The Marq at RiNo

I am about 2 weeks from getting out of here, and I am counting the seconds. The management (this extends to the regional manager and their home office in Texas) here has a level of ineptitude and phoniness that is shocking. Beyond the issues they still have not dealt, including not willing to come to my apartment for more than 3 minutes to hear the excessive noise I have to deal with, they refuse to return phone calls to multiple people I had representing me. Of course the blame they toss on «not getting the messages from the leasing agents». They must have assumed I was so close to leaving, ignoring myself and others is fine. A few things I wasn’t able to put in my last review (you should know by now management is a joke if you read that one), here are a few things you can look forward to:
1) Dog waste everywhere, including elevators, that goes uncleaned.
2) The key fobs are a joke. The doors from the garage on the third floor open without the fob, as does the fitness center. When they tour, they’ll scan it, but trust me, you could get in without.
3) People leave trash in the hallway. Not the valet trash service, but trash will sit outside the trash room, or broken furniture will need to be maneuvered around to get through the hall.
4) You will deal with construction noise starting at 7 every day aside from Sunday, no matter your location. They are building so much around that area, your windows and door will be closed.
5) Street parking is taken by construction works, and the city of Denver is zoning them to metered spots shortly
6) Multiple people will have holes in their floor from tons of sub-​flooring issues
7) Anytime there is a big sports game, beer bottles will be all over the floors or in the elevators.
8) Right now, telephones and internet are out. At random times during the construction, you will lose power, which means you are also stuck in the garage. Hope you don’t mind being late! If that doesn’t get you, the train that blocks the road for 30+ minutes twice a day will.
9) Inconsiderate neighbors. I have someone girl above me who won’t pick up her hooves when she walks, and when I NICELY tried to talk to her, she said it’s coming form the hallway (the hallway doesn’t go over my bedroom) but she’s a GREAT tenant anyone would want as a neighbor, according to management. Oh did I mention she works for the complex, so nothing is done? Also, dogs are left on balcony’s to howl and bark for hours on end, including late at night. Oh, and trying to sleep before 3 am on a weeknight? Nope, because those wonderful neighbors hang surround sound speakers on the wall where your bed and your couch would be. No joke, I have slept in my bathtub several nights.
10) The complex is not kept up with all damages walls and decorations have suffered.
11) The gym is great, but expect things (yoga mats, benches, weights) to be thrown around and torn apart by drunk guests who take a shortcut through the gym.
12: Enjoy the pool! You get to hear all about the trust fund kids and their daddy’s yachts they take women on. Oh, and ladies, you will deal with misogynists hitting on you, while blaring music they like. If you have a pool facing apartment, you get to enjoy that all day and night. Oh, and the pool is not resident only. There are a million and one ways people can get in there. Often times, I overhear people saying they just come to the pool because they have a friend that knows someone there. Again, back to the gate code, lack of attention by employees, and key fobs not accurate
I hope you guys take my advice and avoid this place like the plague. I understand basic apartment noise or other issues that you need to deal with as you are a renter, but this is well and above that. If I can sway even one person to not rent there, then my job is done. Sad they weren’t willing to find a win-​win situation for both of us and let me out of my lease. Much of this could have been avoided. If you are a young professional, go anywhere else. If you are inconsiderate and are entitled, or you have a trust to pay for everything, this may be the place for you. Just don’t expect ANY issues to get resolved aside from maintenance. If you have a noise issue or neighbor issue, you’re screwed for your entire lease. The stipulations that they say they have in place are never utilized. If you have any questions, feel free to send me a message.
My final words of advice: Keep in mind the term «Constructive Eviction» as a potential legal argument to get out of your lease. Also, once you are in your lease, they can charge you tons of money if you leave early (Mine was approximately $ 3000, so I dealt with the last month). For noise issues, get the police involved, not the security patrol. It will make your case to get out that much better. Since this is Unilocal,I’ll keep it clean, but I hope that in terms of the management here, what goes around comes around.

Lived here for 13 months. A little over halfway through my lease they changed management. The new management was helpful. I did enjoy living here. Maintenance was quick and helpful. Facilities were nice and the apartment itself was great. Little things made a big difference like a truly secure parking area and spots that didn’t have you wedging yourself out of your spot everyday. Location was great, short walk to Coors field or The Source. Downsides, lots of construction in the area and the the building construction didn’t allow for much sound proofing between neighbors. If rent hadn’t increased I would likely still be living there.

I would strongly deter anyone wanting to live here. I can’t count down the days fast enough for my lease to end!
The new management, even though they might be «nicer», are not accommodating to say the least. My roommate and I have complained about numerous issues and are always given an excuse or a «that’s just the way it is». Their customer service is appalling.
From not being able to open my windows at night because homeless people or drunks are having arguments at all hours of the morning, to the doors being «broken» for months and anyone and everyone having access to enter the building at any time. It took the management over 2 weeks to get a service call put in to spray our apartment while we fought an ant infestation. The hallways smell like trash, and there’s garbage and dog feces every foot in a 2 block radius of the building.
They advertise the apartments as «in town living», but as a female if I want to walk anywhere to LODO or RINO I have to walk under a bridge with 5 – 10 men sleeping under it, or through a deserted train yard with 1 light, that sometimes works…
They are running a referral special at the moment, and offering a $ 750 referral fee– Honestly… not any money in the world would cause me to rope anybody into living here, let alone my friends.

I have to respectfully disagree with Matthew D. on his opinion regarding management. The entire second and seventh paragraphs of his review echo my same complaints and those issues are directly related to current management. We did not have these same issues when Greystar was managing the property as they were the most pro active apartment staff I’ve ever experienced in 15 years of living in multiple properties around the country. CWS has taken over ownership and management. They may be «nicer», but that doesn’t make up for their lack of management.
I’ve made several reports to the manager Morgan and the regional director Ben regarding ongoing issues and I get one excuse after the other from them about why they can’t take care of things pro actively or even after they are reported. This has been going on since June ’15.
The current vacancy rate has to be high and disproportionate to the rest of the Denver rental market because I can count 5 empty units from my balcony and they are doing a referral promotion offering current residents $ 750 off rent to refer people for leasing. That has to say something about the place.
One month ago they issued parking passes to residents as they claimed they would start implementing parking enforcement. People have parked inoperable cars with expired registration in the open parking spaces on the first floor outside of the garage and left them there for months to use as free storage, but we’re expected to pay an extra $ 100 a month for another reserved spot in the garage.
The doors to the clubroom and pool area used to lock out at 10pm every night and your FOB wouldn’t let you in, but now it’s wide open and people are in and out of the hot tub and pool at all hours of the night. Security is slow to respond and even when they finally show up, they don’t obtain info on the people violating the rules, so nothing gets reported to management.
We have a community message board that management and residents can post to daily about things going on at the property and it’s never used by management to address issues that people are reporting except once when they reminded people not to go out on the roof from the rooftop deck. The only reason that was addressed is because the manager apparently lives right below that area and was being disturbed by the sounds of people walking on the roof. I just happened to be in the office when it was addressed by her to one of the maintenance staff.
This place is becoming more and more like a frat house. It’s loud at times, some residents and their guests have no respect for neighbors or the property. I blame management for not enforcing the rules and if things don’t change drastically, I won’t be staying after my lease expires. It’s unfortunate because I really do like my apartment, the building and location.
Lack of good management is the root of the problems!

First: the new management is much better and nicer than that of Greystar (terrible) but the problem isn’t with them. This building has a multitude of flaws.
Hallways smell of trash Sunday-​Thursday. Carpets are stained. Damage to walls and elevators remains un-​repaired. Owners don’t clean up after their dogs. There have been many thefts in and around the building.
Building was rushed and in many ways shoddily constructed. Apartment creaks, floor & doors/​toilet/​furniture vibrates when the A/​C in the unit below me turns on.
The finishes inside the units were rushed. The flooring is vinyl and the substrate wasn’t properly cleaned before it was put down. It has bumps under it.
The bedroom carpet is so cheap after 2.5 years it’s ready for replacement.
The top-​loading washers and dryers shred your clothes. I asked the previous management if I could put my own HE front loaders in. I was denied. I don’t buy nice clothes anymore.
Many of the residents think this is a frat house. Noise on weekend nights is ridiculous and the security patrol is pretty useless. Rules about courtyard noise and pool rules are completely ignored. People have been in the hot tub at 330am. People run down the hallway at 3 screaming.
Many homeless stay on the benches and trash is strewn up and down the street nearby.
For some reason we lose power quite frequently here. While not directly a building issue I’ve had to dump my fridge 3x in 2.5 years. It’s ridiculous.
This building was recently rechristened The Marq at RiNo after being purchased by new ownership. Sadly the new owners inherited several years of bad management and a building with so many issues I will most likely be moving out next summer but they ARE trying to improve the place so we shall see what happens!

It’s a long story, but basically my boyfriend killed himself and Victoria, Danielle, and Casey chased me around for 6 months demanding money on his behalf because I signed the lease with him. First they wanted $ 5k but after I hired a lawyer they managed to find it in their hearts to only demand $ 1600 from me. This wasn’t to recover damages, btw. This was pure profit for them.
I sincerely hope that when someone they love dies tragically, that horrible little bookkeepers like themselves are around to make their lives as miserable as they have made mine. Even Verizon waived the termination fee for his phone in light of his death. What is wrong with these people, I will never know. Anything for an extra $ 2k I guess.

Savannah on the leasing team has been awesome every step of the way. I dont give out 5 stars only because I have yet to move in. Purely from the leasing process, the team has been great in answering all my questions while trying to coordinate this move from overseas.

Living here a while now, no complaints. Safe neighborhood, quiet building, friendly staff, great location. What else do you need. I would recommend to anyone.

I have lived here for 4 months, after moving over from City Gate Apartments across the street. Since before I moved in, I was amazed by the service of the on site management office. Specifically Casey and Victoria were rock stars in answering my questions and being there every step of the way. I would highly recommend moving to this property for the high class apartments and exceptional staff. Be sure to ask for Casey and/​or Victoria, as they have great customer service skills.

The management team is absolutely amazing! They made our move/​transfer so easy and they moved mountains for us! Victoria and Casey especially bended over backwards for us! Living here is wonderful!

This place is the absolute worst in it’s price range. Bad plumbing, construction, experienced staff that doesn’t communicate effectively, high turnover, and no place to call home.

My husband and I have lived in the yards for 15 months, and have the following to say about the apartments:
Pros:
–The apartments are priced well for downtown
–The amenities are nice
–Walking to and from downtown has never felt unsafe
Cons:
–Our ice machine has not worked correctly for the majority of our lease and cannot properly get fixed
–We have had to file three police reports in fifteen months (1. Stolen license plates 2. A car parked right on top of our bicycle and now it cannot be ridden 3. A drunk girl who said she was «ordering a pizza at 7 am» totaled our car parked outside)
–Management is constantly changing and it seems like all but one guy working in the leasing office have no idea how to do their jobs… packages are often missing, questions cannot be answered correctly, and maintenance workers once handed us a tube glue to fix our own bathtub. :I
–The «secure» doors are never locked correctly and the garage door is wrecked a lot of the time
–You need to bring a lighter to the grills or fire pit out if you want them to work properly
–The «security» people are useless and are not very nice
–Be warned, the leasing people will say that one of the «perks» of garage parking is the fact that any person parked in your paid spot will be towed, but this is not the case-​unless they happen to park in your spot during office hours so you can seek «management approval» for the towing
–Management LOST our lease and proceeded to argue with us saying that our «pre-​lease» (we signed a tentative lease to hold the apartment during construction) was not valid and that they had never actually done pre-​leasing. During the conversation we were threatened by the assistant manager when she said that if we didn’t sign a new, ‘correct’ lease she would charge us month to month for all months not covered by the pre-​lease. Nothing ever came of the situation-​we had a copy of our lease in our home so there really was nothing they could do.
All in all, the cons end up out weighing the pros, but if you are okay with spending some extra time dealing with incompetent management and having broken appliances, this place really isn’t that bad, the apartments are very nice, and the location is amazing.

I have two parts to my review, the apartment itself and the building/​management.
The apartment itself I would give a ⁵⁄₅. My boyfriend and I moved here in May of 2013 and we are in love with our particular unit. We were lucky enough to get in early and we have an amazing view of the city from our unit. We live on the 5^th floor and overlook the smaller, less noisy courtyard with a hot tub, fire pit and grill. Our unit is considered a studio apartment but it really is like a one bedroom because the bedroom has a sliding door on it. It’s small, but it has all the amenities you would want (granite, full size fridge, very small stackable washer/​dryer) and we love living in it. My only complaint would be the occasional running on the roof above us (at 2am), most of our neighbors smoke and it tends to blow into our open windows, and in the summer, there are some loud nights in the courtyard. But other than that, we really enjoy the apartment.
As far as the building and management, I would give the Yards a ³⁄₅. The leasing office seems to have a lot of turnover or people transfer in and out because there is a different person down there every time we go to the office. In my personal experience, management doesn’t really follow up to issues we’ve reported. I have complained about our neighbor leaving trash out every single day (the building has a mandatory $ 35/​month valet trash service and there are rules about leaving your trash in the hall) and nothing was ever done. I followed up multiple times but nothing ever changed. Also, I personally had some things stolen out of my car and have heard about things being stolen from the garage and management never followed up with me after several complaints.
Overall, the pros highly outweigh the cons for us here and we will be renewing our lease. The building is very dog friendly and quiet in the interior; we never hear our neighbors next to us on either side. Overall, an affordable place to live while still being downtown.

This place is awful. Poor communication in every possible way. Mandatory valet trash for $ 35 that I couldn’t even use because the trash had to be placed in the hallway b/​t certain hours that I wasn’t home. However, by the time I got home the hallways smelled like dumpster with everyones trash sitting in the hallways throughout the afternoon. Charged us $$ upon move out because it our apartment was «dirty» after we had it professionally cleaned.
Money-​grubbing corporate apartments.

Denargo Market has a few things going for it. The maintenance staff is quick to respond and always fixes the problem. The hot tub is nice after a day of skiing. That’s about where it ends.
The management does not help in any way to control the all-​night loud parties in the courtyard that have kept my daughter up at night.
At the same time, they have overly-​strict policies on exterior keys. Make it impossible to get a second key, but let anyone party loudly all night in the courtyard. A little backward I think. Clearly they’re letting all kinds of riffraff in without any concern, but quiet, responsible tenants can’t get a second key.
The exterior doors sometimes stick so hard I have to run at them full speed to bust them open (kinda defeats the purpose of an emergency exit, no?). Interior passageway door handles repeatedly fall off. Several of the locked exterior doors have failed repeatedly either locking residents out or not locking at all. The carpet on the stairs keeps coming off. Almost every false drawer in the apartment has fallen off of it’s own accord at this point. It’s rampant, repeated and consistent, the builders cut every corner possible and used the cheapest materials available.
Be careful to understand your lease agreement. Every standard term people expect in a lease has been subverted to squeeze more money out of you without giving anything in return. Unlike every other lease in the world which has a 30-​day notice requirement, there is a 60 day notice requirement (yes I agreed to that in the 100 page lease, I’m sure I’m liable). And yet, they call you 34 days before your lease is up to let you know you know owe an extra $ 700 for the extra month if you don’t re-​sign for another year.
There is a $ 35 valet trash fee which is a required part of your lease. Sounds great, right? They only pick up trash (oh, they’ll throw your recycling in the trash for you if you want) and you’re only allowed to put your trash out between 6 and 8 pm Sun — Thurs. Oh, and there are convenient trash chutes on every floor, which is where I take my trash when I get home at 8:30 or on the weekends when I’m actually at home.
If the management has made a mistake, for example they realize something in your unit isn’t up to code, they will inform you (not ask) that they are taking your kitchen sink apart for a few days. No offer to cover the loss of the service they promised to provide you. All they want is your money, and they really don’t care about what you get in return.

I’ve lived at The Yards for about 9 months. I haven’t had a horrible experience, but there are several glaring things that have kept it from being a great experience.
First off is the noise between floors. When I was given the tour by the leasing girl, she touted the fact that there is concrete between the floors so you’ll never hear your upstairs neighbors! This is blatantly false. I can hear every single footstep of the people upstairs and sometimes it is really annoying, especially when the upstairs people are playing with their dog. It sounds like a bowling alley above your head. There was a leak in my ceiling where they had to tear out the ceiling and replace it and I could lookup and clearly see the floor boards of the upstairs unit. No concrete at all.
And speaking of the leak in my ceiling… I had water coming into my apartment and I called the emergency number to report it. Several hours passed with no response. Then I called the leasing office and they said maintenance didn’t know anything about it. What’s the point of an emergency number if no one checks the messages?
The overall style of the building and units is nice and modern and attractive. I’ve looked at some of the other new buildings in Denver and some of them are pretty weird in terms of design. However, The Yards units are very cheaply built. I’ve had several issues with the false fronts on cabinets falling off randomly. Some of the drawers in the kitchen don’t even close properly because they were installed crooked. But the appliances in the units are really nice.
The management team is friendly but the girl I’ve mostly dealt with (who isn’t there anymore), was very unhelpful. I had 3 packages delivered and I went to pick them up. After she briefly glanced around and couldn’t find them she declared that the packages «must not have made it» like that was a perfectly acceptable answer. After insisting that she look in the package closet, my 3 packages were found.
It seems like The Yards is pretty reasonably priced compared to other units of similar size and amenities downtown, but I suppose you get what you pay for.

My husband and I moved into The Yards at Denargo Market in June. We lived in a really nice apartment in Aurora last year, but we were tired of the long commute downtown in rush hour traffic every day. The Yards is only 5 minutes away from my job in Five Points, is less than ½ a mile away from the Platte River Bike Trail, and my husband and I love that we can walk down Blake Street and Downtown with very little effort.
Everything seems so much closer now, and the amenities are incredible. Our gym is a huge upgrade from our last apartment, the covered garage spots are going to save us tons of time scraping of snow and ice in the winter, and our guests can usually find street parking (as long as there are no baseball games going on). We moved in after most of the construction was finished, so we have not had problems with anything inside the apartment. I have a courtyard view, and I’ve only noticed noisy people outside once at night; however, it stopped by 10pm.
I think we are getting a pretty spacious 2 Bed/​2 Bath for the price we are paying in this neighborhood. Yes, it is close to a lot of homeless centers and people, but as another review mentioned, they have not been aggressive to neither myself, husband, nor my friends in any of our numerous walks to Blake Street and Downtown.
Also, we are walking distance to several craft breweries. This is a huge perk – no DD and no parking meters/​garages/​problems.

I’ve been living at the Yards since late February any my experience contrasts greatly with Ray B and other reviewers.
First off, the front desk ladies, Maggie and Sarah, and the fellas, Aquino and Miguel (who lives here), and the manager Christina and maintenance have all been more than accommodating. We looked for a quality, upscale place with vibrance and energy with a good location which also has a fantastic pet policy for our 5 year old bulldog. I also wanted to avoid the frat club/​party atmosphere like the Metro and Ballpark Lofts have.
This brand new complex offers fantastic amenities and quality residences in a developing neighborhood. The landscaping is clean, the pool and rooftop are well maintained, and I already have made fantastic relationships with my neighbors.
Our main issues were immediately addressed. We moved in and there was a leak in the fire sprinkler systems which got under the floor and ruined it. Christina and management took prompt action, listened and understood, and had it fixed and reimbursed us for our time and our inconvenience.
My apartment is a nice, spacious, well-​laid out 2BR, 2BA place, with granite and laminate floors throughout with very «cushy» carpeting that my dog passes out on. The closet space in my layout is immense, making my girlfriend twirl pirouettes throughout. The appliances are very nice as well and aesthetically pleasing.
The location is definitely is a very developing neighborhood and it might be called «immature» as the neighboring lots are not developed and there is a Salvation Army location around the corner, thus we do see some transient hobos and some whom are not as well off. They have never caused me a problem or issue. I have walked to and from downtown without feeling threatened. I love the local and close bars (Roo Bar, Blake Street Tavern, et. al). The vet nearby is fantastic as well with a quality liquor store in the same complex. It offers very easy access to I70 and I25 as I work in Boulder. The bus stop is a 5 – 8 minute walk in the morning.
For those reviewers who have a courtyard view, I would take their review and think about it critically. These are the same types of people who bitch to management about any and every little thing and they are extremely disruptive in the community. Yes, you live in an apartment and tolerance and community is expected, just like having neighbors in the suburbs.
The Yards’ courtyard «poolyard» view opens to the pool, so during the summers, music and sound is to be expected during pool hours. I have a neighbor who has a courtyard view and has never had a problem with sound, noise, or such during any time day or night. Furthermore, I have been at the pool during daytime hours and towards «closing» and the party is not «frat-​like» as most tenants are young professionals and not freshy, disrespective college kids. Furthermore, nearly all residents I’ve met are completely reasonable human beings in which if there happens to be too much noise at night or any other issue, you could be part of a community and walk to the pool and approach them and ask them to keep it down. I have had to talk to a neighbor and they were completely nice about it and reasonable if done without a grumpy «get-​off-​my-​lawn» tone.
This is an apartment building after all and some tolerance is needed for neighbors. My main complaint is street parking during big Rockies games (expected) and I have sasquatch living above me, but overall, my experience is fantastic and I wouldn’t change it for other locations. We will be here for a few years.

While Aquino continues to be delightful and has been promoted to Asst. Manager, The Yards at Denargo Market experience is not so delightful. My reasons for this change of heart are twofold: Location and overall management.
The location is for the explorer. It is in an area on the fringes of downtown. It is less than a block away from a homeless shelter and is situated midway between two shelters. There is also an underpass separating The Yards from downtown and this seems to be a congregating area for the homeless, some aggressive. As a result, there has been examples of morning dog-​walkers and cyclists being verbally accosted. Thus, walkability rating is pretty low.
The biggest issue with The Yards is management, they are not very responsive. Unless you love an ongoing rowdy party atmosphere nearly 24/​7, do not even consider living with a courtyard view. Despite having rules regarding hours of use, levels of music, number of guests and behavior, the management has a blind-​eye to all of these. Drunken loud parties at 4AM are a regular occurrence. Sleeping with open windows, a crap shoot of awakening. Weekends without a «Spring Break Bacchanalia» day and night, not happening. While the management gives lip-​service to enforcing rules, they do very little to actually do so. While there is «security,» Mountain View Parking Management; what management calls «on-​site». But a call to this security for action reveals the lack of on-​site status, and can take nearly 2 hours for a response. So unless security happen to be on-​site, don’t expect much responsiveness.
Overall, The Yards at Denagro Market is an up-​scale development. The units are decently done with some quirky aspects. The location is in an up-​and-​coming area of Denver that requires some personal vigilance. The demographics are quite young and prone to Frat House behavior. The management – none of whom live on-​site, including Greystar Corporate – seem to have a laissez faire attitude to the enjoyment of all by the lax enforcement of their stated rules. So while The Yards may be just the ticket for some, it is a nightmare for others. Count me in the latter faction, I am moving ASAP!

** This is a review for the LEASING OFFICE only **
I have recently been looking at apartments all around the city of Denver, and Aquino in the leasing office of The Yards is BY FAR the nicest and most knowledgable of all the people that I have talked to. So friendly and he’s answered all of my questions really quickly and even followed up a few days later to see if I had any more. THIS HAS BEEN UNHEARD OF since starting my search for apartments, both in Denver and other cities all over. (Seattle, Chicago, etc.)
Just wanted to say THANK YOU AQUINO!