Allyson Farrell OD

Depending on what staff you may get greeted by, you may get lucky and get a semi-​friendly employee. Overall rude customer service! Don’t try calling the office because if you get someone in particular, she will automatically put you on hold. As i sat in the office one day and watched her nonsense for about an hour.
Federal law states you have the right to your own Medical Record, but getting a copy of your prescription is worst than pulling teeth! They gave us two incomplete prescriptions and took their time doing it. The store in which it took those prescriptions looked at us with amazement? they know better. They DO NOT, let me repeat DO NOT want you to buy your product (contact lenses, frames) anywhere else they will give you an excuse that the Dr. isn’t in to write the prescription, yet they created a nightmare out of coordinating my benefits, charging for product and services that didn’t even have a prescription written for it, because remember the Dr. didn’t have time to sign. They billed and received payment for this. go figure.
I Had to go straight to my insurance (VSP) to investigate this and were demanded to reimburse them for my plans.
Please save your self and family the trouble and keep shopping around for your family optometrist!