Firestone Complete Auto Care

My wife’s car had a nail in the front, passenger tire that we needed repaired … I called Firestone on Fleur Drive to see if they could help us out … I explained to them that we couldn’t just «drop» the car off, that I’d have to wait there while they worked on it … I was told «in that case» I should make an appointment, and that they could get me in at 1 PM the next day, sounded good, so I made the appointment, name, phone number, make & model, etc … well, I showed up today, 20 minutes early for my «appointment» and was told that they were extremely busy, there were many other «ahead» of me, and that I’d have to wait at least 2 hours, probably more before they could «get to me» … now, I didn’t just walk in off the street (obviously what everybody in the waiting room had done), I had called a day in advance and made an appointment, but that didn’t seem to matter or mean anything … why would they not at least try to honor an appointment? … I can understand them being busy, I could understand having to wait a bit longer until they finished a car and a bay opened up … what I can’t understand is why I automatically go to the back-​of-​the-​line? … it makes no sense whatsoever … the kicker was when I was told «you’re lucky I’m even letting you wait and squeezing you in» … unbelievable … I’m both retired and disabled, there is no way I could sit around on a plastic chair for 2 – 3 hours, that’s exactly why I made an appointment! … of course I left without them helping me, I strongly recommend not using this place if that’s the way they do business and treat customers … a terrible, disapointing experience, from now on I’ll never even consider Firestone for any kind of repairs or tire purchases

This is the most caring auto repair shop I’ve ever encountered. We were driving across the country when the drivers side floor started flooding. We called a bunch of shops on our route and were turned down by all of them since it was so late in the day. We called about an hour before closing and made it to the shop twenty minutes before they closed. Not only did they fix the issue and give us advice on drying out the car, they did the service for free to make us «happy travelers»! They went above and beyond our expectations and delivered the best customer service I’ve ever seen for an auto repair shop!

The crew here are very knowledgeable and caring. They always do what they can to get, you back on the road asap!
I’ve had my car serviced by firestone since I bought it in 2010 and it’s been serviced by this particular firestone since I moved to Des Moines in 2012.
Fantastic service with guaranteed quality.

Was in town visiting and had car trouble at 5:00 on Saturday night. They squeezed us in and got us back on the road the next day. They even gave us a ride to the airport so we could get a rental for the day.

I always get honest, straightforward, pleasant service at this location. Everything has always been fixed right the first time. What more do you want when your car needs fixed? I don’t know if they are independently owned, but the service here is much better than the other Firestones I have been to in the metro.