Urology Center of Colorado

I’ve been a patient of Dr. Hus for over five years. He diagnosed me accurately and I believe he saved my life. I’m a Nervous Nelly and Dr. Hhu walked me though my surgery and answered all my questions. He’s brilliant, kind and compassionate. It’s not every day you have a doctor that is the «total package.» Dr. Hus has it all!
Thanks you TUCC and Dr. Hsu!
Laurie N

Can’t say enough about the professionalism of all of their staff, especially; from Dr. Hsu. The nursing staff, PA’s and check-​in staff are very courteous, accurate and take the time to value your visit. The machines and surgical area is equiped with high technology equpment for the best diagnosis. They handle the insurance billing promptly as well. Thanks TUCC.

after going to the urology center I never receive a bill or a phone call but they didn’t think twice to send me to a collection agency. Save your self some time and headache and go someplace else. They are nothing more than a company that they don’t care about the patient.

This office has a policy of refusing all Medicaid patients, even if they are willing to self-​pay in full. So if you have Medicaid but need a procedure done here, best to say you have no insurance. I came away feeling like a second class citizen. Totally unacceptable discrimination.

Get your cost information up front! I was referred to TUCC from my PCP. On her recommendation, I scheduled a vasectomy consultation with Dr. Mills. The appointment was quick and went well. I met with Dr. Mills for no more that 10 minutes and was out the door. Unfortunately with an HSA and some special circumstances, my vasectomy quote was quite more than I expected and I declined to proceed at this time. I then received a consultation bill for $ 359.00. My insurance covered a small chunk because of my high-​deductible plan which is fine. I was amazed that 10 minutes was billed so high, so I called to see if anything could be done. Billing said they would have Dr. Mills contact me to discuss. 10 business days later, I had yet to receive any communication, so I called again. I was told that Dr. Mills reported he was with me for more than 40 minutes and billed as such. I know better than to not pay my bills, and arguing was futile, so I just paid. I learned this place is expensive and I believe they overcharged me dishonestly. I will seek out a different Urologist and make sure I am crystal clear about costs up front (that part is on me). Buyer beware if you have a high-​deductible plan.

Dr Mills, and his MD assistants are great. They have always been helpful, and accommodating. It’s VERY hard to see Dr Mills, as he is always super booked (I’m talking 3 months)
Not everything is perfect though. Recently I saw one of Dr Mills assistant’s, and she was great too. She actually had more time than I’d normally get from Dr Mills. I explained to her I was moving out of state, and at the time it was no big deal. Since it can take several months to get a follow up appointment she gave me 3 medications, and 2 refills.
Anyway, I have had questions for his main assistant, as my wife, and I going to try and work things out.
To make a long story longer, I have left several messengers over the past 4 days, after she left me a VM. I CAN’T get her to call me back??? I’ve left messages on her machine, with receptionists, but nothing.
I wish nothing but the best for Dr Mills and staff, and I doubt he has anything to do with her calling me back. My question is urgent, so if these reviews are read, please call me back. I shouldn’t have to go on Unilocal and take a star away because of a phone call.
I still recommend Dr Mills, or any of his MD assistance. I’ve paid a lot of money for co pays, and medication not to have a few simple questions answered.

Painless vasectomy preformed by Dr Montoya. Very professional, knowledgeable and polite staff.

Rude superficial staff (at least those I encountered). For example, nurse called woman before me and said «oh, you’ve changed your hair» to her (not friendly, just matter-​of-​fact). I was then told that they like to take photos of patients for «security,» and I said I’d rather not. Nurse made a disapproving noise and then took picture of index card that had «refused picture» written on it. Waited 40 minutes in waiting room. Doctor May was dismissive. More concerned with my future treatment than my present problem. Had X-​ray printed out, but preferred to so line drawing of kidney-​bladder (rather than refer to actual picture. ER doc told me more about what was going on than so-​called specialist. Said to come back in a week, but when I checked out he had check «month.» Time to fix that. Don’t bother. I’d rather go to ER.

More than a 5 star! Dr. Jesse Mills is truly amazing! We are so grateful for him and all of the staff at TUCC. This doctor is so kind and caring. He remembered us from over 5 years ago and asked about details of our life that most would have definitely forgotten about. He is super intelligent and so trustworthy! I am sure all of the doctors are great here, but we had a fantastic experience with our doctor. Also, the staff, receptionists, nurses, even the guard at the door always had a smile on their faces. My husband had surgery today and even though I am the ‘wife’, they went above and beyond to keep me posted on everything. I got to sit and visit with him while they went out of their way to keep me updated on what to expect, what to do when we got home, etc. They were so incredibly kind and knowledgeable! The facility is immaculate and beautiful! Thank you so much TUCC! We are so blessed to have found you!

Love UCC; their entire staff is incredibly friendly, and is clearly working together to try and figure out what is going on. I appreciate that they can run all of their own tests, instead of sending me out to other centers for blood tests and CT scans. Dr. Ragan has been working hard to help me out, going from the easiest and least invasive options, and now moving towards more intense ideas. Happy to recommend this place to anyone!

I came here in hopes of ridding myself of kidney stones. Unfortunately, I was mistaken when I thought that I would be taken care of.
Scheduling an appointment was easy. I did not have any problems with the receptionists. I was able to schedule my Lithotripsy a day after my consultation because one of the lead nurses saw that there had been a cancellation on the Dr.‘s schedule and was willing to squeeze me in (I really, REALLY wanted to get rid of the stones, mind you.)
The service was perfect until several hours after I had my surgery. That night, I had to call TUCC’s emergency doctor because I was having a reaction to one of the medications that the urologist had prescribed to me. He was very rude and didn’t like answering any of my questions. I had also asked him how I could ease the pain from the stent that they had implanted in my ureter, he told me to take more Oxycodone (which I was trying to avoid at that point because it was making me feel really nauseated and didn’t help with the pain.) He then advised me to wait a week until my urologist could see me again, so I did just that.
5 painful days later, I came in to have my stent removed. It was then that I found out that the surgery did nothing but barely shave off a tiny piece from a specific stone & did nothing to the others. Not only that, the urologist sent me off on my way (advising me to make an appointment in 5 months) in hopes that I would pass the stones on my own. I was not given nutritional information (other than being given a generic brochure that answered none of my questions) and was not offered any additional treatments. To top it off, I spent most of my savings paying off the medical bills for that sh*tty Lithotripsy… & I have health insurance (thankfully).
So, would I advise people to go to this place? No.
It left a horrible taste in my mouth after that ridiculous experience. I had no choice but to go towards the holistic doctor route, and I’m actually seeing results. That says something, considering how much the TUCC employees liked to brag about their «state of the art» equipment.
Point being, avoid this place. It’s a just a void that you can throw money in.

My husband and I had discussed him getting a vastectomy after the birth of our daughter in 2009… He procrastinated for a year, thinking I’d change my mind about another baby… No way dude! Time to schedule the old snip snip!
He called and made the appointment, and from that day forward we were surrounded by the best people ever! It wasn’t a «pleasant «thing to have to discuss, but they put him at ease through all aspects of the procedure…
When the day finally arrived everyone was very professional, and amazing! The procedure didn’t take long at all, and the recovery was pretty quick! I would recommend this place to anyone! Urology is their specialty! Everyone we dealt with was a great professional and we were very pleased with every step of the experience! I wish I could remember the doctors name, and the nurse because they were amazing ! But it was almost 3 years ago :(

Nobody ever wakes up wanting to be a chronic kidney stone former. But, it happens, and I’m glad Dr. Philpott and his team were available for me.
TUCC is one of the most well-​organized medical facilities I’ve ever worked with. From the appointment line all the way to billing, I’ve been treated with the utmost professionalism, and always greeted with a friendly smile. Dr. Philpott has a great sense of humor and readily answered all of my questions at every appointment. And, his nurse always returns calls promptly!
Unlike other urologists I’ve worked with, they have an in-​house lab and radiology clinic, so I have never had to make extra time to get X-​rays done before coming o an appointment. When I was scheduled for a ureteroscopy, I was able to do all of my Pre-​op bloodwork here the day we scheduled my surgery.
And, while we’re on the subject of surgeries… TUCC has their own surgical wing! It’s very bright and cheerful, and cleaner than most hospitals to be honest. The front office staff is helpful, and the nursing staff is top notch! They made sure I was comfortable before surgery and were available for any questions. They even called to check in on me afterwards.
The billing staff is one of the best organized I’ve ever seen. I’ve never felt overcharged for services, and they go the extra mile to work with my insurance company!
Five stars isn’t near enough for TUCC. Kidney stones are a pain, but the team at TUCC made the treatment process painless.

Great doctors and assistants. Probably have the rudest receptionists of any doctors in Denver.

I am a young woman who ended up at this clinic as the result of another doctors error that UCC fixed.
First I visited Dr. Montoya, he was very good at his job and I would have trusted him with anything. His personality wasn’t one that meshed perfectly with mine though, he is very straightforward and honest, he tells the facts as they are and does not sugar coat that at all. He will tell you anything that you want to know about the percentages of procedures working and such. He was really a great doctor, honestly, but I like someone who will be gentle with my emotions and tell me the good while kind of reserving the bad a bit unless it is necessary to say.
For my actual robotic procedure (re-​implantation of the ureter into the bladder) I saw Dr. Jones. He was very friendly and positive about my procedure, he made me feel like things were good and that was very comforting. The procedure went perfectly and I healed up better than ever before. Although the healing was extremely painful for a couple of weeks.
I would recommend this office to anyone! They have a GREAT staff and they are very organized! They do everything on site which is perfect because they coordinate all of your testing and stuff with your appointments so that you only have to go in once instead of multiple times for your procedures and then to meet the doc.

I can’t thank Dr. Ragan enough for his excellent care of my husband. He developed a kidney stone too big to pass very early on a Sunday morning when we were visiting Denver. The hospital I took him to called in Dr. Ragan. He explained the limited treatment options available, explained carefully the risks of each and operated at 1 PM that very day. I never dreamed we would need this intervention or that such excellent care could be obtained so quickly. The surgery was successful and my husband was released from the hospital the next morning. Another reviewer mentioned the cost. I don’t care what it cost. It was, as they say in commercials, priceless, to see my husband relieved of excruciating pain.

I met Dr. David Ragan several years ago for prostate issues. Then one morning I had unmistakable blood in urine. I was sure it was cancer, called Dr. Ragan to get an appointment and called my primary care doc to get an appointment to verify what I was seeing. TUCC was very impressive when I saw it and Dr. Ragan was thorough and professional. I don’t see how he could be any better. The surgery was successful and my treatment was handled by assistants who did very well. I would recommend Dr. Ragan to anyone, friend, relative, stranger. He’s a great guy. He has had some great assistants and the TUCC cystoscopy and surgery suites didn’t disappoint one bit. I will continue my treatment there as long as needed.

Wow. Terrific experience — these guys have customer service down pat.
The facility is beautiful, located just north of Mile High Stadium. Parking is easy. In the lobby, a security guard kindly directs you to the floor and «region» for your appointment (there are easily a dozen doctors at work here).
I checked in at my «region» counter and was soon in visiting with my specialist. The staff was proactive, helpful, and accommodating throughout.
Great service experience.

Have been here a couple times now since this a place where a friend works. I have met a bunch of the docs and a lot of the staff. This place is truly the best place if you need a specialty doc.
Remember to seek out quality!

So I woke up one morning feeling like I needed to drop a deuce like never before. I sat on the throne, and the need to drop the kids off at the pool went away, but the feeling of being full with a dull ache in my side didn’t. So I showered, and that dull ache quickly became an acute sharp pain in my lower left side. I told myself it would pass, and that I would just go to work and breathe through the pain. That lasted about 1.3 seconds, and when I got out of the shower, I ran to my bed to lay down and writhe in pain. I couldn’t hide the pain from my wife, and she demanded we go to an Urgent Care center immediately (review to follow)
Urgent Care diagnosed my condition — although it was obvious to my wife from the minute I told her my symptoms — as a kidney stone. They referred me to a radiology center for some pictures, and after seeing those, they recommended I see a specialist.
Enter The Urology Center of Colorado.
Located close to Mile High Stadium, this Urology Super Center is in a nice, new and modern building. It’s a little confusing where to go when you walk in, but they have some really nice employees at a totally approachable desk right in the lobby who will ask you your name, look in their computer and tell you exactly where to go and how to get there. One area is for x-​rays or whatever «rays» it is these days. Another area is for blood work. There’s an area for each specialty within the specialty of Urology. And then there’s the surgery center.
All of the people I interacted with were extremely nice and always helpful about where I needed to go next or what the next steps in my recovery were. The Doctors used plain English when they were explaining what was going on and what my options were about taking care of things.
So the particular stone that I had wasn’t moving, and my best option was to have it «surgically» removed. I put surgically in quotes because really, it wasn’t surgery at all. No incisions were made in my body. They pointed a sonic «gun» at the stone and pulverized it with numerous sonic waves. They did, however, put me under for the process, since they told me it would feel like someone was punching me in the kidney for about an hour.
Throughout the whole ordeal, everyone was professional and seriously concerned about helping me to deal with and recover from my kidney stone. I received followup calls after every appointment, and every day for 3 days after the surgery. I never waited long to see a doctor when I had my appointments, which in my mind is a treat. I’m too used to waiting in the waiting room for a half hour after my appointment time, and then waiting in the examination room for another 20 minutes before the Doctor comes in.
The only downfall? All of this modern equipment and cutting edge procedure costs a pretty penny. Even with insurance, my wallet had it’s ass kicked worse than my kidney. However, my health and pain free living is worth it.
I totally recommend TUCC for all of your Urology needs!