Greyhound Bus Lines

This is my second time here. Luckily my connecting greyhound bus made it on time. We only waited 15 minutes and boarded the bus. The staff was very friendly and there is plenty of area to sit! The only reason I would not give this a 5 stars was for the bathrooms, otherwise a great location!

Again, horrible service. Rude staff. Constant delays. Make sure you have a lot of time buffer. And if course of you have any other alternative to get where you want to go, it’s definitely gonna be better than Greyhound.

Terrible service do not buy anything from this company… here is our terrible experiences… My friend was suppose to catch a bus from Lexington to Detroit. We bought our tickets ahead of time online appx 3 weeks before the trip. When the day of the trip comes here was our shitty (and last) greyhound experience.
We arrived early to depart from lexington, as the bus arrived a few minutes late we were told there is no room on the bus, we presented our previously bought ticket and the bus driver rudely told us our ticket was overbooked and we had to wait over 2 hours for the next bus, after being rudely talked to by the bus driver we were forced off the bus and to wait.
Next we called the customer service number and the animal on the other line was not helpful, rude and sounded to be irritated at each customer that was pushed out by over booking (appx 10 of us) and they refused to help us and or answer our questions
Next we waited over 2 hours for the next bus where nearly the same thing happened, and now we cant get a refund or credit or anything? Airlines are forced to give you reimbursement but greyhound gave us an attitude and oversold our seats.
Now it is my mission to post on every popular forum the negative and dangerous experiences (my friend was left at a bus stop all alone for 2 hours in some shady areas and she experienced some harassment from locals) but does greyhound care about the customers it promises tickets to? No it oversells your ticket, refused to offer compensation, and gave only poor customer service/​refuses to assist customers they have inconvenienced, unsafe rides/​drop offs And quite possibly the worst customer service Ive experienced in years.
Id be happy to talk to any representative. My email is
or call at five eight six two one nine seven nine seven three. I will spread the word by mouth facebook/​yelp, angies list etc.
Greyhound, your bs service is about to be exposed. Id sure love some remedy to this situation…

Horrible. Horrible. HORRIBLE. And very unreliable.
The bus was EXTREMELY late. But clearly that is nothing new. My fiancé was catching the bus in Ann Arbor to come to Chicago, he got to the station early to not only wait for a late bus, but also to be told that there were only 12 seats available (note there were at least 20+ people outside waiting). So he wasn’t able to get on a bus that he paid in advance for and showed up early to and nor were the other potential passengers. The bus driver was just as clueless stating «I don’t know. I’m just the bus driver». That was the last straw. Greyhound no longer has either one of our services. THEY ARE HORRIBLE, DON’T DO IT. Yes, we called and complained and were issued a refund. But that doesn’t add up to the fact that you, as a company, sold more tickets then you had seats!!! You are a failure as a company especially doing ridiculous things like that as though you’re new to the business.
It’s stupidity.
TWO THUMBS DOWN

So I am at it again, I had to take Greyhound for my return trip to Chicago and oh boy the way you are treated is the norm with Greyhound I guess. The last time I posted a tip but this time a review is needed. So I have an «express» ticket. This tickets are supposed to be called by group boarding numbers. Of course this didn’t happen. People reboarding from Canada were lined up at door #1 along with people that were just boarding. (After the security guard says everyone line up at doors #1– #4 in no certain order) Lisa Krosky the driver (somewhat polite with a bit of harshness) starts taking tickets of course people didn’t follow directions and have their bags tagged so she had to redirect them to do so. They were allowed to jump back to the front of the line when the returned which I feel like they should’ve went to the end since they couldn’t follow instructions.
When I got on the bus there was only about 9 seats left and there were still a nice handful of people boarding. Ms. Lisa was holding some seats for handicapped and elderly but once the bus was at capacity a family was going to have to sit there. Ms. Lisa told the family «oh you can’t sit up here with those babies. I don’t allow babies that close to me». Now I am somewhat on the fence about this, I do understand the babies can be a distraction, but I also feel like oh it sucks to be you, it’s a part of the job. She asked for people to trade seats so the family could sit elsewhere. Now the bus is completely full and some patrons were turned away. I don’t understand why Greyhound always overbooks. It is definitely an inconvenience on the customer. The patrons were told «that’s why we say come an hour early» wth?! For what? The buses never leave on time, we left 15 minutes later than scheduled. I don’t know how this company still operates the way they do. I definitely know this is my last time I will book megabus or pay the extra and take Amtrak.

Laughable. This joint can’t even take care of the space right in front of its business right after the cleaning man goes by. Garbage everywhere. Rude Customer Service, military style. Unable to change reservation without cash, Credit Card not accepted by Greyhound for this. Spoke to alleged Supervisor, who was supposed to be in charge, who couldn’t tell me the purpose of this «rule.» Also when I purchased a new ticket, they made it non-​refundable, even though I specifically asked that it be made refundable. Rude. Rude. Rude. Make the outside of the station clean, what would that take? I would rather take my chances with a three card Monte Player. The best after the bus was late was, «Greyhound we are always on time.» At each and every step they try to screw their customers over. They should be fired.

I will not schedule any important travel plans with Greyhound again! If I have plans to visit someone and it’s not an emergency, sure I’ll take the bus. I’ve taken it before and was pleased and decided to take it again. However, this time I wasn’t so lucky. I bought tickets from Detroit to Toronto. It was early February during snow season and I checked every 5 mins for any postings online regarding cancellations and called and called the Greyhound bus station in Detroit but never could get a hold of anyone. so I figured that the bus was on schedule and hired taxi service to drop me off. I arrived at the bus station only to find out a note on the door – «All departures are cancelled for the day due to snow, etc.» Why did I have to spend $ 90 on taxi to find this out! I had a flight leaving that day from Toronto and going to Europe. They are irresponsible and uninformative. With last minute changes I had to use my car to get to Toronto in the unpredictable weather and I spent close to an additional $ 500 (taxi, parking@ the airport, gas, etc). Luckily it worked out, but it put a lot of stress on me for the whole day. If they would’ve informed me I would’ve had plan C (maybe take the train from Windsor to Toronto) but it was so last-​minute that I was pressed for time and spent extra $$$. If I would’ve known that Greyhound was going to be THAT irresponsible I would’ve never bought tickets from them. There’s no reason in this technological era to not inform your customers of cancellations. This is America not Antarctica!

I have not had a good time on Greyhounds. The staff always seems nice enough, the facilities are average, they have nice vending machines at most spots. But there are a few other elements to the scenario that rub me the wrong way. No fault of the company besides over booking buses which turns in to battle boarding or arriving so late you miss your transfer and spend two nights in Billings, Wyoming snuggled up to a concrete bench. They are a very average company that offers a mediocre service and warrant limited merit.
Greyhound bus lines are good for two things. The first is short trips between cities that are unreachable by any other means of public transportation or are less than three hours away by car. I relish in the romantic notions of not having a car. I hate cars, they try to kill me. Day trips to nearby towns full of friends warm my heart. It would be nice to be able to hop on a bus and let greyhound do the driving, but unfortunately the reality is that the bus is a scary proposition when taking long trips.
The second thing Greyhound has going for it is the crowd that rides to and fro. Most of the trip consists of catching a skin virus and an earful of schizophrenic rant. Holy crap. I have probably traveled over 10,000 miles on a bus and have heard everything from riders trying to sell me various chemicals to full murder confessions. Halfway through the trip I always have a sudden epiphany, it’s that people who ride the bus do not know how to book a flight or just got out of prison. I’m not sure what’s worse, a bus shaped sardine can full of tweekers bumming smokes or getting off the bus in the sketchiest part of every major city in the country. That is a whole other ordeal in it’s own. Nothing like being a stranger fresh off the bus getting dropped off in South Central.
The only thing that keeps most people in line over long hauls is the driver. I have seen drivers straight leave «that guy» on the side of the road in bfe Montana. Word gets around when your cousin gets left sucking dust for telling the driver off or being insanely drunk. Props to the drivers who keep it on the road. I give them 5 stars. «Either your on the bus or your off the bus, if you’re off the bus, your omnibus.” —

bus was to depart at 12:30PM. I left at 1:30PM. Heard the bus finally showed up at 2PM
but I was gone by some other means.
the area was not as seedy as other Greyhounds, and there was no odor coming from the
bathroom like the one in Cleveland OH
Service at the desk was good. The line got long and another person came out to help get
the people moving thru.

Had a friend who was doing some holiday travel via the Greyhound to save some money. She needed a ride so I decided to drop her off and stick around during the wait. Something you can do at the bus station that you can no longer do at the airport.
I have to say I was very surprised by how clean the actual place was. It looks reasonably well maintained and the staff was courteous and helpful.
Of course, that’s not to say the place wasn’t filled with all kinds of characters, including the toothless gentleman across the way who was rolling his own cigarettes. I wondered to my friend how many of those people were there to ride a bus somewhere to meet someone they met on the Internet.
While I can’t say I’d choose the Bus as my normal form of travel, many of my preconceptions where proven to be incorrect.