U-Pack Moving

«The art of money theft»
This is how I would start my review.
1– they charged me $ 300 extra.
2– when I made the reservation, they took my CC information to keep on file and confirmed that they will not charge me anything and I will have to either pay by a check or online.
The next morning they charged my CC the full amount without any advance notice.
3– When I went to pick up my furniture and stuff, I found everything is drowned in water. We were not able to pick up the furniture easily because everything was dropping water.
All my wooden furniture was damaged.
My white shirts got dye by transferring from other cloth because everything was wet.
Worst moving company, I wouldn’t deal with them for my next move, and I wouldn’t recommend them.

***********************************************UPDATE*****************************************
Soon after posting this review I was contacted by Lyndsay, who put me in touch with Erica from the customer care department of U-​Pack, which is completely different from the original department I talked to. Both of them were very polite and professional, and seemed to genuinely regret the damages that occurred. I wound up getting a partial refund for the damaged items. It’s not going to replace the broken items but at least it show’s U-​Pack is sincere that they regret the damages.
I don’t know if U-​Pack is doing anything to prevent this kind of damage in the future, but their customer care department is doing a good job. I’ve also taken down the photos mentioned in my original review — no need for that after they’ve tried to make things right.
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We would have saved some money on moving if we’d just thrown out everything instead; you can take a look at the pictures I posted to U-Pack’s page. Everything was fine when we packed it on the U-​Pack truck using the top rated movers in Chicago. However, when it arrived in North Carolina everything had at least some damage and much of our stuff was completely trashed. These same boxes and bins were just fine in our last move, when we packed and drove the truck ourselves only last year.
What really ticked me off was the response U-​Pack had when I contacted them. I wrote a claim for only our table and wine glasses (given to my girlfriend by her Grandmother, who has since passed on) and they gave me the polite version of «not our problem».
A lot of that stuff wasn’t very valuable, but irreplaceable to us, and U-​Pack couldn’t care less. I hope that this review saves someone the trouble of having to deal with these clowns.

Used ABF U-​Pack to move my mom’s stuff from upstate NY to Chicago — Simple and as easy as could be. Relocube was delivered on time. I spent a couple days getting it packed, locked it up, called and they picked it up took it to Chicago before I even got there! Had it delivered to the new place — everything was intact — emptied it out — they picked it up.
Very cost effective, great instructions, just takes a couple phone calls on your part to let them know when you are ready for delivery and pick-​up. Simple.
THANKS U-​PACK for making this move a whole lot simpler!

A few weeks ago, I decided to order a treadmill. When placing this order, I opted to pay the addtional $ 239 for in home delivery and set up. Three days later, «Dawn» from ABF Freight called to set up a delivery date and time. I could tell, in her initial voicemail, that she could go from not really nice, to bitch in a millisecond.
When I called ‘Dawn” back, I was polite, joked with her, and she gave me a definite date and time for delivery. Well, it was an 8 hour window… but, what can you do? Nevertheless, by the end of the phone call, «Dawn» and I were buddies.
The following Wednesday rolls around, and I wait, at home, during my 9 – 5 window. I figured that since I’m in the city, and the shipment was coming from a warehouse in Des Plaines, I could, most likely, be the last delivery of the day. No problem; but, when 5:00 came around, and I never received that 30 minute «heads up» phone call that «Dawn» promised, I decided to call ABF to check on the status. No answer. Lovely. They’re probably closed, and I assume «Dawn» is that type of employee that rolls out of the office… let’s say, right at 4:59.
On Thursday morning, I called Sole Fitness and cancelled my order due to the incompetence on behalf of ABF. Then, I called ‘Dawn” at ABF to confirm this cancellation. She said, «Oh, we had you down for a phone call today.» I said, «No sweetie, you were to supposed to call, and DELIVER the treadmill, yeeesssstttteeerrdddaaayyyy.» {pause in voice} Most likely, she was confused, due to not being a very smart person. «Dawn» just verbally fumbled and didn’t really communicate anything I could comprehend as legitimate words.
«Just cancel the order, Dawn!»
Stupid is as stupid does.