Moore Vacation Rentals

My name is Danny Hansen and Me and my family love Moore vacations rentals! We have always had the best stays at the beach houses and have always had exceptional service when it comes to dealing with Carolyn at Moore vacation rentals. We will continue to use this company for years to come. Thank you!

Go to VRBO! I’ve rented houses from Moore Vacation Rentals on many occasions but never again. Each time the homes got dirtier and dirtier. I don’t mind paying a cleaning fee, but I then expect the property to be clean. I see more and more properties that used to be advertised on the Moore website that have moved to VRBO. I wonder how often the property owners come to check on their homes. The last home was so bad that we had to go buy a blow up bed and sleep in the front room. The dirt build up under the bed was atrocious. Make sure you wash all dishes and utensils before you use them.
Just don’t…

DO NOT RENT! Seriously this lady needs to retire. So incredibly rude and unprofessional. Not to mention practically impossible to get ahold of, why on earth would I want to give you my money/​business?! So glad we went elsewhere. Quit your day job lady!

We rented the Sand Dollar property for the weekend. Carolyn and her daughter were very polite and accomodating! The unit is quaint but fit our family of 5 plus our dog just right. Everything you need is there, cookware, silverware, cups, board games, blankets, alarm clock, hair dryer and more. You just bring your own sheets and towels (wouldn’t you want to anyways.). The house does have a nice view of the ocean and you can hear the waves crashing. The walk takes maybe 5 minutes (take the path down Bumblebee Path for quicker access. We rented one of the lesser expensive units and honestly did feel like we were lacking anything or had a need for a bigger place. We will be back!

carolynn is amazing, very helpful. dillon beach is quaint and quiet, houses reflect that. houses are always have everything we need and lots of dog friendly houses are available. carolynn lives right in the ‘village’ so if something goes wrong she is right on it.

So we rented hazel’s haven and the place was alright, if they just put a little work into the place it could be nice. When we got there there were dead ants all along the wall which were sprayed and left by the cleaning people, the shower door didn’t close, there was sand on the couch, and they place just didn’t look that clean. When we left there is a list of everything that needed to be cleaned before you left which was EVERYTHING!!! We left that place cleaner than when we got there. When I went to check out Carolyn’s daughter was there and I asked her about the cleaning fee and told her about the condition of the place when we got there and her response was that we should have said something about it when we got there and her sister is the one that does the cleaning. If I knew that we were expected to do all the cleaning and still pay a cleaning fee I would have never booked there. Oh well live and learn next time we will not rent from them :(
I left amessage for Carolyn when we renturned about my concerns and she never called back. I just got my deposit back 2 and a half weeks after our stay minus the cleaning fee.

I have rented homes from Moore Vacation Rentals before, and there’s always some sort of snafu. The rental prior to this one, they actually called a few days before the trip to tell us «Ooops, we accidentally double-​booked this house, and you’re odd-​man out!». On my most recent rental, «5 Summer Place», a.k.a. «The Adler Cabin», we arrived to find a very distasteful parking situation. We had to shoehorn our car up against a cinder-​block wall, and pray that it was still there in the morning. The house smelled very badly of a combination of bleach, mold and must, and was not very clean at all. Furniture was VERY hodge-​podge, second rate and ill-​fitting. The refrigerator was rusty on the outside and smelly on the inside. The windows were leaky, drafty and noisy. I was about to walk down and tell them that the place was unacceptable, when my girlfriend prevailed upon me to «just try to enjoy it» and to give it a chance. The one nice thing I can say about this house, is that it does have a pretty nice ocean view from the small back deck. Be careful which boards you step on though, because some of them are rotting through. The bottom downstairs sleeping area is a stuffy, stinky shop of horrors. I wouldn’t even make the wee ones try to camp out down here. This could be a nice vacation rental after about $ 100,000 worth of upgrades and modernizing. Otherwise, I’m here to caution you to avoid this rental like the plague. Very, very sad that Moore Vacation Rentals doesn’t offer a place on their website for feedback on the houses. It would have come in handy in this situation. People should know about this dump. I think I’ll try VRBO next time, instead. Oh, they took $ 50 from my deposit for cleaning, too. The capital irony, is that we left the place cleaner than when we arrived!!! I will concur with other posters, that Ms. Moore is a very nice lady. This post is not meant to reflect badly upon her personally in any way.

I have rented two homes in the village area of Dillon Beach through Moore Vacational Rentals over the past several years. This is a very casual but effective rental business — and because of the very small-​town community of Dillon Beach, very appropriate. I have found Carolyn Moore efficient, helpful and kind. Email worked well to be in contact — never had need to call them before. The houses have been ready for me, basically clean and well managed. Each house is individually owned and so, every house has its own issues and level of how well furnished and stocked the house is when you arrive. I’ve always found the houses very basic, but clean, comfortable and good for a week of hanging out and going to the beach, which is what you do in Dillon Beach. If you want fancy or high-​end, go up the highway to Bodega Bay, where you’ll pay al teast 50% more. I’ll take Dillon Beach with its quiet, darkness and hometown feel anytime. And will continue to use Moore Vacation Rentals, with whom I have had a good experience.

If you are looking tor a quiet beach vacation without all of the commercial, crowded, urban character of the Santa Cruz — Monterey area, then Dillon Beach is for you!
We stayed in Sea Whispers, and everything was perfect! We had a panoramic view, a kitchen with all the appliances and stuff that we needed for our meals, and a great time on the Sonoma Coast.
Bonuses included a garden «play house» in the back, and our daughter got to sleep on a different floor from us (separate bed and bath upstairs and down), which she thought was a real treat!
Everything about the arrangements was very reasonable, and all that we could have expected.

I have rented other houses at Dillon Beach through a different property management and had a great experience so I was not prepared for what lay ahead of me. When we arrived at the house and it looked nothing like the photos. Missing furniture and not as homey looking. Whatever I can deal with it. Then I step into the bedroom and see that the «full» bed takes up the ENTIRE room. There was no place to put our luggage or to even walk around. The mattress on the bed was an even worse story… it had two long groove in it where it had been used for maybe the last 50 years. It was truly the worst bed I have ever seen. The rear deck railing was barely attached and extremely unstable. We had to caution the kids to not lean on it or use it as support. Non of this even begins to mention the filth in the house. I had to clean the house (mostly the floors) before I was comfortable enough to relax in the house. There was no washer or dryer we had to drive to Petaluma to do our laundry. We paid for the house for 8 nights and were left with one small bottle of dish soap, one roll of paper towels and two kitchen towels. Basically this house looked unloved and neglected. We left two days early because we could not deal with the house any longer. The house was cleaner when I left then when I arrived. When I turned my key in early they didn’t even ask why. I’m sure they have heard these complaints before.

They have nice looking homes and I WOULD like to rent from them, except that they never answer their phones and it takes about leaving 4 messages to get an actual call back. So that makes me uneasy thinking about how hard it would be to communicate AFTER i book with them. And when I finally did talk to someone, I said in a light-​hearted, friendly way, «it’s so hard to get a hold of you! i tried calling you so many times! :)» the woman on the other line said in a very dry way, «well you have me on the phone now. what do you want to know?» yeeesh. forget that, i’m going w/​someone else.

So, if I had written this review after any of my four or five previous rentals, it would have been for five stars. As it is now, after my most recent experience — a zero star experience if ever there was one — it’ll average out to just two.
First off: the owner and operator of this company, Carolyn Moore, is wonderful. This is not a review of her; she’s friendly, helpful, kind, pleasant and professional. However, the owners of the homes she rents out are not nearly as together.
This past weekend we rented Hawk’s Hollow, advertised as including washer and dryer, dishwasher, and something called an «ocean view.» There was none — trees have grown up to occlude what was a few inches of ocean visible from the dining room deck. But that’s OK; not a big deal.
At least she sent someone out relatively quickly to turn the water on, since there was no water when we first pulled up, even though they knew when we’d be arriving. That was kind of weird, but Carolyn addressed the situation quickly as she always does.
The dishwasher, though, couldn’t be used, as nobody had left any dishwasher detergent behind for us to use. Fine, we’ll just buy our own. No big deal, even if the local shop charges double what a Safeway would.
Maybe we can wash the sand out of our socks and swimsuits … but no, there’s no laundry detergent either. No problem, we’ll buy some.
Tonight, we’re going to grill! … but no, we’re not, because the electric starter on the grill is broken, and there are no matches anywhere in the house. No problem, we’ll go and buy some at the store. Actually, no we won’t, because the store closed early for the holiday weekend.
And if you have kids, please skip this house — it’s a mess! The nail strips along the edge of the stairway and hastily-​installed laminate floor pull up with just a touch, exposing bright shiny sharp nails to baby hands and faces and knees. And some of the furniture — including an inviting rattan loveseat near the TV — have huge nails sticking out, right into your elbow as you settle down to enjoy the baseball game. Ouch! Sorry if I bled on your sofa, but there were no bandaids available.
I spent 10 minutes with a spoon — there are no tools available — trying to bend the nail back into the frame of the chair so my child wouldn’t be stabbed with it, and couldn’t; I ended up just pulling it out entirely. The owners can thank me later.
And don’t even get me started on the infestation of pillbugs that this house was home to. Or the fact that of all the houses we’ve ever rented, this is the only one missing games, books, or even basics like pencil & paper, or that the «landscaping» was an untended patch of weeds and deer droppings.
I might use Carolyn Moore again for a rental in this area if she gets a bit better about vetting the properties she rents out. But I’d never, ever, ever rent this house again. Not even if she paid ME.