Car Audio 101

I wish there was a no star option. They scratched the door of my truck. Said the window motor was defective in the box, then said it wasn’t. Broke the new neutral safety switch before they even got it on. When I ran out of time and had to leave they glued my old neutral safety switch on with some weird silicone. After writing a review for them on Facebook, TWO years later Karob felt the need to harass me about it for quite some time. Completely unprofessional in every way. Save your money, save your time, go to the valley to the real experts.

I was visiting from out of state me and my son broke down on the side of the road and were towed to the shop it was a Friday evening after hours and they were so kind to let us bring our car there not only did they fix my sons car by the next morning… Unbelievable service the cost wasn’t high great people would recommend to anyone!!!

Wonderful customer service and so thorough! Their services are priced affordably and they know everything about cars.

Overall they are a good company and I am happy with our install. We had a few hiccups but they were quickly resolved. I give them credit for wanting to make sure we were happy with the service.

Let me start by saying that I was extremely happy to bring my car in after meeting an employee and talking to him about the issues I was having with my car. We had agreed that I would bring the car in and have tint removed, a new alarm installed, and a leak check done. I was told my car would be ready by the end of the following week, so on Thursday, I called in and they explained that it would take a bit longer due to the tint being difficult to remove. He then tried to quote me a different price from our original one, and we talked that out. Come next Thursday, I call and they explain that the car is STILL not finished! It has been 2 – 3 weeks, and they are «still working on the tint.» I work a lot, so my mother agreed to drop by and check on the car to figure out what the hell is taking so long. Not only did they not allow us to see the car, but they explained that they had not even started the leak check, finished installing the alarm, or fully remove the tint. Frustrated at nothing being completed, and tired of being without a car for so long, we told them to just finish the alarm and we will be back to pick it up the next day. The final product? They installed a different alarm than the one discussed, the driver’s side door buttons are not lined up or even working, so I have to unlock my door from the passenger side, and there is a brand new burn hole in my back seat! When i called to discuss my issues, the owner told me «I dont know how the hole could have gotten there,» even though heat is required to remove tint, also found a LOT of tiny nicks and scratches from them working, not huge, but irritating… thanks fellas for all your hard work and a job not well done!

Don’t recommend taking your car here. Got my car back and a few things are broken and business claims they are all my problems and they just went bad even though they worked just fine before I took my car in. I will drive to portland before I ever use these guys again. But hey they are nice enough to take your money!

This was only a minimal visit, but they get 5 stars on account of Karob’s excellent customer service. If I’m ever in need of mechanic in Lincoln City again, this is the first place I’m calling. I was visiting Lincoln City for the weekend, and about 3 p.m. on a Saturday all of sudden a barrage of warning lights illuminated in my dash. Not wanting to risk breaking down on the drive back to Portland, and assuming that most garages would be closed the next day, I was scrambling to find a mechanic who at a minimum could run a diagnosis on the car engine. I got in touch with Car Care Specialists, but the woman I spoke with told me they had a number of vehicles they were working on that would have to be kept through the weekend, and that she probably couldn’t give me more than five minutes to look at my car. When I asked if she knew of any other mechanics open on a Saturday she suggested I try calling Car Audio 101.
When I called I spoke with Karob. Immediately I felt good about the call. After describing the problem to him he immediately had a suspicion of what the issue was, and though they were backed up, he thought it would be a quick fix and promised he could make time for me if I wanted to get in that afternoon. When I pulled in it was clear that they were busy. Even so, I only had to wait 10 minutes before Karob turned to my vehicle. While performing the diagnosis on the car, he communicated with me the entire time, breaking things down into layman’s terms so I could understand what he was doing, and what was being reported during the diagnosis. I was impressed with the personal attention I received and the enthusiasm Karob showed for his work. In the end it was only a minor issue which he resolved easily for me. The cost was minimal (less than the roadside assistance deductible through my insurance), which I appreciated considering the jam I was in (tourist auto «emergency»). In addition to my invoice, Karob also provided me with a printout of the issue code history that was reported during the diagnostic test; it wasn’t necessary, but it was interesting to see and gave me knowledge about my car that I didn’t previously have.
I’m happy to report that I made it back home and the car ran perfectly the entire way. Although the issue turned out to be minor, having the peace of mind to feel confident on the drive home was a major relief. Furthermore, the whole ordeal was resolved in under an hour, leaving me the rest of the day to enjoy my vacation. Karob and Car Audio 101 saved the weekend!

Was looking to upgrade four car stereo speakers. ‘101’ recommended Infinity replacements at $ 119.99 per pair (sale price), installation extra. Ended up buying Alpine (better) speakers and installing them myself. The bottom line: these young hoodlums that work in these stores seem to think that older customers are suckers. We’re not supposed to know how to find stuff on the web, like the same Infinity speakers ‘101’ was asking $ 120.00 for — for ~$ 50.00 per pair (shipped). Funny thing is that if they’d offered to do the job for, say, $ 325.00 total, I would have gone ahead and done business with them — and they could have made some money. Lesson here: Young Hoodlums are the suckers.