Sleep Number

On October 1, 2015, my wife and I purchased a Sleep Number Bed (Order #11 192 225 930). The customer service in the store was unbelievable. This was the last good experience we had with this company.
Prior to having delivery scheduled my wife and I tried to call customer service for an estimated delivery date. Every time we called the people on the other end were rude and abrasive. This was a complete departure from the nice, friendly and helpful salespeople in the retail store.
Finally, we were contacted by Sleep Number Delivery and were told our bed would be delivered on Tuesday, October 20, 2015, between 10 am and 2 pm. I took off work to be at home for this delivery. On Monday, October 19, 2015, at 10:30 am, I received a call saying our bed could not be delivered.
My wife and I purchased a new bedroom set after the original delivery date was set. Our old set was a queen, and the new set is a king. We had to move into a tiny spare bedroom in our home with the old set to make room for the new set in the very large master bedroom. We have been displaced from our bedroom and stuck in a small spare bedroom for over a month now.
After hours of hold time and rude customer service agents we were told absolutely nothing could be done for us. Finally, a «case manager» called me, giving me a $ 200 refund for my inconvenience. This refund never hit my account either.
Delivery was rescheduled for Monday, November 2, 2015. On Friday, November 2, 2015 (10:12 am), I called the delivery center to verify delivery would still be scheduled for Monday, before taking another day off work. I was assured delivery was imminent.
At 6:26 pm, I received a call saying my bed could not be delivered on Monday, November 2, 2015. I am missing another day’s work now. I decided at this point to cancel the order. I was put on the phone with a very combative person in the «return department.» I asked for a supervisor and was told I could «get a call back» in 2 – 3 business days. I asked for her employer identification number or name and she refused to give it to me. Ultimately, she supposed processed the refund, confirmation #07285A. The icing on the cake, the refund will take up to two weeks to process.
This is the worst customer service experience EVER. Please avoid Sleep Number at ALL costs! Whatever you do, please do not make a purchase from Sleep Number!

To all the people that’s thinking about a Sleep Number Bed! Do Not Buy One My bed is Almost Two years old I began sagging in the middle Gave me a # to call to trouble shoot the bed Mind you I had a professional put it together after calling them I did what they said under my topping I had a piece of foam about one inch thick I didn’t watch them put it together after going through the trouble shooting they said I needed more foam But at a fee! Everything’s a fee after you buy it it’s yours For those whose thinking about it .Don’t!!! I paid almost 3000 for it Ridiculous!!! Everything People say on Facebook is real Do not buy this BED!!! They say it depreciate its value every YEAR on the phone But they don’t tell you that when you buy it!!! When going to the store they have those beds Secured with more foam to fool You I spent Two Hours in the store A JOKE!!! Don’t buy one!!! It’s your problem after you purchase it