R & L Color Graphics

I used R&L to create and print obituaries for a funeral for a close family relative. First, let me say that the final product is absolutely beautiful. It’s just everything you have to go through to get to the final product that was stressful. We went into R&L with a thumb drive containing all of our pictures and written material that we wanted in the obituary, and we provided a sample obituary that we wanted them to use for the format. We talked extensively with R&L concerning the color scheme, preferred font, and layout of the obituary. The saleswoman (although very pleasant) kept forgetting my deceased family member’s name and I kept having to repeat it. She also kept forgetting my name, which was also very irritating. I found myself having to go over again and again the details of what we wanted, which is stressful in any situation where you’re paying your money for a service, but even more stressful when undergoing the pain of losing a close family member and making funeral preparations. When we went back to look at the proof, it was as if they had forgotten what we had previously discussed and we had to spend more time editing and going over what we had already discussed with them at length. In the end, the obituaries were near perfect and we received many compliments on them but I would recommend R&L ONLY if you are willing to stay on top of the salesperson and are okay with repeating instructions. Otherwise, you may want to go somewhere else.