Americaneagle.com, Inc.

We chose American Eagle to re-​do our website and e-​commerce platform. Once we signed the contract and wrote a check, it’s been downhill. Service team is unresponsive. We are missing several of the features we paid for. We have now hired another developer to correct the errors AE left us with. Really disgusted with the entire experience.
There are many small businesses that spent a lot of $$ and experienced very unsatisfactory service and results. We should pool our resources to demand what we paid for from AE, if not a refund for their failure to deliver. Email me if you want to join forces and send a group message to AE.

5 stars
pros:
great company that will do whatever it takes to get the job done
Cons:
none

developed a flawless website for my company. The process was very professional, a quality project manager handled every aspect and I was there to provide various points of feedback during the development process. Design was top notch, done by professional graphic designers. High quality, would recommend them to those serious about getting a professional website done.

We contracted with them to redo a major ecommerce site. We tried to be as specific as we could. Unfortunately we didn’t put a time element to it and it took them three years to complete the project — 3 years! By that time we couldn’t use any of it so our company lost 80K for work we couldn’t use. However, that may be the best outcome! Here’s why– Another site they made which was performing very well, was penalized by the Google for SEO practices. This business owner had no clue what had happened except his site went from top of the first page on searches and very successful to 5^th page and, basically, his business is no more! He found out ht had porn sites linking to it! I asked him who did his SEO and he said no one– I let him know that it must have been American Eagle who had created his site — probably some new kid working there. Here’s alesson to any web site owner — Don’t ever let an agency do your SEO– It can be the end of your business and all that agency will say is, «sorry.» These guys may be relatively OK as these site creation agencies go, but it is just a bunch of kids acting like they know what they’re doing along with some very good salespeople. Those salespeople will be out of the picture after you sign and you will be left with a procession of project managers, each one more clueless than the previous. Get your RFQ (request for quote) and final scope of work written out in very great detail. Include time milestones and an end date. They have some competent people, but they aren’t all competent, so you need to have both eyes open and there will still be surprises.
As a fairly major site, we keep everything in house and it works so much better. No agency really cares the way you do.

Your money would be better spent with other resources. Their design group is weak, and with the exception of very high profile plug and play websites, their depth of knowledge is also very weak. I have had a B2B e-​commerce site with them for 7 years and ONLY GOTTEN 2 orders… Now I cannot even service the database, and their response, is that is MY computers problem. We are running all the latest versions of both windows and Mac system, along with the most recent versions of all of the editing software available… But it’s MY problem. Well now it is their problem. I have no problem servicing my other 4 sites with different providers… Just theirs…

Not pleased with their service.