Alexton Tile and Marble

Bad experience
They had said they would take 2 weeks to finish our floor and ended up taking 2 months. 2 failed attempts and they finally got in on the 3^rd one.
They installed defective tiles on our whole house. It didn’t take an expert to see how bad the material was. (pics attached)
Such a bad and sloppy job that they had to remove the whole floor. (after much insisting)
2^nd attempted installation– They started to installed it and it was just as bad as the 1^st time. So they had to remove it again.
Finally, they gave us good quality tiles and after 2 long months of us being out of our home and fighting with them, they finished. yey!
However, they wanted us to pay extra for the baseboards we had already paid for but that they had to remove when removing the floor the 1^st time.
We went to their store in Doral to speak to the owners and the guy had a fit. He started screaming and kicked us out. All the people inside his store left immediately. Im sure this whole installation failure was a horrible experience for the Alexton people just like it was for us, but to scream and kick your customers out of your store. That’s too much.

Horrible people! They seem to be professional but when they get the money they never response back to you if you have any claim. The products are very limited and they do NOT have replacement if you need more or if your product have any problem. The owners treat horrible the employers even in front of costumers. NO PROFESSIONALISM AT ALL!!! If you need good costumer services GO TO ANOTHER PLACE.

The service in this place it’s amazing I had a great experience the people are super nice and the prices are amazing… Andrea is an amazing person she has a great personality and she has a great customer service experience… I definitely recommend this place

Fui hace unas semanas a hacer una cotización para un apartamento que compré. Llegue a la locación de su warehouse donde me atendió Andrea, la manager. Me ofreció un excelente servicio, detallado, profesional y completo. El showroom también muy variado y completo en cuanto a tipos de baldosas. Estoy muy contento con el trato y la oferta ofrecida. Definitivamente recomendaría y planearía trabajar de nuevo con Andrea y Alexton Tiles para otros proyectos.

I went to this place last Tuesday with the need of porcelain for a bath remodeling. At first everything was perfect, very nice help by a young lady. When she printed the quote I was trying to get a Contractor Discount since my uncle is the one doing all the work and I have gotten his discount everywhere else. The lady told me that a discount was available but needed the owner’s approval who was on the phone… 10 minutes past by and she suggested that we may leave and she will call me in few hours when the final price was authorized.
This call never came, 2 days later I called the store and she «was busy with a costumer»… Then I drove to the showroom location to see if I get someone able to apply «the pending discount» so I pay and take home the tiles are which was needed to start the installation the next day… Again, the owner was not available, the owner’s wife was not available either, and the rep who «helped me» at first was still busy…
Bottom line: I left without tile and drove to Roca Tile USA at 11 190 NW 25^th ST where I was able to select the tile I wanted and the relevant discount applied on the spot.
PS: I would have buy the tiles with the original quoted price if I would have being told a discount was not available, or just a very small discount apply. Where they drop the ball was in letting me waiting for a discount/​phone call that was never received…

Beware of this company they deserve a negative star rating. They charge you for square footage that you don’t need and deliver less square footage than what you paid for. They are completely uncivilized and vulgar. The owner and his wife have serious issues and should seek anger management classes and psychological help.

The selection at their store and prices were reasonable and that is why we chose them for the condo. Everything was fine until their workers showed up. They quoted a 2 week job and told us not to worry about permits, etc., because they do this all the time, knew the regulations and would take care of it. they quoted a 2 week job.
A month later, and after cancelling numerous times, being late constantly they finally finished removing the old tiles and putting down sound proofing insulation when the initial inspection is supposed to happen, prior to putting down new tiles. The town inspector came and told them that they put down the wrong materials that were not according to code. When we informed the owners about this, and asked them to re-​do it so their own work cold pass inspection, they got upset and wanted us to pay again. We of course refused, and finally got them to re-​do it. The second time they did it, they did it wrong again, and had to re-​do it the 3^rd time prior to passing inspection for this phase of the project.
During all of this, their work was sloppy and they damaged walls (holes in walls) and when we asked them to be more careful in our home, they gave us attitude again.
They finally got around to installing the new tiles (not 7 weeks in a 2 week project), we let them know that they did not lay some of the tiles properly (they were not even and corners were sticking out). We again contacted the owner, Orlando, to express our displeasure. We never raised our voices, but this man began to scream at the top of his lungs. He threatened «If you don’t pay me for my work now, I will bring my crew in with a hammer and break up the tiles and you». This is after we paid him 90% of the outstanding balance and only had a couple of thousand dollars outstanding pending final city inspection, when the balance would have been due to start with.
I have dealt with many unprofessional people, but they are workers who may not care about the company they work for. In this case, it is the owner, Orland, who is driving the attitude. My next stop is the Police station to report the threat.
Do not be taken in by their reasonable prices unless you plan on getting the work done by another company.
The buyer beware credo definitely applies to this business. Deal with them at your own risk.

I hired these guys to install porcelain tile in my Miami Beach condo. At first I was impressed with their selection and reasonable prices. I shopped around a lot and thought these guys seemed like a good shop, plus they have their own installers. I’ve heard a lot of horror stories from friends who had work done at their places where things went horribly wrong, so I was a bit nervous as it was my first time hiring a contractor.
At first things appeared to be going smoothly, once we negotiated the price we agreed that the payments would be paid as follows: I would pay 100% of the material costs upfront, then 50% of the labor costs when they began the job and the remaining 50% of the labor costs after the job was complete. I paid 100% of the material and once the materials were ready and we had received the proper permits from the city I paid 50% of the labor. They started work.
What was quoted as a 5 day job, turned into a 10 day job which was very inconvenient as we were living in the condo while it was being installed. Their installers repeatedly asked my girlfriend for money for the valet at the building regardless of the installation price I had previously negotiated. The installers also used our house as their own, freely drinking Cokes out of our refrigerator and using appliances to heat their lunches without asking. I’m happy to let them use the appliances, but at least give the courtesy of asking first.
They finally finished the job on Friday at the end of the second week and a worker called me to find out when I would pay the second 50% of the install. No firm date had every been set and the work had just finished that day, so I said I planned to come in the next day to pay in full which was Saturday. The next day the worker called me in the morning to ask when I would come in, I said in the afternoon. A little while later I had some family issues arise and I called the shop and spoke with the worker I had been primarily dealing with. I said I had something come up and was wondering if I could pay Monday on my lunch break, it would be easier than driving out to Doral that day. He said sure, no problem.
I continued on my day like normal. I left my phone charging at the condo while I was dealing with family. When I returned I had 6 missed calls and a hate filled voicemail from the owner, Orlando, accusing me of being a dead beat and not paying. He demanded I come into the shop that day to pay. I returned the call the moment I received the missed calls and one of his workers said he was unable to speak but Monday would be fine for payment. I demanded he call me back, as I was upset that he would treat me this way since I made plans to pay on Monday which his worker said was fine. In addition, we never had a concrete day on when I would come in and I had paid in full as agreed with no issue for both the material and the first 50% of the labor.
When I finally got a hold of the owner and voiced my displeasure about the way I was treated, he screamed at the top of his lungs, threatened to call the police and demanded I come down to his office immediately to pay (Easter Morning). I was very confused. Since English is not his first language, I handed the phone to my Spanish speaking girlfriend hoping she could cut through some of the confusion. He began screaming at her and then put his wife on the phone who continued to scream at her. They both called her a Psycho and the owner demanded I show up to his shop immediately in a very threatening way. He was screaming so loud you could hardly understand what he was saying. He kept saying he would call the police.
It was one of the most unprofessional things I’ve ever seen. In addition, that same day after he screamed at my girlfriend and I, I found they did a sloppy job on the install and forgot to grout behind my tile baseboards in my utility room (I previously had not noticed that) and one of my tile baseboards fell off in my closet. As the situation had mysteriously turned confrontational I demand the work be completed prior to payment. They fixed the work that Tuesday and I paid the following day, Wednesday.
Now, 2 months later, one of my tile baseboards chipped while my girlfriend was sweeping. A broom brushed against it and a piece fell out of the middle. These are Italian Porcelain and the way it broke it was obviously a defect in the tile (see pics), I sent them the pics and asked when they could come fix it. The email I received was full of unnecessary exclamation points and they said the tiles were not deficient and they would only fix it if I paid them.
It’s like dealing with adult children at this place, beware of hiring them. Terrible customer service from ownership and refusal to stand by their work. With all the tile places in Miami, keep looking. These guys appear professional at the beginning, but the quality of their work and the way they treat customers is terrible. Look elsewhere.