Probody Collision Center

Staff was very professional and helpful. Mr Molina was very attentive to answer all our questions. The work done was excellent and detailed. The paint matched perfectly and replacement parts were all original. I have read bad reviews about this place and was skeptical about taking our vehicle there, but I am glad I did. Don’t believe everything you read.

Worst body shop ever. Please don’t choose this place. I bring my car for a small crash 7 months ago. They left front bumper loose, when I went to pick up the car the headlights were not working and I have to wait another 2 days for the repair. So no quality control at all, they just want you to pick up the car to collect from the insurance. That don’t care about the car or your time.
Today April 20 2016 finally they call to let me know that the car is ready, I called from my office which is 20 minutes from the shop to let them know that I’m coming (as they suggested) and look at my surprise that I waited for 1 hour to them to bring the car. Como one the worst body shop ever. Please don’t even try it for a small scratch.

i’m not one to write reviews but this cant be helped… GEICO referred me to this horrible body shop to get repairs done on my car after a really bad car accident. My car was supposed to get repaired at most 3 weeks according to their notification system that they have. When I received the notification that my car was ready I called to confirm and they informed me not to pay attention to the notification system because it was a work in progress. Then they informed me it would take another 2 weeks. I never received a call notifying me that my car was ready. I had to call myself to find out my car was ready. The job seemed flawless at first. When I went inside the car there were these white things all over the car. They never cleaned the inside. To make matters worst they «misplaced» a sweater that I had left in the back seat. and that’s not even half of the bs. There were some girls random earing in my cup holder AND business cards to a STRIP CLUB!!! which lead me to believe that my car had been ready for a while and this supposedly legit company and its associates were joy riding around in MY CAR while I was waiting for a call to let me know it was ready. But again this isn’t the final bs with the job they did. I started to notice a slight leak from my windows when I took my car to another shop to check it out they examined the entire side where PRO BODY COLLISION did such a outstanding job and guess what they found? more bs. They cut corners when repairing my vehicle and and my entire panel had to replaced again. and guess what I called and they aren’t owning up to their mistakes. never recommend anyone to this place. GEICO needs to stop referring people here because their business is crap and their customer service is crap

Worse body shop ever, Geico express repairs — hah! What a joke, estimate was for 5 days, received 1 call to tell me that it will be an extra 2 days for part to arrive. I stayed understanding for 10 business days but then they tell you everytime you call it’ll be another day or two, then give you the run around that someone will call you back. No one does, after calling 3 or 4 times a day someone finally tells you that it’ll be another day… which is another LIE… lie after lie…21 business days later, still no car. The customer rep «Andre» basically tells you it’s not his problem and that it’ll be ready when it’s ready and they’ll call you so don’t call back. I ended up contacted geico and they couldn’t even get a supervisor to get an answer or a active number for a supervisor. Can’t believe this shop is even used by GEICO. Finally after escalating it with GEICO headquarters and BBB, they call and tell me it will be ready. Ridiculous customer service and estimates are incorrect time and they never give you an update.
Was told by customer service agent Juan, that the estimate may have been wrong time frame — when asked why an adjusted estimate time frame wasn’t given to me after all the phone calls I’ve made and he had no answer.

They LOST our car!
WTF? Are you kidding me?
We called after 21 days to pick up the call, they were supposed to have the car fixed in 20 days. Not only that didn’t happen, they have lost our car.
This place is the worst, so is GEICO for referring us to this shithole.

I started a claim with Geico on 12÷20÷15 and was not able to get an appt to fix my car until ¹²⁄₂₉. I made an appt with Probody Collision and did not read reviews before taking my car in. I was told 3 – 6 days and it took 15 days just to get my car back. They are horrible at following up with the customers, and take too long for something very minor. I had to show up on the 15^th day and demand to wait until my car was done. The rep went outside and said my car was already painted and buffed and was not sure why the paperwork hadn’t been processed. I wonder how long it had been ready for? The paint job looked great and everything in my car was still there with nothing missing. My only complaint for Probody is the front counter girls lack customer service skills when following up with customers and they take very long, way past the estimated time. Definitely need to read reviews before ever thinking of taking your car to this place.

It’s been 21 days since I left my car there to fix a fender bender worth $ 1,500.00 and I still don’t have my car. They do not call as often as they promise to keep you updated. Between them and geico this whole experience has been an awful disaster!

TERRIBLE PLACE– BEWARE! Geico, my insurance company sent me there to complete an estimate on my car. I decided to repair my car there, since i assumed if Geico works with them, they should be good. First they misplaced their OWN estimate and I had to get them a copy. Second, they are so disorganized… they cant locate your car by name, phone number or description. I had to give them my Vin # from my title work. They do not call you for statuses. I dropped off my car 3 weeks ago… and today i call for a status and they stated they declared my car a total loss 2 days after i dropped it off. My car sat in their shop for 3 weeks collecting dust during the holidays and they NEVER called me to give me status. Manager was also very unexperienced to handle the situation and take responsibility for his shop’s lack of follow up with the customer.
They do bait and switch on their estimates… beware. Would NEVER recommend!!! Irresponsible, disorganized and are not honest with estimates provided to do bait and switch.
If you have GEICO… PLEASE USE ANOTHER COLLISION CENTER!

Despite the bad reviews about this place, my experience was good. Recently GEICO sent me here to get my car fixed after get hit by one of their customers. It took just one week and they gave me follow ups and calls. All the staff was very kind and professional so I’m very glad. Thank you!

I never write reviews, but this place is so terrible I felt obligated to write this review. Like others, Geico referred me to this bodyshop to fix a cracked driver side rearview mirror. When I brought the car in for an initial inspection I was told it would take three days to fix. It took them 12 days to fix a broken mirror, and this is with me calling them just about everyday for an update. Furthermore, every time I called and asked why my car was not ready I was given a ridiculous excuse (i.e. the car was «in paint» for 7 days, the parts supplier sent the wrong mirror, the guy who performs final inspections didn’t show up to work, etc.). To summarize, this place is a complete mess, if you value customer service and professionalism then I highly recommend taking your vehicle elsewhere.

Geico sent me to this body shop. I was told 3 days, and it was actually 8 days until I was able to pick my car up. The only positive was that I was kept up to date in terms of when they were receiving parts and what the status of the repair was.
However, when I picked up my car, I noticed that my Swiss Army Knife which was engraved with my initials was missing. Really disappointing.

I’m usually not one to write reviews… But I’m so upset with this place I created an account on Unilocal and downloaded the app just so I can tell you how horrible my experience has been. Geico referred me. They had my car for almost three weeks (longer than the two weeks I was told)… They kept telling me they were having electronically issues with the censors and the front left light. Behold… I pick up my car and the censors still don’t work as well as the front light. I was then told to bring it back when they ordered the missing transformer for the front light … A week later here I am… Front light still broken as well as the censors. Meaning a month and my car still isn’t functioning properly. To top it off, they used my car so much for their OWN PERSONAL USE that when I went to pick it up my tank was so empty I wasn’t even sure I was going to make it to the gas station… They also ran up the miles on my lease and my apple phone charger has gone missing. They were also to wash my car before it was returned… It was poorly washed and disgusting. I’m so tired of these people. Run… Not sure how geico still works with them. Runnnn I tell you RUN!

Geico sent me to this bodyshop in January 2014 after a crash — somebody bumped into the corner left side of my Mercedes C300 and both bumper and hood needed to be fixed and repainted. I also asked them to repaint the trunk as the paint was peeling in one spot.
They initially told me 3 days, which later became over a week.
Trunk: the paint job was done so poorly that I had to go back after just two months and have it redone. After a year, it needs to be stripped down and re-​primed and painted.
Front bumper: the clear coat came off, almost completely, needs to be redone completely
Hood: paint was applied poorly, looks like it was painted over too many times.
Mercedes Benz told me that to fix the issue, the car needs to be completely stripped down and repainted, estimate came in yesterday at $ 8,600.
A bodyshop in Doral gave a an estimate for $ 7,000.
Needless to say I won’t go to Probody ever again. Too bad bc the old location did a good job on my older Dodge Durango, perfect paint and done in less than two days.
Something must have changed with the ownership or type of workers they hire — but I certainly won’t go back and won’t recommend it to ANYBODY.

Geico referred me to this place. I thought oh good idea. They’ll do a good job their located right next door to Geico. Oh my don’t walk run from this place. Terrible. Took the car to them three weeks ago. Told me it would be two weeks tops. Called them last week had to order more parts. Called again received parts. In for final inspection. Last Friday its Tuesday and still no car. I’ve had to call Geico to help get this car finished. In my forth week. No car. Unbelievable.

Tremenda Mierda que es el Probody Collision Center Doral, el servicio mas pésimo que he recibido en mi vida, trabajan super mal sin calidad, sin respeto y no supervisan a sus trabajadores, lleve mi carro para reparar una de las puertas y me lo entregaron todo rayado y muy sucio, no sirven para nadaaaaa !!!

These guys were fantastic! Geico sent them an estimate and they notified me when the parts arrived. I got there as they were closing and they immediately took my car in for repair. I was in and out in 20 minutes. When I asked about payment they told me they would bill insurance directly. I was very pleased.