Gatway Express Limousine Service

The staff at Gateway Express Limo makes sure their customers get excellent service. From booking to the ride to payment, working with them was extremely smooth and at a reasonable rate. I highly recommend this company for hire if you’re looking to spend a night out on the town.

I have to say, I was so happy I was able to get a limo 5 days before prom for my daughter. I gave my deposit over the phone on my credit card. I told her (anita) who was helping me said I was set. I told her to email me all the information, time pick up, cost, deposite, address, etc., she said ok, so a day pass, no email. I said to myself, I’ll wait till tomorrow. Tomorrow came, still no email, I call her, she said she was busy that she will email it to me tonight, I said ok, fine, thank you. Next day, no email. So I called her again, mind you, prom is Saturday, I’m calling her back again on friday. She answered, I told her about the email, she said that I have to cancel due to no drivers want the job. I’m thinking, wtf. It’s 12pm ok, she didn’t call me, I called her. If I didn’t call her, when would she call me. I was furious. What kind of service they run there. i wish they could of told me way sooner but they didn’t and now my daughter was crying and I try calling other places and every one was booked. So I would stay away from this company. It broke my daughters heart and mine.

Finally got a call back, and while still unsatisfied, I appreciate the company attempting to resolve this issue. They’ve agreed to refund 5% of the 10% charge from using a different credit card than the deposit was booked on. The driver said that he had told us there would be a charge to use a different card, but that he didn’t know what it would be. I don’t remember this, nor do any of the other 3 girls that were listening to him.
Moral of the story, the limo gets you point a to point b. Not a wonderful limo experience, but good enough. MEMORIZE THE CONFIRMATION EMAIL. Seriously, it’s long, but make sure you read it the whole way through. Instead of instructing their drivers to know information about their credit card charges, they insist you should know better.
Use this service at your own risk. But if you do, definitely understand all the hidden ways they can charge you after the fact.