MASH Urgent Care

Avoid if possible! Took my daughter there due to a bad cough and chest pain. After waiting over an hour to be seen, the «Doctor» said its just allergies! She had a 103 fever before taking her to mash, they checked and she had no fever but when we got home she had a fever still on two different of out thermometers! The doctor barely touched my daughter to check her and said her dark circles under her eyes were «allergy shiners» and that’s all she needed to see to know what the problem was. I thought the dark circles were due to the fact she hadn’t slept in a couple days but I’m not a doctor! Well I took my daughter to her pediatrician that Monday to recheck since I knew something wasn’t right and she had strep and pneumonia! Her entire left lung was full of the pneumonia, something that should have been caught just a couple days before. I’m still upset since this should have been caught and treated right away instead I possibly spread that virus to others since I was treating it as «just allergies!»

THE FASTEST ER alternative in the area! We have been 3 x’s in the past year, you are IN and you are OUT! Period!!! 2 broken bones and 1 case of poison ivy later … this family is super pleased with MASH! Great job guys and thank you!
Forgot to mention that the docs that we saw were super friendly and had a great sense of humor! We got the same man twice, I wish I remembered his name, he was great!

I came here twice with my son JC, within a period of 3 months. First, it was in early January, he had a fever of 103 degrees. I called his pediatrician and the office was closed, so I decided to take him here. MASH was just around the corner from where I live. Moreover, it happened on New Year’s eve. What a perfect time to get sick.
Second, when he slipped off the stairs and hit his knee to the wall, so he needed an X-​Ray.
Based on both visits, I found that this place was convenient and faster than a regular hospital ER. I didn’t make an appointment because it was first come first served. I signed up at the desk, and I waited for about 20 minutes until they called me for registration.
The lobby area looked nice and spacious with a big screen TV. They also provided complimentary Keurig coffee and tea in the waiting area for patients.
My son and I were seen by the same Physician Assistant for both visits. She didn’t introduce herself and she didn’t talk much. She didn’t think my son needed to be on antibiotics and to give him tylenol for a couple days to reduce the fever. For the second visit, she examined JC’s knee, asked a few questions, reviewed the X-​Ray result, and then she referred him to an orthopedic. We spent total about an hour and half from the time we come until we leave.
Overall, I had an OK visit at this place. The service they provided was decent. I paid $ 170 flat fee for the first visit and I didn’t have to pay copay for the later because of health insurance. I just wished the staff would interact better with the patients. The nurses weren’t too friendly and I didn’t remember if they introduce themselves either. However, the staff at the registration was very nice.
I would come back here for some minor stuff. Or I might try children’s hospital next time (fingers crossed).

I am beyond upset about my visit to this urgent care facility. There three things I was most upset about.
1. The Dr. who saw me did not do his job right. Period. Because of this my labs where not able to be processed. The lab had nothing do test as he could not do a proper collection. I had no information in regards to my condition even though I was charged for it. THIS WAS A WASTE OF BOTH MY TIME AND MONEY. The Dr. was not personable and did not seem knowledgeable and failure to collect my labs correctly is proof that he infect was not knowledgeable at all.
2. Serious privacy issues occurred. The front desk person proceeded to ask me what was wrong with me and asked me about my past medical history in front of the entire waiting room. Also, when I was in the waiting room, I could hear the conversation the Dr. was having with another patient. Not only was my privcy violated but also the privacy of the patients, who didn’t even know it. Like I said this a grave privacy concern.
3. Mash urgent care did not respond to my complaints. I submitted a survey post visit and shared my experience and also went to their website and contacted them to explain why my experience was negative and no one has ever called me, emailed me, or got in touch in way.
This company DOES NOT SEEM TO CARE ABOUT ITS PATIENTS.
I can not ever recommend anyone who takes their health seriously to come to this facility.
I was seen on 11÷29÷14 at 10 am.

This is a letter I recently mailed to MASH:
On November 26, 2014 I visited the MASH Urgent Care («MASH») on Transit Road in Depew, New York. Never have I been so compelled to submit feed back with regard to a consumer experience. I must say, that my sub-​standard experience with MASH has called me to do so.
I am a firm believer in giving credit where credit is due, so I must say that the gentleman that assisted me during the registration process was polite, efficient and very professional in taking down my information and collecting the $ 75 co-​pay from me. The positive factors of my experience at MASH ended there.
After a very brief wait in the waiting area, I was called into the exam room where I was seen by a woman named Megan, who introduced herself as a nurse. She scurried into the room, took as seat on the stool by the countertop at the exam room and never once made eye contact with me. After barking a series of questions at me, she wheeled her stool over to me where she poked at my glands and took at look at my throat (my chief complaint) and stated, «it doesn’t look bad». While questions were being barked at me, another female was taking my temperature and blood pressure in such a way that I felt like I was being handled.
After that, I was ushered me to another exam room where I was told the doctor would be in to see me.
I waited about 15 minutes for Dr. Troy Sasse. Dr. Sasse entered the room and introduced himself without once looking at me. He directed me to get up on the exam table and said, «so you’re here for a sore throat». He never once asked me what I was feeling or any details about my symptoms. I had to volunteer that I was experiencing discomfort in my left ear. He asked if I had any allergies to medications and then proceeded to abruptly examine my throat and ears. He then told me that he would be treating me for an ear infection and sending a prescription for Amoxicillan to my pharmacy. I asked Dr. Sasse if he really felt that antibiotics were necessary and he said «yes», with no further explanation. If Dr. Sasse was in the exam room for a minute and a half, that is a lot.
I remained in the examination room for my discharge instructions. A few minutes after Dr. Sasse left, another female entered the room and handed me four pages of discharge instructions and rattled off information that quite frankly, I was not even listening to, because I was so perplexed at the fact that the discharge instructions said I was being treated for tonsillitis/​strep throat. I asked this individual why the discharge instructions said tonsillitis/​strep throat, explaining that Dr. Sasse told me that I was being treated for an ear infection. She stated, «well, what did he give you»? and I stated «Amoxicillan» and she stated, «well it’s all the same and Amox will treat the ear infection, too».
I then left the exam room and the facility and got into my car. About three minutes down the road, I turned around and returned to MASH because I wanted clarification from Dr. Sasse himself as to why the discharge instructions were incorrect.
I re-​entered the facility and again spoke with the professional gentlemen that assisted me with the registration process. I explained that I had another question for the doctor and asked to see him.
I was ushered back to the countertop where Dr. Sasse was at his computer. Seemingly inconvenienced, Dr. Sasse asked what he could for me and I stated that I was somewhat confused as to why the discharge instructions stated tonsillitis/​strep throat, when he told me that I had an ear infection and I was not administered a strep test. He cavalierly stated, «I printed out the wrong form, let me get you the right one».
While Dr. Sasse was apparently looking through his computer for the correct discharge instructions, he stated, «you know those forms don’t mean anything», wherein I replied, «I cannot help myself; it must be the attorney in me that reads everything». Dr. Sasse then stated, «well then you know that the form puts the liability back on you». He then informed me that he could not find the right form and handed me only page 1 of 4 of the discharge instructions and told me to call MASH or my doctor if my symptoms got worse.
I then left the facility.
I now write this letter.
On its website, MASH boasts that the care provided by its facilities exceeds the national standard and provides the highest quality of care. I can assure you that the care I received at MASH on November 26, 2014 was nowhere near the highest quality of care, and as for standards, I would like to see what MASH measures itself against.

I was in town on my honeymoon when I got what I figured was an eye infection. I called my insurance company and found out that I basically had no coverage here outside of a $ 6000 deductible. After checking the two closest urgent care centers available, I found that Mash was more affordable. I was only charged $ 135 for the visit. Both the nurse and doctor were very kind and professional. The doctor found that I had a corneal ulcer in my eye and prescribed antibiotic eye drop. Since I was paying out of pocket, the pharmacist was able to give me a discount coupon for the drops which made them very affordable. I was in and out in about 30 minutes.

I was really impressed with how nice the waiting room looked and the privacy I was given during the check in process. The nurse who was taking my vitals was very professional and polite. Rooms had TVs in them but they were not on. The lobby had a Nice TV with something on the TV. However I have to give this one star because the nurse practitioner did not do an exam on me. She did not touch me. Not even an introduction or handshake.. I hope she did not charge my insurance for this. When I went to medical school, I believe they spent at least a couple of years teaching how to do a physical exam on a patient. I think you even have to prove your exam skills in order to receive your license and degree. If I knew I was not going to be examined, I could have saved the copay and called my own doctor for a prescription. Next time I need an urgent care center, I will go elsewhere.

I just returned from a visit at the Sheridan location. My experience exceeded my expectations in terms of courtesy, professionalism and care. From the receptionist, to the PA, X-​ray Tech and rest of staff, they all took their time to be thorough, listen and answer my questions. This was especially impressive because my injury was only a bad ankle sprain and it was VERY close to quitting time!
No question, this was better than going to an ER and saved me a long wait at my GP’s office & an additional trip for films.
Hopefully a returned visit won’t be necessary, but I would certainly go back here if needed.

I have always been what some may call «accident prone». I guess last week proved no different, as I made my second trip in a week’s span, to the same MASH on Transit.
My first visit was for a constant pain I had been dealing with for about 3 weeks below my pinky toe. My family practitioner’s office actually recommended MASH when I called them for an appointment. Their office said it was to my benefit to go here as they’d probably make me get x-​rays anyways and it would save me the time, hassle & $ of going to their office first. So after work, I headed to their facility in the Kohl’s plaza. After writing my name down on a list, I am told it will only be a few minutes before I am seen and they’ll call me back up to get my insurance info. Quickly, I realize this is a «first come, first serve establishment», which is fantastic, considering I have made my fair share of ER visits and sitting in the waiting room for hours is never pleasant. I waited about 30 minutes (including insurance info giving time) before being called to the back. A nurse took the usual vitals and a doctor came in about a minute later and I was then shuffled over to the x-​ray room. After that, the doctor was back in my room in about 5 minutes to tell me I am the proud owner of a stress fracture that appears to be already healing (aha– that suspicion that I did it at the EA Rotary Club 5k is accurate), she then gave me advice on what to do for helping it heal and I was off, all in about 1.25 hours total. Nice.
Fast forward to a week later and as I am carrying in groceries, a super-​size can of tomatoes comes plummeting out of the bag right on the top of my foot… the same foot I have the fracture on!!! After a few choice words spew out of my mouth, I take the groceries in, grab a bag of frozen peas for icing my foot and head back over to MASH because I am pretty sure I heard the break and I know its not ok. Upon entering, the secretary recognizes me, I inquire about a rewards card for frequent visitors, am saddened to learn it doesn’t exist and the same process goes down again. I wait about 30 minutes, then nurse, doc, x-​rays… The difference this time, I’m walking out in a stabilizing boot and a prescription for my (3) severely bruised and mangled, but NOT broken toes.
MASH, although you have been good to me by making my visits easy, fast, cheap and have given me medical help, I hope I don’t see your clean office, waiting room and triage rooms anytime soon. Please don’t be offended, as your staff is very nice, efficient and friendly, but I need a break (pun) from my visiting your convenient location.