Universal Body Shop & Collision

If I could give Universal Body Shop more than 5 stars, I would. I will NEVER go anywhere else. The only two accidents I have ever been in were at the fault of the other driver. Both times, the driver was not paying attention and slammed into the back of my car causing extensive damage. That being said, not being from the area and being a woman, I was nervous about taking my car anywhere. So, a friend of mine, who has «classic cars» and only goes to Universal Body Shop, referred me.
From start to finish, they have always gone above and beyond for me (both times). They are honest, have great customer service and do awesome work. The entire process is/​was as seemless as possible. They are on the other side of town from me but having that peace of mind is worth the 30 minute drive. I hope to not get into any more accidents but they have a customer for life.
*** Just to show the kind of people they are —
After my first accident, my car was in the shop. I had to travel and it wasn’t until on my way to the airport I realized my license was nowhere to be found. I remembered my passport was in my car (stupid, I know; won’t ever happen again). Mitsy (sp?) from Universal Body Shop drove all the way to the airport, in rush hour traffic, to bring me my passport so I wouldn’t miss my flight. Though I do not recommend anyone doing that or asking her to do that, to me, that just shows what kind of people they have running that establishment.

I had a rock to hit my windshield and searched around to find an affordable place to have it replaced. This body shop made the process seemless and stress free. I would definitely take my car back if I have any other repairs needed… highly recommended.

Absolutely love this place after being in a car accident I went straight to them after looking them up here on Unilocal and the owner was very sweet he helped with everything and then I got into another car accident a month later in which I took my car back to the shop and they did such a great job on my car it looks brand-​new. They kept me updated with everything and often called I would highly recommend this place!!! Thank you!

Unlike the others I’m giving a review BEFORE THE WORK IS DONE!
I was rear ended & my car looks a mess. I went to other body shops to get estimates and felt indifferent about their approach. I have a 2015 vehicle and feel that I deserve the best for my repair. Like most people, I took my car to Universal because of the reviews.
Sergio and Company made me feel welcome from the very beginning. They are professional, informative, and precise with their deliverables. Yet they make sure that they break the process down so that you understand. You can tell they are passionate not only about their work but making sure you’re comfortable and well informed. I can’t stress how important transparent communication is in these situations and Universal has all bases covered. They are the perfect liaison for any insurance company. They correspond well with them while looking out for your best interest.
So right now, they have exceeded my expectations. If the stellar service I’m getting now reflects the end result I’m sure I“ll be satisfied.

What would I do without the Unilocal community? I began scouring Unilocal for an auto body shop in the area after a tiny airborne pebble cracked my windshield. Because it was an out of pocket expense I wanted to find somewhere reasonable. This is where I stumbled upon Universal Body Shop and Collision.
I called to make an appointment and initially was unable to reach anyone. Sergio called me right back and advised me to come in the next day. When I arrived to the shop, Sergio did a quick inspection of my car. There were some other areas of body work I inquired about and he gave me honest feedback. He also gave me a reasonable price for the windshield replacement and gave me an estimated wait time.
While my car was being worked on, I mentioned to Sergio that I had forgotten to take off a decal that I desperately needed. He promptly informed the employees to remove it. When my car was finished, ahead of the estimated wait time might I add, I noticed the wrong decal was applied to the windshield. Carlos, the front desk employee, made some calls and drove to the location of the old windshield to retrieve it. The service and finished product was excellent. Not once did I ever feel as if I were being taken advantage of. If I ever needed additional work in the future, Universal is on my list to call.

When I received your initial private message, I was upset to find out that you are the owner, the same person who took advantage of my predicament at the time and disclosed your truthful position. I didn’t want to communicate further as there’s really nothing you can do to fix what had already been done. Your company took advantage of my situation. I have to live and learn from my mistakes. What’s done is done. Now, over a month later, you posted this. I understand you want to salvage your Unilocal reputation. But what you just said, was yet another untruthful statement. You have not been honest yet again here about the overlapped panel. I am the sole driver of my car and I have looked under the hood to understand my car well enough so I know how to maintain it and keep it in good condition for the past several years. Sir, there is no overlapping panels under my bumper. There is only 1 plastic cover underneath the front bumper held by screws.
I really prefer not having to talk further about this issue as it was very upsetting at the time. However, your comment only upsets me yet again today and helped me understand what kind of management you have at your establishment. Unilocal created this community solely to give people the freedom to provide honest feedback — and what I did was simply that. If it’s salvaging your reputation on Unilocal is what you want, then don’t do it again and don’t do it to anyone. Stop being dishonest. Start earning your reputation by integrity and honesty. Because that’s what everyone on Unilocal is looking for when it comes to good auto body shops. That’s why Unilocal was ever created.

After calling a few glass shops in the area, Universal Body Shop and Collision had the best pricing for windshield repairs. Conveniently located inside the perimeter, Universal is easy to find and easier to deal with.
The front desk representative, Mitzi, is extremely professional and courteous. She made this whole process seem effortless.
The repairs took less time than expected and I was able to walk out within an hour. Great service, clean atmosphere, definitely recommendable!

My experience was awesome here! Sergio delivered fantastic customer service. I took my car in to have racks installed and had my car back within a very timely manner. My car was even washed when I picked it up. The price was great and I was super happy to have found out about Unilocal deal. I will definitely recommend and return if I ever need to! Thx Universal!

My wife and I always use this place to fix our BMW and Audi. The paint job is perfect and the service is professional. They work with your insurance after a wreck as sometimes the insurance can underestimate the work needed to fix the car. Sergio is always there to help. ;)

I buy the deal and waiting for my car right now，so good so far

I really enjoyed the service I received here. They were very professional and quick with my service. Sergio as well as the young lady up from did a great job on taking care of me. I will definitely return for future service as well as refer them to friends.

After getting rear ended, I was referred to Universal.
Sergio and his team did a great job of repairing my auto as good as new. And fast too!
This week a tree limb fell on my auto… without hesitation I knew exactly where to take my car… Sergio was my first call!
Definitely would refer him for your repairs!!!

Very good service. I basically gave my car to fix the trunk area as a mini truck rear ended me. They gave me a quote for some 1500 $ and I left my car over there. The owner was so nice and responsible and he kept calling me often and posted updates on the car. the best part was he called me and told me that he can basically lower the cost by 300 $ as he doesn’t have to buy new parts and use the existing parts.
Once the car is done it is as good as brand new. I have been to body shops who tried to rip the customer off by posting un-​necessary charges, but this is a honest place where they try to save you money rather than rip you off and make more profits. Places like this will endure and nourish.

Commenting again because i just got my car back. I had a front grill, head lights all around, front spoiler painted installed and it looks great. Paint job was nice and glossy even tho the lip was cheap urethane quality. Was given referalls for the spring and strut installment as well as a electricity specialist. Over all good experience at universal and I’m getting compliments on my car now which had never happened ha

Universal Body Shop did a great job with my car. They took care of me as soon as I walked in the door and they made everything very clear from the beginning. They dealt with my insurance and kept me up to date with everything. Definitely recommend Universal Body Shop to anybody.

My Brother had his car fix at Universal Body Shop. Sergio guided him thru all the process. The work performed was very professional, the damage that was caused was no longer visible. The car looks like new :). I would highly recommend this Body Shop. Thank you Sergio

After reading all these positive Unilocal reviews, I came to Universal to see what they can do to fix up a damaged bumper. Within 2 days, they ordered the OEM bumper from the dealer/​manufacturer, matched the paint which the color is now discontinued, and got it fixed up like new. The customer service is definitely top notch, very personable, and they are very proud of their work. Sergio was awesome and I was reassured every step of the way on the realistic expectations. Both and he and Francis double checked everything and kept to the timelines they promised. It’s amazing how fast they were able to fix my car and with great attention to detail. They even agreed to stay after closing hours to wait for me to pick up my car since I wasn’t able to get it sooner. Would highly recommend them for any luxury car fix-​me up.

Wonderful little body shop. My husband needed his windshield replaced and we were able to easily make an appointment by emailing them, and even through email they had personality and were very friendly! Even though it took me longer to get there than I would’ve liked, they never pushed me and they answered all of my questions, specifically about the Unilocal deal they had going on ($ 95 for $ 125), which we were able to apply to our service.
We got to our appointment right on time and we were taken care of immediately. Less than an hour later we were out the door. The establishment was clean and well-​kept and the girl at the front desk and Sergio were wonderful.

I brought my Infiniti here to get some body work done. I’m very glad I did. The prices are very reasonable, and customer service was top-​notch. Francis, Mitzi, and Sergio were more than a pleasure to interact with. They also provided me with a detailing kit at no extra charge. Work was completed in 4 days and my car looks fabulous. If you need body repairs done, I more than highly recommend getting a quote from here. They absolutely deserve their current 5-​star rating.

Had a pretty bad dent on a curve of the panel of my BMW. Did a fantastic job fixing — can’t even tell! Good price too. Would definitely recommend!!!