The Shade Store

Worked with Tessa… She was great gave use great advice on what would work best for the Windows we have. Went thru all the pros and cons very timely with quotes! Started working with both shade store and grabber. Ended up buying everything from shade store due to superior customer service! Thank again!

Very pleased with our experience. Lance was very helpful and directed us to exactly what we wanted. He explained how the process would work so there were no surprises. Everything went according to plan. The installer was very professional and did a great job installing our manually operated solar shades over our precarious stair well. We’ve been operating them almost daily for about 6 weeks with no issues. Very happy with material quality. I would recommend (and already have) The Shade Store to friends and family.

Really not pleased with the quality.
Chose white for roller shades and they arrived with hand prints on each of them. One of the shades has a defective motor and I’m still waiting to hear back to get a replacement.
The fabric on the shades wrinkles very easily just being on the roller.
The shades feel very cheap and definitely not worth the money paid for them.
The showroom is not indicative of what the final product will be. What arrives feels and looks like something totally different.

The mechanism on their Roman shades is very flimsy. Little cotton strings used to raise the shade pull out of metal pieces. My shade has failed twice in the first year. They sent someone to fix the shade when it was just a few months old but I think I am on my own now.
Fabrics are pretty but not substantial, really too thin for a Roman shade. That’s the reason they want you to buy a blackout lining which makes the room very dark. Designers are very helpful but they don’t come to your home.
I would never purchase from the Shade Store again. Hunter Douglas quality is much much better.

We worked with Erica and she made this process a breeze. I love the fact that there are so many great options to choose from, but It can be overwhelming. Erica guided us and made it easy. She had great advice and really listened and came up with a great solution. Very attentive and genuine.

The showroom is a great way to see all the options and they have high quality shades and fabrics… the only problem is choosing which fabrics and colors to go with! We worked with Erica and she pointed us in the right direction, was patient as we weighed all our options and followed up periodically to make sure we weren’t too lost. She even offered to use photos of our rooms to make mock ups of our color/​fabric selections.

EXCEEDED OUR EXPECTATIONS!
The experience with the Shade Store was outstanding in all respects and absolutely exceeded our expectations. We were pleasantly surprised as the wide variety of fabric options for the roller shades we sought, and the professionalism of Julie Shull who assisted us in the Denver location was great. Julie went out of her way to answer every question we had. If she didn’t know the answer she got owners of the company involved (including offering pictures of different installations, etc.). We were impressed that one of the owners of the company who works in operations proactively reached out to us during our decision process to offer his insight and assistance directly. You can tell this family-​owned business is passionate about customer service! We were also surprise as how competitive the prices were. Due to the high quality of the fabrics, the store, and the entire operation, we assumed the quote would come back much higher than alternatives we’d been considering. When the quote was competitive it was a no brainer to select the Shade Store’s offering. Once we did so the customer service continued at a high level including a follow up from Julie to determine if we were happy post-​installation.
We couldn’t be happier with our experience and we DEFINITELY plan on purchasing more roller shades as well as some curtains from the Shade Store in the next 9 – 12 months for additional areas of the house!