Jorgensen Ford

Just moved back to the land o’ Ford from the West Coast, and our beloved Focus needed a belated look over and oil change, post cross-​country journey. After recalling that my Grandpa bought his last vehicle at Jorgensen Ford in the early ‘80s (a yellow Ford Fairmont!), my nostalgia and proximity to the dealership took me to their service department. So glad I trusted my gut.
My toddler and I were greeted by extremely friendly employees, who offered to drive my vehicle over to the correct area (so I wouldn’t have to load the kid back into the carseat) after I went to the wrong part of the building. We were guided to the proper section and helped there by a very nice young man. I wish that I’d gotten his name, but he didn’t have a name tag on. Highest props for his awesomeness.
My daughter liked that there were windows where the work was being done so she could watch. Definitely helped keep her occupied. The fun employees also were a great distraction to help the time pass quicker for her! We had a short wait for being a walk-​in without any kind of an appointment, and were in and out in about an hour. Also, the entire place was very clean and bright. Very unusual to come across in all of the auto shops I’ve been in over the years.
My only very small (and I mean tiny!) suggestion is that they up the ante and add something more than a pot of coffee with powdered creamer. It was nice to have water and coffee there, but it wasn’t the best java. Guessing that there is probably a vending /​coffee machine somewhere on the premises, but nothing in the waiting area where I was. I know, I know… it’s a bit nitpicky and by no means changes any of the fantastic things, but it’s something that would just be nice so I thought I’d mention it. Not a necessity.
Every single employee that I came in contact with was ridiculously kind and I’d (hands down!) recommend Jorgensen to anyone looking to service their car. Definitely will trust them with all of our future business. When it comes time for us to purchase another vehicle, we will certainly come here as well. Thanks, guys!

Sold me a 2004 Ford Escape (used/​as-​is vehicle about 4 yrs ago) that was unsafe and had serious rust damage to body/​undercarriage covered with tar that they DID NOT DISCLOSE.
Entire body is rusting apart now (and I wash & wax my truck religiously).
The tar fell off this winter exposing large holes that allowed exhaust to travel into the cabin of my truck, and I relied on this vehicle to transport my baby, which I didn’t know was placing her at risk! Now I can’t even put her in it!
What kind of a horrid place does this?! My baby could have health problems after the exposure now!
How about TELLING your customer about the damage! How about reporting repairs to car fax! How about some responsibility for customer safety!

This is the 5^th car we get from Jorgensen, I recently leased the 2014 fusion and I’m extremely satisfied with the car, and also the great customer service. The sales person that was working with me was also very helpful in explaining all options and they managed to give me the best deal for my dollar. Definitely recommend them. Thank you again for the awesome service. :)

I have purchased or leased 3 cars from Jorgensen Ford now, and each transaction has been great. Tim Jorgensen took care of me himself the first time. They gave me a screaming deal and the process was quick and painless. The second time was the same. The third transaction took the better part of an entire day, but that wasn’t their fault. They got my payment down to what I wanted, it just took a lot of finagling. Unfortunately I can’t remember the name of the finance guy. Vince was my salesman and was awesome. I’ve recommended Jorgensen to every person I know, and if I continue to get the same level of service, I will continue to do so.
Thanks, guys!
PS — the car care kit — was that a nice «Thanks for doing business with us» gift or a «Take better care of your car» hint? :)

I have to give credit where credit’s due. This site is a valuable platform for communicating customer experiences to business operators.
Case in point: my previous review of Jorgensen Ford. Tim Jorgensen personally contacted me to see what he could do to rectify their mistake. He apologized, simply admitted that one of his staff members had made a mistake, and asked me what he could do to make it right.
I was floored. Since moving back to Michigan, I’ve found that it’s rarer here than in other places of the country for people to admit that they made a mistake, and Tim’s actions on behalf of his company was a breath of fresh air.
So, just goes to show you that the squeaky wheel gets the oil. In my case, I squeaked, and I got ten free oil changes in exchange. Not a perfect world we live in, but a simple acknowledgement goes a long way. I can recommend this car dealership in good faith.