Bouquets Baskets & Balloons

In terms of customer service, I had a pleasant experience ordering flowers for a friend’s birthday. They were helpful, same day delivery etc.
However, the flowers delivered were a sad substitute for what I ordered based on options on their website. I was very disappointed with the quality of the flowers my friend received. For nearly $ 70, I expect (and have certainly received at other florists) a LOT better.

I really had nothing but a horrible experience with this florist.
To begin with, I started planning our wedding and chose this florist because she was the most affordable… I guess you get what you pay for! She wouldn’t even meet with me a second time without takin a deposit. She is NEVER onsite and you have to make an appointment to even come into the store. Everytime we met is was 40 degrees in her shop and she never turned the heat on.
I kept trying to explain my ideas to her and she never seemed to get it. I asked for a cascading bouquet and what I got was something that looked like a pin cushion with roses and orchids sticking out if it at all sides! To make thing worse, flowers started to fall out of the bouquet DURING my ceremony!
My bridesmaids bouquets looked like they were missing half of their flowers and the bouquets seems very thin and had gaping holes in a lot of areas.
She also failed to give me a Mary bouquet and insisted that she dropped one off at the church and that someone had taken it… this may have been the case since she dropped them off an HOUR earlier than what was on our contract and that there was another ceremony going on at the time, they could have mistaken it for one of their flowers when they were leaving!
All on all horrible service and I would NEVER recommend this florist to my worst enemies.

I had purchased flowers for a funeral. my mom’s. i had specifically asked the florist nothing pink. when i picked up the wreath, it looked sad, with pink flowers and an ever sadder ribbon that spelled «mom» twice, consecutively. the sadness i had at the time stopped me from going back to complain and ask for another wreath. but it only made me more bitter…
from this customer, F minus for not being able to listen to the precise instructions i had provided ahead of time.

Great place and very nice owner! I needed flowers for a wake last minute. I called the morning of the wake and the owner made sure to make time to make the flower arrangement. The flowers were beautiful, fresh, and a great price. I couldn’t be happier.

My husband and I planned an intimate backyard wedding on a very small budget. It was the best and most magical day of my life! I live in Chicago, but I chose a florist in Des Plaines because my parents live there and I planned to have them pick up our flowers. I knew very little about flowers except that they were beautiful and often expensive.
Although my floral order was small and consisted only of a wedding bouquet and a boutonnière, Marisue exceeded our expectations with her excellent customer service and attention to details. She is extremely knowledge about flowers and how to choose flowers that meet your needs (i.e. colors, preservation, bouquet styles, flowers that match your budget…)
Here’s what stands out to me about my experience in working with Marisue:
–Marisue was consistently available by phone and e-​mail. She immediately created a rapport of trust, so that she could create my bouquet without meeting in person.
–Even though my order was small, Marisue asked lots of thoughtful questions to assure she understood what I wanted.
–Marisue reviewed photos of my wedding dress and we collaborated on how to create a smaller wedding bouquet, that looked «wild» and matched our wedding attire colors.
–Marisue was flexible on my order pick-​up time, even with little notice, when my plans unexpectedly changed.
–My wedding bouquet was more beautiful than I could have imagined. She selected complimentary colors and gave it the «I just picked wildflowers» feel that I envisioned.
–My husband’s boutonnière reflected the flowers in my bouquet and was incredibly elegant.
I’ve attached three photos that show my wedding bouquet and my husband’s boutonnière.
I highly recommend that you contact Marisue of Bouquets, Baskets & Balloons for your flowers. You will get the kind of personal attention and customer service that only a family owned business can provide. Best of all, you will be thrilled with the gorgeous flowers arrangements that she creates!

Can I give zero stars? Not only were the costly bouquets not what was expected (contents), oddly designed and of an outdated style, one of the was dying by the next morning. The icing on the cake was the horrendous customer service, which included awful communication skills and an owner/​manager who has serious anger management issues. We love to support small businesses, but this one needs an overhaul first.