needs and the salesman Steve was friendly and helpful on the phone. Didn’t have the machine in stock but got it in within a week and scheduled installation for early this A.M. Got up early rolled up carpets, emptied out the under sink storage to make sure I was ready for them.
Guy was nice, called me before showing up on time. It’s all good, right? Wrong. He won’t touch it because the cabinet «kick plate» (I guess that’s what it’s called) needs to come out to get the dishwasher in. Well, hello? It’s a built in dishwasher and it was a surprise that the bottom strip of trim needs to come out? Guy wanted me to «accept» the dishwasher and find someone to remove the trim so it could be installed and then replace it. I don’t think so.
It would have been nice to know that «installation» of a built-​in dishwasher didn’t really mean full installation. Surely there is someone out there who wants to sell and install a built in dishwasher. I’m gonna keep looking.