U-Haul Moving & Storage of Southeast

This was my second move with U-​Haul in six years, and both were horrible experiences.
Regarding my contract number 22 894 473, I picked up my U-​Haul at the location of 3411 S. Virginia St. Reno, NV 89 502 (864 055). I was to reserve a truck for 6 days, however, since I was making such a big move to Iowa, the associate Cassandra Shaw was great in offering me 6 free days. However, the U-​Haul was dirty. It did, however, run smoothly the entire ride. They forgot to give me the dolly I paid $ 10 for, so I had to drive back to obtain it.
On the 8^th day of my reservation, I called in to ask for a different drop-​off location (originally Waterloo, IA, changing to Des Moines, IA) and to ask for 3 more days that I would pay for. At $ 40 a day, that should be $ 120, right? Well, the associate got it confused and quoted me $ 280. I thought about this for a moment, and since my reservation was not complete, she added up the 9^th to 12^th days of the current reservation (which were supposed to be free), plus the additional 3 days I was asking for, totaling $ 280. It took me several attempts to explain. Finally she agreed.
The day of the scheduled drop-​off, I called to confirm the location in Des Moines, but the previous phone associate had not changed the drop-​off location. It was still scheduled in Waterloo, IA. I was able to get this changed, however, I should have confirmed the remaining total. I’m sure you readers know what’s coming.
My mother and I arrived at the U-​Haul location of 4001 SE 14^th St. Des Moines, IA 50 320 (793 074) the morning of 07/​25/​2015 sometime between 10am and 11am CST. An associate approached me, went over the truck, and then she told me my remaining balance is $ 280. I spoke to Manager Tim Hunt. He was very rude to me and would not listen to my concerns about me being overcharged for the remaining balance due to an obvious mistake by a phone associate. He did call someone, however, before doing so, he did not listen to my complete story. Without listening to my complete story, one cannot understand what exactly happened! He was put on hold, and I said «I don’t have the money to pay $ 280, and there is no possible way that is correct». He responded with something to the extent of that it absolutely looks correct, and that’s probably what I’d end up paying. They hung up and Tim said the $ 280 is correct.
I tried going over my story again. He listened for about 30 seconds and then interrupted me. When he didn’t listen to me or let me talk, I became irritated to the point of being told never to come back. He kept saying to take it up with the Reno store, proving he wasn’t listening to me. The Reno store actually never did anything wrong. I threw a U-​Haul writing pen across the store. No one was in the way or at risk of getting hurt, but it was better than me throwing it at him.
Moving is stressful enough. One of the reasons for my wife and I moving was because she had recently lost her job unexpectedly. We were planning to move anyway, so that situation just expedited the process. U-​Haul had already been unhelpful. Then they want to charge me an additional $ 160? I don’t think so. I understand people make mistakes, but the reason I lost my temper was because Tim Hunt refused to listen to me or to let me explain my situation. All he’d have had to do is contact the Reno, NV store. Apparently the contract he was seeing appeared to show that I was only given 3 free days instead of 6. Why is the original contract not SEPARATELY available for viewing from the original? I understand due to U-Haul’s negligence the whole thing looked correct on the computer to Tim. However, he refused to listen to me. How did this guy become a manager anyway?
In the end, Tim Hunt told me to never come back. I used several expletives as we walked out. I sent my wife to find and show Tim our original paper contract, proving him wrong, and he still managed to overcharge us by $ 20. This was later refunded by an associate on the phone, after a short investigation. Tim Hunt never apologized to either of us. And he was rude to my wife too.
I know many will think my actions were unnecessary, but let me just reiterate, moving services are a special area that need to be handled with exceptional care. No one likes moving. I paid U-​Haul $ 1,413.78 total to use their services for moving and I was treated like garbage.
***One more note… Back in 2009 I also had a horrible experience with U-​Haul. I picked up at a location near Quincy, CA to move to Reno, NV. I noticed a tire was so bald that wires were sticking out. I pointed this out to the associate. He said it was fine. I disagreed, but I HAD to move, so I took the risk. Several miles into my move, that same tire blew out so violently on the freeway that I was almost in an accident with two semi trucks. U-​Haul refunded me my entire amount paid for their services, but what if I, or someone else, had been killed or severely injured???
DO NOT USE U-​HAUL!!!

This was the worst experience I’ve ever had when moving something! On July 16^th I filled out the reservation form on the UHaul website. When I got the confirmation all of the times were wrong. After fixing it online with the same results I called the SE 14^th location that it was reserved at. They told me it was already booked by someone else for the time I had reserved it for and they’d check around and call back. Two hours later I called again and they didn’t have any notes on what I had called about. I explained I needed it for the evening, that I was off work after 4 so would get there around 5 – 5:15 and wanted it through 4 PM the next day. She said she found one at the store on Douglas and reserved it. I got an e-​mail confirmation that again had the wrong times that said I’d pick up at 7 AM and return it at 4 PM. I called the Douglas store and they said there were computer problems with UHaul and they again changed the reservation. I got an e-​mail that this time said I’d pick up at 4, which isn’t what I had said but was at least in the evening, and that I’d return the following day at 4. After work I got to the Douglas store at 5:13, almost exactly when I told them I would be there. I went in and waited in line. When I finally got to someone he said they had just given it to someone else because I was over an hour late. I went through the whole thing with him again and he was completely useless and lacked the tiniest compassion. He said there was another one at the store on 63^rd right then, but made the reservation time just 5 minutes from then! I raced over to that store, hoping not to get a ticket. When I got there they did have the trailer but they said I could not have it for the 24 hours I had asked for and that I needed to return it before 8:30 in the morning. This meant I would only be able to do one of two tasks for which I needed the trailer. This guy cared less than the last guy and said if I couldn’t have it back before 8:30 I couldn’t have it, though the wall clearly states it is a rental of 24 hours. I used it and returned at 8:20. I pulled up to the «stop and wait here to inspect» sign. After 20 minutes of waiting I went inside. The lines were huge. When one of the employees was walking out to help someone get a truck I stopped him and said I was waiting. He said I’d have to come inside and wait in these lines before they’d help check me in. Why do they have a sign outside saying one thing but inept people inside saying the opposite? I told him I was not going to do that and they wanted it back before 8:30, which it was, but they won’t even take it. Clearly it wasn’t as big of an emergency to get it back by that time as the guy last night had claimed. I said I was just going to unhook it right there in the driveway by the stop sign and they could move it. He said, «whatever» and walked away. I called the national UHaul number and told them these people were completely clueless and overtly inept, that I was returning the trailer on time and that I am leaving it right where the stop sign is since they wouldn’t come inspect it, have it parked somewhere or disconnect it. She said she’d «update your account with that information.» I think the whole UHaul company lacks one smidgen of compassion, interest in customers or caring of any type.
I wouldn’t recommend this company to my worst enemy, and especially not the 63^rd Street location, Douglas location or SE 14^th store.