DoubleTree by Hilton Hotel Des Moines Airport

I’ll start with the positives. The room was clean and comfortable, and the staff was friendly, though the staff could have done more to enforce the rules to make it more enjoyable for all guests. See below.
Now for the negatives. I didn’t get much sleep because of the noisy guests in the lobby. You see, there’s an area where the hallways are open to the lobby below, so you can hear loud people talking. Normally that’s not a big deal, unless it’s 2:00 in the morning and all you can hear are drunk noisy people talking from the lobby. There’s a bar restaurant connected to the hotel, and when the bar closes, those people wander on over to the hotel lobby to continue their loud drunk conversations. Trust me, the talking is loud enough to keep people awake at night, especially for people on the first and second floors. And when I turned on the AC/​Heat fan in the room to try and drown out the talking, the fan is louder than a jet engine. Great job on only having one speed for the fan. So, it’s either no sleep from loud people in the lobby, or no sleep due to the loud fan. Choose your poison. Of course, if the hotel staff could have just told the drunks to keep it down when talking so loud in the lobby at 2 AM. Also, the hotel is supposed to be 100% smoke-​free. That’s laughable as I could smell smoke every night I was I was in my room. People were smoking non stop in the hotel hallways and their rooms. It would have been nice if the staff would have enforced the rules of the hotel, but I do understand that most hotel staff don’t have the guts to do stuff like that.

Clean and that’s where it ends. Which for some is enough. Apparently if you are a Diamond Member of Hilton it doesn’t matter so you aren’t served ANY coffee during your breakfast. It would have been possible to get a cooked to order breakfast had I been asked, but the workers were too busy discussing personal things.
Close to airport and quiet until the housekeepers get started around 6:30am. They shout back and forth to each other in rooms.

I am Silver HHonors and was unable to get breakfast vouchers– only Gold members. Instead, I got 2 drink vouchers which we used at the Johnny’s Italian Steakhouse. So the next day, I paid $ 7 per person for breakfast which was amazing and good price. We had hot and cold food, — eggs, bacon, sausage, and fresh fruit. We got the top floor and it was nice to be segregated from the bottom floor with pool and fitness center. The room themselves were nice and big. I ended up going to pool the first night and then tried out their fitness center the next morning. There was the WSJ weekend edition which was nice touch. Also, WiFI is free and works well in the room.

Clean as can be! Probably some of the best customer service. Everybody is so professional from the desk to the cleaning ladies! Our 2^nd stay and not our last! Brought one concern to the desk and they seemed like they genuinely wanted to fix the problem. We do a lot of traveling and hit a lot of hotels, this is one of the best!

Incredible service on all fronts. I was a difficult checkin, and they handled it with class. Dinner was scrumptious and they recommended an excellent nighttime hotspot. Thank you!!! If I’m in Des Moines, I’m staying here.

Great business hotel! Equipped with all the necessary amenities.
Stayed at this hotel on a recent business trip and had a wonderful experience. Due to my high elite status, the staff kindly gave me an upgrade to a suite on the top floor! Yes, Miss Dani travels in style! There was a hot tub with a TV ensuite with salt and bubble bath. The bed was extremely comfortable and the sheets are of high quality thick cotton.
The hotel has a decent size excercise room with new equipment and towel service. There’s an indoor pool as well with a jacuzzi, both of which are well maintained. Free shuttle to and from airport, very convenient! Staff are very nice and helpful.
Definitely recommend this place!

The staff here rocks! Especially Dawn and Jimmy. It’s clean, convenient, and the pool is nice.

Very comfortable beds. Updated furnishings. GREAT steakhouse for room service dinner (they don’t do room service breakfast but a fine buffet is available in the steakhouse dining room).
Free shuttle — :02 to the airport. Staff are friendly & proactive. Definite favorite.

I think that the only good thing was that the hotel was located very close to the airport which is great if you have a 6 AM flight the next morning!
Upon arrival and stepping into the hotel, we were greeted by the pleasant smell of boric acid! Smelled like someone just had the pest control folks stop by. Otherwise, I hope that it does not smell that way all the time.
We were excited to be in a room that had a Sleep Number bed so that we could try it out. We were disappointed that the controller for the bed did not work properly which made for an uncomfortable night.
Overall, the room was not well maintained or cleaned. The carpet had a large cut in it right in the middle of the room. The bathroom was nasty. You can tell where they don’t clean very well between users.