The Palms Tanning Resort

I couldnt be happier with tanning at The Palms, ive been tanning here almost a couple years now. By no means is it close to my home, however, I will drive here because I enjoy it so much! The atmosphere is my favorite, I literally feel like im walking into a tropical resort and going on a mini vaca! Pricing is typical for tanning, I find it better to pay the price I pay month by month instead of getting stuck in some sort of annual contract that you may or may not want to stay in 5 months down the road. I dont tan all year, so this month to month option works best for me. Employees are always friendly and ive never had to wait for a bed like some major tanning locations where ive sat for 20 – 30 min. while waiting to get in one… I recommend giving the place a try!

I have been a very loyal Palms customer for over five years now and I just recently relocated closer to this particular Palms location. I am FUMING after what happened today when I went to tan. I’m not one to call out a person publicly but this is the last straw. There is a girl that works there (she was working the closing shift (I’m assuming), Sunday December 6). I walk in and am not greeted nor acknowledged at all. I end up greeting her once reaching the counter and she absolutely disregards me and stares at me then asks very rudely what my last name is. I tell her, and she again stares at me blankly. I then tell her what bed I would like and how long, yada yada yada. Once she says which room– I say «thank you!» as would any customer when being helped… nothing but a blank face. When I finish my session, I walk by her at the desk; no goodbye, no thanks for coming in, no smile. So I say «bye, thanks again!» and nothing is said back. I have never experienced such awful customer service in my life and this isn’t the first time from this particular girl. That is why I’m sending this review in. Please give your employees a lesson in people skills and/​or customer service or terminate the gals that simply do not care. The paying customer should not have to be the one doing the employees job, that is ridiculous and I’m strongly considering relocating to another tanning place just because of how rude some of the girls at this location are.

Anyone who has tanned knows that the bigger chains will go through a long spew, often making getting in and out of the tanning salon a hassle. I somewhat expected this but «The Palms» staff was wonderful, I took advantage of the ‘week special’ buy 1 get 2 free, And was in and out in no time. I was not pressured to buy lotions or eye protection (they are provided) I was able to get in and out.
The beds themselves are pretty high tech and look like mini space pods, all seem to be fairly new and not like the old beds. The wave machine was nice and the tiki theme !! I love the tiki theme. For about 12 – 15 min I was in the middle of a mini spa. Thank you Palms for a wonderful experience.

Read the fine print on their offers they aced me out of nearly $ 80 in sunless sessions claiming that they expired less than 2 months after I bought them.
Just a heads up!
The beds were much stronger when they first opened.
Nice tranquil waves sounds always playing.

Being a college student, I try my very best to shop around and find the best deals. This spot tops them ALL! This is the only location that offers half of single sessions for college student && faculty.
I loved how I was not at all pressured to become a member or buy their products. In addition to that, they give you goggles to use, plus you can leave your lotion there so that you will never forget it (dont trip they put your name on it).
The atmosphere is so cool. I know at other places its like you go into a little closet and lay in a tanning bed then run off. But here its so pretty and relaxing i wanted to be sure that i would come back again. It was more like a spa instead of a tanning salon.
If you havent been here… well you really need to.
Last, the front desk attendant was just casual. no rehursed introduction and why everyone should become a member. I told her was i wanted and she said «totally, sounds good».
Best experience hands down. I have a lot of competitor friends and ill be spreading the word.

Horrible experience at their store in the tech center (Greenwood Village). Got sold on a mystic tan. Very little instruction on how to use the booth. Also when it only gave me a minor shade change they said they would try again at no expense. I returned only to be greeted another attendant who said it was not their policy to refund or try it again. The manager refused to return my phone calls. Summary is it is a bad product that they don’t stand behind and their customer service is horrible. My experience was at the Greenwood Village Palms Tanning Resort and this critique is specific to that store.

We tan infrequently but always experience a great time at this place. Close, convenient, clean and affordable.

I love this place! They do 50% off for students and teachers which is awesome. I’ve never been pressured into buying a package or anything like that: I really love the fact that they are not pushy. The facility is clean and re atmosphere is incredibly relaxing.

Really disappointed as I think the Palms is a quality tanning salon. We own some other businesses and have always been extended their «neighbor discount». (which is 50% off and the bed we use is $ 35 anyways so they get $ 17 a pop every time) Recently they have changed their policy and have asked that paycheck stubs be shown. I understand this as I wouldn’t want discounts to be abused either. My fiancé has always been extended this as well as a courtesy as she is not on payroll but has always helped with events and so forth. She now does not «qualify» and when I recently went in was asked to show my pay stub. I was patient and fortunately just processed payroll and showed her (co-​owner with her husband) my pay stub. I also reminded her that we also offer a 25% discount at our businesses for all the Palms employees and family members. She was fairly rude and I would think most business owners would communicate the new «policy» change and say something to the effect of «Why don’t we go ahead and let you use it this time and next time please bring in a pay stub»…makes logical sense for those of us that don’t happen to carry our pay stubs with us on a daily basis, right? Nope. My fiancé was shunned away and I have now chosen not to do business nor recommend anyone I know to do business with them. Very poorly handled, even poorer communication, and worst… terrible customer service. It’s too bad.

I would to start out by saying I have been a customer of The Palms since 2012. Here are some basics:
— they offer spray and uv
— they to have great deals in summer and winter
— they have 6 different levels of tanning beds
— beautiful environment
— no stress sales associates
— beds are always clean
— they provide eye wear, hair spray, and spray deodorant in every room
— there is a stereo with headphones in every room
— no contracts!
I started off spray tanning in the summer of 2012. I only paid $ 12 to spray tan because they offer ½ off to college students for single sessions. It didn’t get much better than that.
I decided to start UV tanning in summer of 2013. I decided to take advantage of their endless summer deal where I was able to tan in their level one bed for 3 months for ~$ 100. Once again, I was a happy camper. I was also able to tan in their level 6 bed (which is literally amazing) which made tanning in the level 1 bed almost depressing.
Every person who tans knows. .. once you tan in some amazing beds, it’s hard to go back! So spring of 2014 I decided to tan for 3 months in their level 3 bed. I was pretty happy with the bed for the most part. I will say, it seemed like every time I went into the salon I would have to wait for the bed because there is only 2 of the level 3s in the salon. After my 3 month expired, I decided to try the level 4 bed for 3 months. Unfortunately, I didn’t know that there is only 1 level 4 bed in the salon which meant I spent a lot of time waiting around for that bed. Because of this, I decided to change my membership from 3 months to 1 month, though the only way to do this is to email the owner directly (because for some reason the sales associates are not able to?). Luckily, the owner is very responsive and understanding.
Here are some other things to know:
— sale associates don’t make small talk. Ever. They usually only ask for last name and first name.
— this place is expensive – plain and simple
— don’t ever expect to get upgraded. They are quick to offer a lower level bed or for you to wait over 20 minutes for your bed (even when the salon is completely dead and the only other person in the salon happens to be in your bed)

I really liked this place. I joined it for a month before my wedding and they did not high pressure sell me or push me into a contract. It was unlimited for a month. No auto renewal. Very clean. Super nice staff.

This place is super expensive in my opinion, but the beds are very nice and the place is clean. It has a very resort-​feel, and the recommendations by the staff are generally accurate, making it a great place for a tanning novice.

Being the red-​headed-​freckled-​covered-​always burning-​never-​tanning person that I am, I really had no business even walking into a tanning place (my dermatologist would totally agree). However, I had a 10 day beach vacation coming up and I wanted to burn before, not during the vacation if at all possible. My friend (who shares my pale complexion) just got married and did about a month of tanning before her big day at Palms and recommended it to me. I used the Tahiti bed for about 2 weeks every few days for only about 6 minutes each time. Lo and behold it worked for me! Yes, it was mostly more freckles but this is tan for me and I didn’t get sunburned (or sun-​sick for that matter) on my vacation.
Cara was really helpful with recommending the best bed for me and didn’t try to pressure me into buying any packages or products I didn’t want or need. It was nice to have her guidance but not feel obligated or pushed into something I didn’t want. Palms is clean, cute, and very relaxing, I actually miss going there! As I am a poster child for skin cancer, I have decided to refrain from tanning on the regular and just saving that for pre-​vacation glow. I highly recommend Palms to experienced tanners and beginners, whatever you are looking for they will help you get it.

So disappointed… This is so close to where I live, and the facility itself looked really nice, BUT:
–it’s MUCH more expensive than it’s competitors. Much, much, much.
–I asked the woman working there how long she would recommend I tan. I told her that I haven’t tanned at all in years, that I’m very fair skinned (which she could see), and that I burn easily. I threw out 3 – 4 minutes as a starting point and told her I wanted to be *sure* I didn’t burn. She said that was far too little time and assured me that there was no way I would burn if I went for 7 minutes in a Fiji bed. Guess what — I had burns all over my body, which are now peeling. So, now, $ 30some later, I’m worse off than I was when I started! Argh.

This is the nicest tanning salon I’ve ever been to! (And I’ve been to a lot in multiple cities.) Atmosphere is a HUGE thing for me in all aspects of my life. I truly appreciate when a business goes above and beyond the norm to create a unique and awesome experience. They don’t have to make each of the tanning booths look like a resort postcard, but they did. They don’t have to be nice and respectful to every customer, but they are. They don’t have to have squeaky clean surfaces and plush towels in every room, but they do. And I can’t wait to go back!

I couldn’t believe how much I liked this spot! I was feeling a little bit of shell shock from being treated terribly at ‘At the Beach’ so I didn’t know what to think about Palms. But I was very pleasantly surprised. I wasn’t pressured into buying a package and the girl working the counter answered all of my questions and helped me out. She was okay with the fact that I only wanted one tan until I figured out what I wanted. I have never had a better experience at a tanning salon. It was like taking a mini vacation! I will definitely be back.

I was with the Palms Castle Rock for over a year and loved going in there every time! It makes for such a personal experience when they always know your name and remember little things. About a year ago I moved down to Denver and sadly had to leave my Castle Rock Palms. However, i was not disappointed when I began my new membership at the Palms on Colorado Blvd. Although I have been going here for over a year and continue to see the same people I cant remember a time I have gone in there and anyone has remembered my name or that I have lotion stored there. I miss that personalized experience I received at the Castle Rock location.
The important positives are how clean they keep the place, the beds/​rooms are always cleaned and tidy. The bathroom is kept very clean (huge plus in my book, I cant stand a gross bathroom at any establishment) In general there is a very upscale, trendy resort vibe. I enjoy walking to the back as they have a huge screen with an animated beach scene on it!!!
If I had it my way in my perfect world I only wish memberships worked at all Palm locations, I do realize they are all independently owned so that is not feasible? :-)
Thanks Palms for the great experience every time!!!
Oh yes one more thing, CAN YOU PLEASE GET THE STANDUP iDOME!!! I LOVE THAT BED!!! :-) (again in my perfect world)

UPDATE
***FIVE STAR REVIEW**
As if I needed a reason to like The Palms Tanning Resort a little more, I got this msg from their owner Keith R. «Thank you for the kind words about our newest Palms location, Palms 5 Denver! On behalf of everyone at The Palms, we sincerely appreciate you taking the time to comment about The Palms.
To show my utmost gratitude, I would like to add 1 Free Tan to your account for you to enjoy at any of our corporate owned stores.»
WHOOOOO!!!
You KNOW I took advantage of this– and went straight for the Michael Bay! (P90)
The P 90 is the most powerful tanning bed in the world.
It = AWESOME.Period.
Google it.
I love it– first of all it is HUGE! I’m not a terrible big guy– but wow what an experience having a ridiculous amount of room to turn over, lay on your side…
Secondly– the lamps are quite powerful however– you will not get burned.
You will not get burned– there I said it again.
These state of the art lamps supply only the tanning rays your skin wants and none of the burning/​damaging/​aging rays you don’t need.
A week later– people are asking me what I am doing. Are you tanning? Did you go to the lake? You look great.
Thanks again Keith!
Your facility is great.
Your staff is always prompt and courteous.
Your attention to detail and customer service is greatly appreciated.
I can’t wait to go for another P 90 session at The Palms.

I’ve been going to the Palms off of Arapahoe and Yosemite for years. I get the email newsletters, sign up for monthly memberships, and have always recommend the Palms to friends. Truthfully, it’s my 12 minutes if uninterrupted silence to help me recharge my batteries and get all glowy.
So when I moved to Capitol Hill I was super bummed that I was now 18 miles from my favorite resort; and let’s be real, I’m not going to At The Beach which is pretty much the only option up here. I then saw that this location opened and was beside myself with excitement that there’s a Palms closer to my house.
Let me say that this new store looks lovely. It’s more spacious, the rooms are decorated well, and it’s very tidy. However, what is compelling me to give this store one star and write this review is the customer service.
At the other location it’s always a «good morning!» or «good afternoon!». Here you’re lucky if the front desk person looks up and smiles at you. On the trip before my most recent trip, the Tahiti level bed was out of water. So on this trip I asked the girl at the front desk if she could check the water level on the bed before I got in. She looked at me and snidely remarked, «no, only the manager can do that». Shocked, I asked where the manager is, and she responded by saying he wasn’t there. I then told her that at the other location it’s never a big deal to check, and several different front desk people have checked under the bulbs at the water level for me. She then said, «well, the manger can only do it, but don’t worry, it should have water, he checks it weekly». I got in the bed, wiggled into my position, hit the jet button…
And absolutely no water came out. The bed was dry again.
And when I left I didn’t get so much as a «thanks» as I walked out the door. I don’t know if she was having a bad day, but that’s unacceptable. So when people ask me about The Palms Tanning Resort, I’ll tell them the Arapahoe location is great AND TO NEVER GO TO THE DENVER LOCATION. Seriously, it’s worth sitting in traffic and driving the extra distance to feel like a customer and not someone keeping an employee from her oh-​so-​important magazine.

This is what is says in their brochures say but, It was memorable as a first and last time tanner who went for help with exema …
«The Palms Tanning Resort is a lifetime vision and creation to offer the world a better place to tan. The Palms is eternally dedicated to providing each of our guests with the finest tanning experience and to ensure that every visit to The Palms is rewarding and memorable.»
I was greeted at the new Denver location by a young woman asking «what’s your last name»…no smile, no have you been in before, tanned before,…nothing.
She then put me in a room for 15 minutes and two days later, lots of aloe later,… I still feel my skin burn when I bend over or lay down!
Nice place but, shitty customer service, poorly trained, and rude young women!