Your Wish Is Granite

When we bought our house this past summer, we knew that we wanted the countertops in the kitchen and bathrooms to be replaced. It was time for an update. I decided to choose 3 businesses for quotes, and Your Wish is Granite is one of them. My realtor had a list of past companies that either he or his clients had worked with and were happy with the results, and this name was on the list. I was impressed by the competitive pricing.
I had a hard time getting a hold of them. I left 2 messages over the course of about 9 days with no return call. On the tenth day, I called again, and a woman picked up and said hello. I was taken aback because 1) the number actually works but no one had returned my calls, and 2) all she said was «hello» and she sounded like she was at home on a cell phone or something. So I told her that I wanted to set up a time to get a quote and that I’d also like to stop by the showroom but couldn’t find it. At that point, I found out that their «showroom» is really more of an office with some samples, so she proposed that they bring some samples when they come out for the measurements and quote instead.
She said she didn’t know availability and that she would have to call me back. I was hesitant to hang up with this woman because I wasn’t confident she would ever follow though on that promise, so I pointed out that I had left 2 messages and had never got a call back and that I was wanting to move this process forward. She had some vague explanation that involved being in Pueblo or something and said she would get back to me with an appointment time.
A week later, still no call. I had already met with my 2 other options for the countertops and was about ready to forget Your Wish is Granite. I called again and once again, she picked up. We set up an appointment time on the phone at that point, and I’m not going to lie, I was annoyed. If she had appointment times available, why hadn’t I gotten a phone call back? So we made a Saturday appointment and I honestly wondered if they would show up.
That Saturday, 15 minutes into our scheduled appointment time, they still hadn’t arrived. I checked my phone and saw that I had missed 2 calls from Nelly, the woman who I’d been speaking to this whole time. I called her at that point, and she told me that they had gotten lost and were now heading back to the office. WHAT??? I looked at my phone. She called once 10 minutes before our appointment and then called again 2 minutes before our appointment. Since I didn’t pick up, they turned around and went home. So I had an 8 minute window to answer my phone, or else my appointment was gone? What?
So at this point I’ll cut to the chase. They eventually came to my house, gave me a quote that was the best I heard, and money talks, so we went with them. They were $ 2500 less than the other quote. The work was done in one day after a few hiccups to getting started.
Bottom line:
If you’re willing to put up with the headaches that come with a poorly run operation, then the savings will be worth it to you. Based on the work alone, this would be 5 stars. The issues with appointments and communication bring it down to 3 stars.