Safelite AutoGlass

These people are great! My husbands car was broken into a few weeks ago on a sat and no one was able to fix it until Monday. They wrapped it for us and stayed late to do so. They day of replacement it was 0 degrees outside and the guy was there for 2 hours. I give him a lot of credit and appreciate it!

Worst glass place ever. Appointment has been canceled twice. Tech had problems with other customers.

For some reason, regardless of the vehicle I own, car thieves are drawn to my car and love to smash my windows, rifle through my stuff and maybe steal a thing or two. So I have become very familiar with Safelite.
I’ve used their mobile service more often than their in-​shop service because I don’t want to drive to Depew. Mobile service may take longer to complete because they need to accommodate so many schedules. But it is worth it. Their communication with you is excellent. Multiple reminders about the appointment and phone calls when they’re close by.
They do great work generally speaking. On one occasion they accidentally put in non-​tinted glass and when I advised them of this they quickly and apologetically replaced the glass.
They will also order the extra parts such as panels or frames if the lovely car thief happened to damage other parts of the vehicle.
The number one reason I was motivated to review this business was the professional service provided by the technicians. I’ve met a few. All have been great. The most recent technician remembered me from my break-​in two years ago. It’s always a pleasure to chat with these guys, despite the unfortunate situation.

I set up an appointment to have my windshield changed due to a crack. My appointment was at 11:30am. I waited in the shop because I didn’t have a ride. After 2 hours the manager came up to me, apologized and said that they are just pulling my car in and that due to their «stupid» mistake they simply forgot about my car. I wasn’t mad because I understand things happen. I needed to be at work at 3, so he suggested that I take my car and they will pick it up at my work. He seemed genuinely sorry, and even suggested to drive me home. I work inn customer service and I didn’t want too ruin this guys day by being a pissed customer (even though I really was). Nevertheless the guys came too my work and 2 hours later they returned with my car. Now that’s when I really got mad. For one, they smudged this black tar looking paste on the hood of my car– that’s not coming off! Secondly, when they replaced my windshield they unplugged three hose that squirts the windshield liquid. So to my surprise it didn’t work. Thank God my boyfriend it’s a mechanic and fixed it right away. And the only reason I went too safe lite was because my insurance company recommended them, and works with then directly. Let’s just say-​never again!