LensCrafters

I have been going to Lens Crafters for years for myself and my children. The optometry inside called Dr. Casas & Associates was absolutely horrible. I had an appointment for 3:00pm arrived 15 minutes prior and waited to see the doctor until approximately 5:10pm, used their restroom for two minutes, had told the associate and she let another patient go before me which I was waiting for over two hours. Asked if there were a manager and was told there is none. Horrible experience, inconsiderate staff. When I finally saw the doctor, she barely spoke English and seemed blind! Never again will I go to this wretched place. In lens crafters when you go to order your glasses they add on insurance and extra things that you do not need, make sure to ask which charges are optional. Not sure what happened to this location, when I never had an issue before but it is very poorly ran. Customer service is horrible and then to try to lie and not be truthful to your customers is awful.

Great service and very fast I got my eyes checked and my new glasses in less than 2 hrs

I went to lenscrafters because my son lost his glasses at the beach we needed glasses ASAP .it was a great experience. Reasonable price for ray ban frames. second time I’m coming
not happy. i buy my kids glasses without insurance. It’s out of my pocket I’m not
the person we got fleeced us. we redid his glasses my oldest the price we paid was steep. i only did them here because he wanted to keep his frames we needed them quick. The little one it was close to 200 for frames and supposedly all the bells and whistles. the scam with kids glasses is every eye exam they tell you that’s it’s better to buy new
the time you add all the new frames you have aquire all the new lenses you have changed you could start your own optical store. back to my bad experience never again close to 400 for two kids glasses with one new frame. that was my savings. Gone I will shop else where. i can’t break the bank every year. frames are cheap they get you with the lenses. Great for emergency but if you don’t have one don’t use lenscrafters.

I would only recommend going here if you would like to be scammed out of your money. We ordered two pairs of glasses with the best lenses and coatings they have for my wife and the lady that helped us was very professional, took all the measurements but then I saw in the screen there was this $ 30+ charge for «protection plan». I said we were not interested. She said she would remove it then took my wife’s credit card, walked over to the counter and charged it for the whole amount anyway, including the said plan. I only noticed it after checking the receipt so I demanded they refunded us. She claimed «the system added it automatically and she could not remove it». After a whole song-​and-​dance, a couple of different reps, getting the refund took 1h45 minutes and had to involved the manager and calling the credit card company. What bothered me the most was that through the whole thing, not for a moment I felt they were sorry for the inconvenience. They were looking at us like we were inconveniencing *them*.
Well that was a year ago. A completely avoidable issue, an unnecessary ordeal but I thought, perhaps it was an honest mistake. That until yesterday I was there waiting to see the optometrist, which is independent but also an adept to scamming people out of their money as I found out (material for a separate review), perhaps they are owned by the same person. Then and there I saw the very same lady that helped us, doing the very same routine with another unsuspecting customer.
It never ceases to amaze me how low can people go to make a buck. It bothers me because you can tell these are mostly simple, hard-​working people who in the stress of their daily lives might not go through the added effort of reading the receipts or checking the computer screen. Who knows, they may not even know enough English to read it as the system is conveniently in English-​only while the majority of the customers is Spanish-​speaking. Preying on your own people, shame on you!
So my suggestion, avoid if you can but I can see that may prove difficult since there aren’t many options in Doral. But even if you drive 15 miles to get there, you might just save enough of your hard earned money to make it worth it.

It’s not an actual store in the mall. It’s a small section in the Macy’s. I got there quickly with direction from ladies at the makeup counter. I just needed my glasses adjusted. They weren’t glasses that I’d purchased from Lens Crafters originally, but they still adjusted them for free, on the spot. I was in and out in about 5 minutes total. I will definitely look to them for my next in store purchase for frames!

I ordered prescription sunglasses (Ray-​Ban), but the model I wanted wasn’t in stock since it was a discontinued item. They did say they would try to find it and special order it. It took a month until I got them because of the situation. A month seems long, but I really wanted that model and was willing to wait for them. Plus, they were trying hard to find it. Every time I’ve spoken to someone from the staff, they were really courteous and helpful from beginning to end. The store is a bit small and doesn’t have a lot of glasses on display, but their website shows a variety of frames. They also have an optometrist in the same location if you want to get an eye exam. Overall, I had a pleasant experience and I’m happy with my sunglasses. :)

Great service and very fast!