Sprint Store By Direct Store

Now this Sprint store has the right rating, but i think it should be 1 star. Where to start, well since I live up the street from here I typically have been coming for the last 5 years when I have a problem since its also a tech store as well. I will not be returning back though as I have some MAJOR gripes about this place. First and foremost I came in looking for a solution to a broken phone and thought the gentleman helping me had one. He added a fifth line for zero dollars and I told the guy I wasn’t looking at raising my bill, no problem right. Now I can see the bill is $ 40 dollars more, what… the…hell. Not only that but he took me off my freakin framily plan, the one that doesn’t exist anymore because it was such a good deal… GONE! Now im really pissed cause I dont have my plan anymore and now im paying $ 40 dollars extra, not cool.
Secondly, I had a problem with my daughters phone as it wouldn’t go past the start up screen anymore. Took it in to this exact same location and the, im assuming store manager helped me. He took it to the back and told me I had two options, go through insurance or I cold upgrade one of my lines. This isn’t my first rodeo though so I told him that didn’t sound right. I told him that since it is a mechanical error that the store should be able to order me a new phone if it is malfunctioning. What was the response that I got? «I am sorry sir but sprint does not do that anymore as it cost the company a lot of money to do this. They discontinued it and these are your only options now.» Again, that did not sound right to me so I told the guy that I would have to think about what I wanted to do. Fast forward to me going to a corporate store, telling the associate the same thing the other guy told me then I get «What the hell was that guy talking about? Of course its a technical error, not on your part, let me see what we can do.» You know what, it was a glitch with the phone and they ordered me a new one as soon as they knew they couldn’t fix it… no insurance necessary.
What a bunch of crap this third party company is feeding me. I cant believe that these people running the stores here get away with this crap. Now I got a larger bill that Im not even sure what to do with and was almost in the same situation because someone wanted to make a sale and not help me. I am so frustrated with this third party company that I had to let other people know.
Dear God please stay away from this store. It not a matter of customer service, they are very pleasant and kind. The problem is the lie to you in order to get the sale and it ends up costing you. A higher bill and more money out of your pocket, what a joke. STAY AWAY!!!

Worst experience ever. don’t waste your time and money there they ripped you off… if i can give them a 0 i will do it 0

Extremely disappointing customer service. Employees were a portly shaped Mexican man with a lisp or he just enjoyed talking very femininely. Also a middle eastern perhaps training another employee. waited 10 minutes before being greeted with a «hey will be with you whether these other people are finished»…ya I figured. took you 10minutes to say that? These guys must be incredible sales man because their appearance and lack of service are very unwelcoming.

My note 4 was freezing so I took it the sprint that had a repair center in Diamond bar. I waited there for 1 hour. The technician said that my phone had water damage. He opened my phone and he he showed me that my phone had rust. I told him thats impossible, my phone never been in water. My phone was working but freezing. The technician said that he can’t give me a new phone because my phone had water damage and I have to file a claim through my insurance. A week after my phone stoped working so this time I took it the the repair center in Rancho. The technician said that my phone has no water damage. Theres no sign of rust. Theres stickers inside your phone, if it gets get it changes color. The technician in Diamond store showed a phone that wasn’t mine. Trying to stick me so they don’t have to give me new phone. I told the technician in Rancho Cucamonga what happened, so that give me a new phone but not only a note 4 but a note 5 plus a Bluetooth speaker worth 199 for all my troubles. So never go store in Diamond bar for repairs or to see a technician, go straight to Racho Cucamonga.

Awesome customer service! Hitesh Jaggi is very helpful informative and detailed. They went above and beyond to meets my wants n needs.

If I could give this store zero stars, I would!
My phone attempted to install a system update yesterday and froze as it was restarting. I took the phone to my local store that does not offer diagnostics. After my store (which is great BTW) attempted everything they could, I was sent to the store in Diamond Bar for diagnostics.
Well, I get there and an employee by the name of Yerald Batres took my phone in the back to look at it, as he’s the «tech guy.» After being accused of exposing my phone to liquids multiple times, he looked at my phone further. The phone supposedly heated up to the point that he could not handle the phone. Instead of setting it back down or not picking it up further when it was hot, he dropped my phone causing the glass on the back to shatter. I get it, accidents happen, but if it was really that hot, he should not have handled it and they offered no resolution beyond ME paying the deductible to get a replacement (refurbished) phone through insurance. By causing physical damage to the phone, it voided my warranty with Samsung and they will not touch my phone. I took it here in the off chance that it could be recovered so that I could get the pictures of my son back but now I’m left without these pictures and with a $ 200 deductible.
The manager knew that this happened and it didn’t say a word, not even after Yerald informed me of the incident. Worst customer service ever! Will never return to this store and will tell everyone I know not to go here either.

Been going here for years. They’re always extremely helpful. Sometimes there’s a bit of a wait so just stick it out. Grab a drink at Starbucks next door and just relax. Do your research so you can keep your conversations shorter and aren’t surprised. They don’t try to trick you, it’s your own fault if you don’t read up first. You’ll have a better experience if you do your homework first and then ask more detailed questions when you get there.

The staff is excellent. They are very helpful and knowledgeable. I would highly recommend this store to anyone.

Went in today with my boyfriend just to look at family plans and the guys were really nice and answered all of our questions! They made sure everything was clear and went over everything just for clarification. Ask for Alfonso, he’s beyond helpful!

I don’t know what the problem is with the store and/​or it’s employees at the Diamond Bar Sprint –I have NEVER had anything but a TOTALLY GREAT experience here and top notch service –Mark has always been the best whether it has to do with a purchase, a explanation, or tech service and now I can add Eduardo to that as well –Alfonso was also great ! I live just around the corner from the Chino Hills store and won’t take my business there –my business will always be in Diamond Bar –They seem to always go the extra mile !

The fellas are all around helpful and kind. but EDDIE, he is amazing. Went above and beyond, he deserves a raise in my own personal opinion, i left extremely satisfied last night. I know where to come back to for any issue with my phone in the future because i know that i will be in awesome hands.

This is absolutely the worst electronics experience I have ever had. I tried to Unilocal this place months ago. I was yelled at by an employee. Given a bad phone. When I complained I attempted to contact the district manager and I was blown off. I obtained the email of the owner he also blew me off. We all work very hard for our money, and I was only trying to get an apology. This store is own by the North America Wireless. Please do not shop at this store if you desire quality service.

This review is about two visits here. First visit was Fall ’14. Brandon assisted in transferring content from one phone to another. I was on a personal time limit and didn’t have enough battery to complete the transfer. Brandon explained in detail how to complete on my own and let me borrow the store’s battery until I could return from my trip. He had done so because he knew I was on my way to the airport and wouldn’t have the opportunity to charge my own battery. That’s a customer WOW.
This past Mon., I rtn’d to this store specifically because of my first experience. This store is not local to me. Actually, there are 4 others that I can travel to without the use of a freeway and yet my family and I trekked to Diamond Bar.
Eddie provided terrific product knowledge. He asked open ended questions to make sure he was problem solving my needs. I purchased a phone and accessories. Transferring my content, prepping my phone, helping us get a less expensive plan that met my family’s needs… really, this was super. And, his friendly co-​workers supported him every possible way.
Our daughter would like to add their restroom was clean.

Not an authorized dealer. They will charge for a sim card whereas a dealer gives it to you for free. Also they ask for cash which is really strange.

THIS. STORE. IS .THE. WORST.
Went to the Sprint store May 19, and the goal was to transfer all lines of ownership from me to my mom. We left the store leaving comfortable thinking that everything went smoothly and I had no issues. Nope, I was wrong, because the employee f’d up. He didn’t transfer all lines, he only transferred my phone to my newly created mom’s account. It wasn’t brought to my attention until I was still being billed, and I called Sprint customer service and they informed me that this needed to be resolved in the store. So my parents go to the store and they can’t even help with the problem at hand, they could only fill out the online form, and to handle the issue immediately the we had going to the Corporate store in Chino Hills.
Save yourself the headache of dealing with these people and go to the corporate store.

Absolute worst customer service! I have been a customer for spring for about 11 years and I have never ever been more disappointed with spring. The «manager» louis has the worst attitude I have ever experienced. He was not helpful at all. I was being helped by brandon and he didn’t really explain anything that I was asking for. I said I needed help with my gps because it was working and louis just jumped in and said ITS JUST THAT PHONE (GALAXY S3) he made it seem like my phone sucked when all I sew on tv is advertising the galaxy s3. Brandon kept changing settings on my phone and instead of going stead by stead with me with what he was doing, he would just say «what else» … I called customer service and then found out they are a 3^rd party but honestly they still represent sprint and I am this close in cancelling just by this horrible experience. It sucks that I live 2 minutes away from this store but just because they have the WORST customer service I have ro drive 15 minutes to the next one. NEVER GOING BACK AND FrOM WHAT I SEE IM NOT THE ONLY ONE! I also told the manager louis that I was going to go on Unilocal and tell them about my awfuk experience and he said and I quote «SO WHAT YOU GOTTA DO» woooow

Where should I start? This store is the pits and should be ashamed to be in the retail service. I walked in today 02÷15÷13 in order to request repair on my EVO that had streaks across the screen. An employee responded by saying it isn’t covered under your insurance because it us considered as physical damage. The key was my phone didn’t even have a scratch on it and after claiming this, they responded as it doesn’t matter. I said this is BS, and the girl flew off the handle, I left another phone for a diagnostic and in the interim called Sprint Customer Service. They said that my phone should be covered and repaired and said they would note my account. When I returned to relay the info., the employees refused to review the notes and said the corporate office was wrong. Furthermore they said my second phone wasn’t covered as well due to water damage! Negative. I drove to Ontario on Central to visit the corporate sprint store, within 5 minutes they ordered both brand new replacements. The ruddest, uneducated, ignorant, self absorbed, people I ever met. Stay away from this store at all cost. I initially thought they were racists, but just figured out they were ignorant people with no respect for themselves and other people.

Absolutely horrendous customer service. I went in to transfer contacts from my old phone to my new phone — the employee goes inside for five minutes, comes out, and tells me that my charging port (which I’ve never had issues with before) is not working and that there is no way to transfer my contacts. He completely dismissed me and did not try to help whatsoever. I left the store, drove 7 miles to the next Sprint store, where the employee not only helped me transfer my contacts, but noted what accessories I would need for my iPhone and what not. Obviously this shows how lazy and inconsiderate some of the employees are at Diamond Bar’s Sprint store.

I went into this Sprint Store on Saturday March 31^st. My two year old HTC EVO wasnt charging right. So I went to a store that in the past i didnt have any issues with. I often wondered when I go in there why they have such a high turn over cause the employees dont seem to be there very long. Anyway I go in a get pretty good service at first, found out my charging port had been damaged and it needed to be replaced. Only problem was that the entire motherboard needed to be replaced, and would take about 3 days. I saw that they had a deal on the Samsung Galaxy II which has the dual processors so I figured what the hell. I had to make three trips there cause they didnt have the phone in stock then I had to wait for Sprint waive some upgrade fees. So, on the third trip I finally get the phone. On Monday, while attempting to use the hotspot, I kept getting thrown off the web. This problem continued on Tuesday so I called the store and explained the problem. I spoke with a female voice that informed me that a tech would be there until 7pm, and to drop it off. i responded there. I arrrived at 615pm, and was met by an extremely rude younglady that was loud and very non understanding. She told me to come back tomorrow after having a whispering conversation with another employee while i was trying to talk to her. She totally discounted my words. I have been a Sprint customer for manys years. I have spent thousands of dollars on cell phones and cell service. So I dont feel like I should be treated as if I was picking up a pre paid phone. I informed the younglady that I wasnt simply going to wait until the next day. I came very close to cancelling the sell and my account. But, who doesn’t need a cell phone. So after more disagreement, the guy that sold me the phone walked in the store after his break. I explained my concerns and he replaced the phone. Until they deal with this employee, I don’t think anyone should shop there. I have called the customer care line for Sprint and have called to speak to the manager of the store. Customer care of Sprint wanted the employee number of the employee. So, I called back to the store and they refused to tell me her name. They stated that the manager would call me and interview me regarding the events. As of 4÷6÷12, at 115pm I have not received a phone call from the manager. I believe they are attempting to keep it within the North American Wireless circle. I highly do not recommend this store. I gave it a one because this site wouldn’t allow me to give it a zero

They used to be really nice in helping people out when your phone had an issue or you wanted to port your old phone book in, but now (especially during the holidays??) they were super unfriendly and wanted to charge $ 35 for the service! Don’t you WANT us to buy new phones?! The guy really wasn’t very nice either and thoroughly enjoyed rolling his eyes at my father. Ugh. Your job is customer service. You can’t be telling the customer they are wrong! You should apologize they were misinformed but new policies etc etc. Downhill for you, Sprint!