Nice Ash Cigars & Lounge

Nice Ash is more than a smoke shop, or place to buy a cigar.
It’s Lounge is the nicest I have ever seen. The people that meet
up at the Lounge are truly a melting pot of young, old and allot of
in between. They have special events several times a month and
have a great selection of pipe tobacco and Hooka’ supplies. They
now have a «hand rolled» cigar aficionado on staff. Between Gregorio
hand rolled and Robs personal cigar line, you can’t help but have a
«Nice Ash» :)

Their website claims uncompromised customer service, but this could not be further from the truth. Any time I have ordered from here or their sister website, Egars, I have had nothing but trouble.
For example, if you place an order for an item that is back ordered either by phone or internet, you will not be told that your items are back order, only after you call because your order has not shown up will you be told of the back order.
The last order I placed, even though the items were in stock, my order never shipped.
When I called to find out what was going on, the guy that took the order blamed the shipping department, but I could tell by what he was saying, it was his fault and he was just passing blame to take the heat off of him.
Even though they have some of the best cigars price on the web, they are not that good to deal with the poor customer service. I would rather pay a few dollars more for the better customer service and know my order will be shipping when someone says its going to.
I have placed my last order with Nice Ash/​Egars. I now use Atlantic Cigars,.Cigars International or Famous Smoke Shop for my web orders. They use real time inventory so you know if an item is in stock or not when you place your order and they ship and you receive your order when they say you will.

Great humidor, visually appealing, good selection. So why the two stars? That’s easy, I’m here from out of town and wanted to purchase and smoke a cigar. I placed my (overpriced) $ 15 cigar on the counter and asked if it was okay to smoke. The gentleman behind the counter says that it will be a $ 10 day use fee! Come on man! I could see if I was bringing in my own cigars, but I was buying from you and will to pay the extra $ 2 you were charging for the cigar. I will go to Virgil’s whenever I’m in town.

They may the cat’s whiskers as a walk-​in establishment, but online is another matter. I ordered four boxes of a certain premium cigar but only received two boxes. No explanation, so I emailed back to find out what happened and only then did they state these were on backorder.
Over two months went by with no further response or my cigars, so I emailed them again to see how things were coming along. After two weeks, nary an answer. Maybe their keyboard is also on backorder.
I’ve dealt with several online cigar establishments over the years, but for customer service this ranks at or near the bottom of the (ash) heap. Never again.
Footnote: They do charge sales tax on out-​of-​state orders, or at least they did on ours.

One of the nicest cigar stores I’ve ever been to. Also has a plush lounge. Definitely a must see.

I placed an order on Monday for products that were supposedly in stock, on Tuesday I received this notice. Customer service is a big deal. Get a clue David, you either will ship things in the next 5 – 10 business days, or you have no idea. Its probably a poor practice to say both in the same email…
Email received 24 hours after order placed.
«Thank you for your order. Unfortunately we are temporarily out of stock of
the following items you ordered:
We will put these items in a backorder status and ship them as soon as they become available. We estimate your order will ship in 5 – 10 business days. We do not have a good estimate of when your order will ship. The remainder of your order has shipped. Rest assured, that your credit card will not be charged until product is ready for shipping.
Once again thank you for your order and we are sorry for any inconvenience
this delay may cause you.
Best Regards,
David Kleehamer»

Drove by here once, and cracked up at the name, I’m sure a good cigar brainstorming session was to thank! Nice Ash is located at the end of a plaza, and is very easy to miss it. Well, DON“T! One of the better cigar joints in the B-​lo. I had driven back from downtown only to quickly stop in to buy some wedding cigars.
The staff asked the vital questions: the preferred body of the cigar, the desired size, and the cost I was looking to spend. He was able to give me several options, and the differences in each. I was looking to get quite the quantity, so quality was important, but ultimately price is what it comes down to. I decided on a dominican cigar that the staff mentioned he has brought to weddings (always a good to thing to note, what the cigar shop employee brings to his events).
The huge humidor room had lots to offer, but I just didn’t get a chance to actually look around, since I was in a rush. I did get a chance to peek into their lounge area, and I’ve marked that as a must-​return to smoke a cigar while in there!
Everyone raved about the cigars at the wedding, and it was a great capstone to the evening. All thanks to Nice Ash and it’s great employees, and good selection and prices!