Precision Tune Auto Care

I brought my car in for a basic oil change. I was told they were having a slow day and my car was next.
I have now been sitting here for 2 ½ hours… no indication I am going to be called any time soon.
I don’t think it will be coming here again

This location is one of the most unprofessional lying cheating shops I’ve ever been to! On feb 25 2015 my brother bought my 2001 audi a6 into have checked because of burning oil smell and smoke. Ive come here several times and typically deal with Chad but on this day i called and spoke with Mrs. Lori who explained what services would be done (dye and leak test) and she’d let me know whats wrong. Shortly after having the car Lori calls and tells me its my valve cover gasket and it was going to cost in the mid 500 range to fix. I immediately said okay to repair and we hung up. She calls back saying engine needs to be degreased and quoted me a higher total and i immediately said ok if it will fix the problem! Shortly after Lori calls again saying my spark plugs need to be changed because there causing a misfire and recommended i replace them. I said ok to less expensive plugs she calls again to recommend more expensive plugs so i said yes to them thinking my car is going to be in tip top shape when i get it back because my 500 leak just became a 790.19 fix! Later that day get a call my car is all fixed up and ready to go so i send my brother to retrieve it. As my brother is pulling to a light five minutes later it starts smoking and he calls me in which i call precision and speak with Chad who informs me because of degreasing it may still smoke until all of remaining oil is burned off! So i listen and the next day smoke just overwhelms the cabin of the car making and starts shooting out the hood even faster. I call precision and speak to Lori who tells me to bring it back in and they’ll do a dye test on it! I asked didnt they already do a dye test and she said no because the mechanic spotted the leak when taking the cover off they never did test!!! But charged me for a dye test! On feb 28 Reluctantly i take the car back and I am told too much oil to see yet let dye sit and bring back but possibly could be cam chain (reason a professional does a dye test) so theres nothing they can do for me but to refer me to another with suitable tools they didnt have. At this point I take the car to redds automotive on march 12 who informs me that valve cover was put on improperly and the engine is saturated in oil. Also noted one of the drain pan plug was switched with a ford plug and not an audi. He recommends the replacing valve kit again and changing cam tensioner but says the work done initially was unnecessary if the other parts arent fixed together! I call Precision immediately and explains my situation and they ask me to bring car back! Initially Lori gets defensive saying the other shop is trying to pick on them because there a corp company and there trying to steal there customer! I explained to her the other mechanic advised me to give them (Precision) an opportunity to correct it before thinking having someone to try to fix! She says ok and to bring it back to her in which i did only to be handed back my keys and a sad long drawn out excuse on why they didnt fail me but they did! I explain to Lori I’m extremely displeased and it wasn’t right to let your customer pay twice for the same problem. She expressed she was so sorry and she would see what she could help me with seeing as though they didnt do what they charged in the first place which would have saved us all alot of headache and money! Never hear back from her as always! She called so much when we were in process of transaction but now not a ring! I return to precision on march 14 anticipating to settle this travesty of a deal. As i walk in im greeted by Chad who wants nothing to do with me and i can see it in his face! He was my guy when i was spending but problem customers he must dont do! Weird that hes even a manager because he sat and watched as Lori has atleast made efforts to help and even went as far as telling her i dont deserve a refund! So unprofessional just next time make sure your client is actually on hold before you finish discussing how to rip them off! Honestly i hoped for better this morning but went in expecting the worst and got what i was expecting ! I bought all paper work beginning to end and even expressed to Lori that a partial absorption of the second mechanics bill would satisfy only to be told nope sorry cant help referred me to reach out to corporate if i wanted any results because there done with me at the store level! This has been the most outrageous horrendous experience of my life and even if your company offered me free lifetime oil changes and mechanics! I still would never bring my car back or recommend anybody to step foot in this establishment or any place like this!

I walked in on a rainy day and I was promptly greeted by man at the front desk. I had a lot of questions aboit my car, and he answered all of them. He showed me the options for the oil changes and I got the standard. Cool thing– you can get $ 3 off with a Unilocal check-​in. YAY.
My phone was almost dead, but there was a phone charging station next to the free Keurig coffee. Basically, I charged my phone, sipped coffee, got an oil change, and had awesome conversation for less than $ 20. This is my type of place.
The whole staff was extremely friendly, and although there are car places near my apartment, I will gladly drive to Marlboro Pike for Precision.

I received excellent customer service. My brakes and oil change were completed within 2 hours on a busy Friday morning. I will definitely come back for other services.