Metropolitan Square Dental Care

My first review of this place was indeed harsh, the first time I went in the last at the desk was very helpful and then I called a few days later with my info. I can understand how busy it gets at an office and I became frustrated after the help I didn’t get and that warranted the negative review, which it shouldn’t have.

Dr. Edmonds and the team at Metropolitan Square Dental are THE BEST. I am terrified of the dentist — always have been — but since coming to him 18 years ago, I can actually say that I don’t mind going! Dr. Edmonds is kind and doesn’t talk down to you when he is telling you why you need a procedure and how he’s going to do it. He understands that sometimes a patient needs time to digest information and he’s always willing to give it to you. Dr. Edmonds is incredibly smart and good natured — he makes you feel like you are in great hands and that’s so important. The team he works with is also very knowledgeable and welcoming — I would recommend Dr. Edmonds and the Metropolitan Square Dental Team to anyone!

Ally is the best! The entire staff here are so courteous, caring, and kind. The first person who I dealt with was Ally and she is wonderful, she made sure I was always comfortable and she gives the best shots! I saw Dr. Edmonds on my third visit for a filling, and it was the best visit to the dentist I’ve ever had. He’s the nicest and coolest dentist ever. He’s so genuinely caring and such a nice guy. I am so glad I found this place, they are wonderful!

Dr. Edmonds is phenomenal. It had been way way too long since I had gone to the dentist so I was expecting a lot of problems upon my return. I had never gone to Metropolitan Square Dental Care before and was nervous (as I said it had been awhile, and I have zero pain tolerance).
As expected I had some problems, and needed a root canal and some fillings. Dr. Edmonds showed me the xrays and pictures of my teeth to point out exactly where everything was, and explained the necessary procedures with great detail while also making it easy to understand for someone with no knowledge of dental terms.
After 5 appointments I had all the work completed and it all went extremely well. He was gentle and made me feel comfortable despite my initial nervousness. I am no longer dreading going back for teeth cleanings and check ups.
The front desk was extremely helpful and laid out my payment options after the first appointment. They also give you a reminder call a day or so before your appointment which is nice.
Kunjal cleaned my teeth and was very nice about how bad they were. She showed me new techniques as well as where I needed to focus on to correct any mistakes and avoid cavities.
Overall I am extremely lucky as I loved my pediatric dentist growing up (I stayed with Dr. McAllister until I reached the age limit) and now I love my new dentist. So far everything has gone extremely well and I am pain free!

Having recently moved to Des Plaines, I was searching for a reputable dentist, one who was also in our ‘network.’ I’d had the same dentist for over 20 years, so I was incredibly picky when choosing a new dentist. I stumbled upon Dr. Edmonds while reading Google and Unilocal reviews and I’m thankful that I did.
Making an appointment as a new patient was simple and easy. I filled out paperwork prior to my appointment and submitted the forms online, so that saved a lot of time during my first visit. Dr. Edmonds and his entire staff; Monica, Kunjal and Pam were very friendly and engaging. Dr. Edmonds took the time to get to know me and did an excellent job examining my teeth during my initial visit; it was the best examine I’ve had in years! He did not rush through any of his procedures and answered all the questions I had.
Kunjal, his dental hygienist, educated me about the correct way to floss and the difference between tarter and plaque. Despite being 29 and religious about dental care, I can admit there were some things I didn’t know. :) I also had a cavity filled by Dr. Edmonds and that was a painless and stress-​free experience as well.
I would highly recommend Dr. Edmonds and Metropolitan Square Dental (not to be confused with Metropolitan Dental located in the same area) if you’re new to the area, searching for a new Dr., etc. I feel lucky to have found such a genuine and caring dentist! A+, Dr. Edmonds and staff!

I literally have no idea how/​why someone would give Dr. Edmonds a bad review. He is AMAZING! He is the nicest and kindest Dentist i have ever met. His staff is friendly and supportive and they are very flexible with appointments. I have horrible teeth and going to the dentist is always a little embarrassing as I feel judged, not with Dr. Edmonds he was gentle and understanding. If you want a fabulous dentist Metropolitan Square Dental is for you!

I can’t fathom how this dental office has gotten bad reviews. Perhaps the reviewers were at the other Metropolitan Square Dental which is in the same plaza? (note: Dr Edmonds and Dr’s Sherman are THE original Metro Square Dental…).
I have been a patient of Dr James Edmonds since 2001 when he was with another dental office downtown just a few blocks from my office. I had a bad experience with that dental office as a whole but found Dr Edmonds to be honest, ethical and not willing to follow the marching orders of a boss who was out to make money off of the county dental plan. The owner of the clinic wanted to do thousands of dollars of dental work that Dr Edmonds felt was unnecessary. At that moment, I knew I had found my new dentist. I was willing to follow him wherever he moved to!
Flash forward a few years when Dr Edmonds left that practice and began working in Des Plaines. Despite not having any business or friends or relatives in the Des Plaines area, I continue to drive twice (sometimes more) yearly for my scheduled cleanings and routine dental care. I had a filling redone yesterday and it was a doozy. Despite a long time in the chair and tons of drilling, once the novocaine wore off, I had no pain of discomfort. Throughout the procedure, both Dr Edmonds and the dental tech, Rebeca, were courteous and sensitive to how I was doing, etc.
From the staff to the décor to Dr Edmonds cheery disposition, I cannot say enough positive things about him and this dental facility. I highly recommend him to all my friends and to anyone needing a personable, quality and experienced dentist.

I’ve been going there for years. Never had a bad experience.

Another great appointment with the folks at Metropolitan dental. The staff were knowledgeable and friendly. The cleaning was thorough and painless. My hygienist gave me some tips on flossing and taught me about some best practices for keeping teeth clean without giving up coffee and tea. :) I was able to ask Dr. Edmonds some questions. He carefully explained to me which procedures are necessary and which would be optional as well as the expected cost and insurance coverage for these options. Great folks, great dentist!

1. I am a wuss when it comes to dental work and this team has been great for me.
2. I feel they have a perfect balance of a gentle touch and genuine concern for me as a person.
3. When I have had an ‘emergency’ they have fit me in ASAP.
4. I have and continue to recommended them to coworkers and family.
AND easy to get to in downtown Des Plaines, a half block from the Metra and across the street from the famous Choo Choo Restaurant.

I was very much so looking forward to my visit at this dentist. I did not have dental coverage for a couple years, so when I finally got it at work, I signed up to come here because it was in my network. I am very disappointed that I came. It was one of the worst dental experiences that I have had. They did not have a dental hygenist clean my teeth, but the dentist himself cleaned them and did it faster than I have ever seen, and was very rough. My entire visit, including cleaning, exam and x-​rays was 20 minutes. The cleaning was rushed, painful and I felt as though I was totally taken advantage of. I will not be returning to this practice, but will be looking for a practice that takes more time to clean throughly, makes me feel welcome, and doesn’t rush me through a 20 minute dental appointment. I have been to 3 other dentists in my life and have never felt this upset when I have left. I feel like I need to make an appointment with a new dentist just to get my teeth properly cleaned, but they hurt a bit too much after the rough cleaning I had today. I was hoping this would be a great office as I had a few people ask me if they should go to him, but there is no way I will refer anyone to this practice.