CubeSmart Self Storage

My experience with this location started off a little rocky, however once the store manager Frederick Ballinger looked into my situation things started going right. He continuously checked in with me, updated me on the progress and gave me his word that he would look into things and he did just that. He fixed the original issue and went above and beyond with his customer service. It’s nice to know that customer service still exist and that there are people like Frederick still around. I greatly appreciate his help, dedication and constant communication with me. I highly recommend the staff as well at this location as they truly treat you as a valued customer and work for you, instead of the company.
In regards to the storage units, they are well lit (in my case as I am in the basement with climate control). I am having my movers move me in tomorrow, however I have already filled out the necessary paperwork so there won’t be any issues tomorrow. I was told this in advance, as your movers aren’t even allowed on the property until the paperwork is completed, so make sure you go the day before to get everything situated and completed.
Frederick even checked to make sure all my codes worked and even gave me a tour of the place, as I will need to access the facility before the office opens.
Someone previously mentioned something about insurance, most storage places do have you get renters insurance and if you have car insurance, it’s usually beneficial to add a policy onto your own personal account as it is cheaper and you usually get a discount for combined policies. Also, to save additional money, I would advise buying a lock from Amazon, as I did. this way you are only paying for your unit and the admin fee when you first sign up for your storage locker.
They do offer coffee and tea and in my case were willing to stay just a bit later to make sure I was all set up for my move in tomorrow. The one thing that really sold me about this facility (not sure if it’s at the other one’s) is that you can borrow a moving truck from them. It’s great for short distant trips, to bring items home, but for a long haul move, I wouldn’t suggest it as it gets pricey after a few hours.
Overall so far I have had a really good experience, just know if you have a problem, speak up about it and from what I have noticed is that they will go above and beyond to fix it for you.

The Good:
I lost the key to my lock, and they couldn’t have been nicer about it. The guy on hand cut my old lock for me without flinching, then let me buy a new one. Plus, my stuff was fine after being left alone in the unit for six months.
The Bad:
These guys are masters at nickel and diming with costs that are revealed only after you’ve booked a unit and show up with your stuff. For instance, it turns out that they require you to have insurance — which they conveniently sell for an additional monthly fee. Likewise, good luck avoiding a «convenience fee» when you pay your bill each month — it’s an extra $ 4 to pay via their automated phone line and an extra $ 2 to pay online. Also, rates appear to automatically increase after six months.
Additionally, you’re in trouble if you show up with movers paid by the hour if all you’ve done is book a unit online. There’s a lengthy (i.e., hour long) check in process that must be completed before you can access your unit. Unfortunately, CubeSmart doesn’t tell you about this when you book, and they won’t expedite the process even if you’re in a pinch.

I had a storage unit here for 2 years (am leaving only because I no longer need storage) and could not have been happier with the service and professionalism I encountered the entire time I rented. (Particularly from the General Manager, Monique who I interacted with most)
You have 24 access to your unit, it is climate-​controlled, well-​lit and they even have music playing in the units so it doesn’t seem like the last scene from Raiders of the Last Ark.
Facility is right off the I-​495 and just a mile from Andrews Air Force Base. (Not sure if they still offer it, but I got a military discount when I started leasing)
All my correspondence via email and phone was responded to promptly. The office even called me early in the month when I let them know I would be leaving later that month and prorated the rent to save me money without me even asking!
If I ever need storage in the area again I would return without hesitation.

I’ve stored my things at other facilities and I’d have to say that Cube Smart — District Heights is the best so far.
Initially, I screwed up my online reservation by entering an incorrect phone number so when I arrived to the storage site, I’d lost my reservation (not sure why I didn’t get an email). The site manager Dave quickly got me a new reservation, while the general manager, Monique got me signed up. Including Dave (the third employee I’m aware of), they were all friendly, offered me tea/​coffee/​water and made me feel comfortable.
The site has both outdoor and indoor storage. My space was clean but did not have a working overhead light initially available. There are multiple carts/​dollies so I’ve yet to have trouble moving my things in or out.
Since the site is not manned 24/​7, be sure to take into account the operation hours for services/​access. This includes:
–Having an overhead light installed in your space. In my case, the hallway lighting is adequate.
–Bathroom access, since the only toilet I am aware of is in the office that closes when the staff leaves. It was clean, BTW.
–While there are security cameras, you are own your own once the office closes and the staff breaks out. I drove up to the access point after dark. There was no outside lighting and the fence is jump-​able from the outside: let’s just say I wouldn’t have my daughter go there alone after hours.
–The site is NOT open ²⁴⁄₇. I was able access the site before 9PM. But after trying to LEAVE at 9:02PM, my door/​driveway-​gate code stopped working! Fortunately, I was able to get out after calling Cube Smart customer service, who then contacted one of managers to help me escape.
Again, best storage facility I’ve used. Highly recommended.